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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Have tried to cancel my subscription 4! Times now. But still no response. Have filled in the questions-form on their page, and also sent two emails from my own mail. Wanted to cancel becase i noticed they had billed me automaticly. Hate bad customerservice! It's 2019... I's not that hard!
By far the worst customer service. This company should reconsider their approach considering that the are a online business. Had I read the reviews I would have never used them. Ronnie is flat out rude and should definitely be taught the value of customer service.
Hello, Art:
On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent, we realized that he was unmannerly in solving your issue. We understand your frustration at having to be misled.
At MyPerfectResume, we pride ourselves on giving our 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We will also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I contacted MyPerfectResume to see if I could get a refund for a review of my resume. I accidentally had three resumes uploaded and only wanted one of them reviewed. At the time, I was charged for all three. I called and talked to David. He was able to understand my concern and was able to give me a refund for two of them. I appreciated this very much. Very good customer service.
Hello, Mark:
We’re thrilled to hear that David was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
The ease in which I was able to create my first resume in 30 years was incredible. I also love their search engine. I would suggest to anyone give them a try. You will be pleasantly surprised. They also have EXCELLENT customer service! Johnny was kind, courteous and very caring.
Hello, Anna:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
After 57 years in nursing, this was the 1st time that I needed a resume. I am not intending to ever enter the work force again, but am going on a medical mission and it was a requirement. I was at a loss as to where to start and finally ran onto your website. It was easy to navigate and had all the prompts that I needed to describe my proficiencies and work history. I was able to edit, adding and subtracting, the information that applied to me. Today, I called customer service to cancel my subscription and Estaban Segura provided great customer service-he was most helpful in cancelling my subscription for me and sent me a confirmation that it had been done. Thank you for your service, Esteban. As a side note, the site listed job openings in my city and had I been looking for work, I would have pursued a couple of them.
I called into customer service today because I was billed a months worth of subscription service, but I had called the ending of 11/18 & was told by a previous representative that my subscription would be cancelled and that I'd wouldn't be billed. I called today to figure out why I was charged. The representative, Josiah Mcwatters, was phenomenal. He was patient, clear, detailed and very helpful. He walked me through all the processes of what a correct cancellation would have been, he tried tracking down my previous calls and found no records & by the time when I asked about the charges, he was already proactive in having initiated the refund before even asking. He had answers already for the questions I would ask. He is very seasoned in the job of customer service & as someone who works in the restaurant business, it was a breathe of fresh air to have been helped so quickly and efficiently! 5 stars for Josiah and hope you folks know how effective it is to have team members like him! If all folks had the proactive problem solving skills like him, I think delivery of service would be phenomenal! If he hasn't had a pay raise, he deserves it, if he's up for a supervisor position, award it to him! All jokes aside, I hope he knows how grateful I am for his help today. What a great way to start to the New Year! Mahalo Josiah! - Mr. Kila
Hello, Darius:
Thank you for taking the time to review us!
We’re proud to know that our agent Josiah was able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Not only was the site very easy to maneuver but it it had a list of almost any job title you could imagine, with tons of job skills to choose from! Just a few clicks and you had a beautiful resume fit for any job or skill set! I definitely recommend this site to anyone! And the customer service is superb! If you have a problem with ANYTHING they will go above and beyond to help you out! Thank you Gary Moya!
Hello, Cherie:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
I had a weird situation come up and Josiah really tried to work with me and get it handled. He was polite and made me feel like my problems mattered and went out of his way to fix them. I appreciate his help and time!
Hello, Ellaina:
Thank you for sharing your experience with Josiah, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
I was takin good care of and was help fast and Professionally. They Gentleman was able to fix the issue with little to no troubles and was able to convince me to stay with your company for another month
Hello, Trevor:
We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, please get in touch at any time.
Although Lenny was very professional and courteous, he liked to do more of the talking rather than listening and wouldn't simply take my request and leave it at that. So I ended up bargaining a deal that I will still have to call to adjust another day.
Hello, Amber:
We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news. Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we sincerely apologize. If there’s anything else we can do, don’t hesitate to get in touch with us.
The customer care operator who attended to me was exceptionally polite and helpful. She attended to all my needs immediately and I am very impressed with the service. The resume builder has helped me immensely.
Hello, Ijeoma:
It’s great to hear that you’re pleased with your resume and our services. We hope it makes all the difference in helping you get the job you desire.
Lookining through different types of set ups and showing where all info goes was very helpful to make a nice complete resume. Was happy to use a guideline when I finally typed a resume. It was so helpful and easy to read.
PS: because I had a free trial, I was not to be charged. I was tho and finally got Ariel
Cordova to straighten this charge out and get my $ back. Thank you Ariel. Good job.
He was very kind and considerate and understood I needed a full refund because i was
Only using free trial
Way to make our day, Jack, reviews like yours keep us going. Our Customer Service Agents are always here for you, so if there’s anything else we can assist you with, just get in touch.
I was provided with great customer service and the employee that helped me was willing to speak to a supervisor to solve my problem and in return I am willing to continue to use your services. All of my concerns were addressed.
Hello, Danielle:
You just made our day!
We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
Excellent customer service when cancelling my trial. Hassle free. Great templates to use for a resume
Hello, Michelle:
Thank you for sharing your feedback! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
So I spoke to a "Xinia Bonilla" and she was so passive aggressive, short and curt with me. At first she stated she could not hear me and I guess she became irritated and became short and curt. Because of her I will not ever return to this site. She needs to be removed from customer service and transferred to another department if she doesn't like her job. SMDH. All I wanted was to cancel the trial and get my refunds processed but Xinia, Hilda, whatever her name was, was straight up rude. SMH
Hello, Nallely:
On behalf of MyPerfectResume, we want to extend our sincerest apologies for the negative experience that you had with our Customer Service Agent, Xinia. We realized that she was unmannerly in solving your issue, we understand your frustration at having not been properly directed and even greater frustration at having to be misled.
At MyPerfectResume, we pride ourselves on giving our 100% every day to ensure that each customer’s needs are being met. We know that we have let you down, and for that, we are very sorry. We do our best to train each of our agents on how to properly handle our customer’s issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We will also be holding a mandatory review session to make sure our agents are aware of the proper procedure for handling these types of situations. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Ariel cordero was very helpful and friendly. Was not getting any help through the customer service emails. As soon as i called ariel knew how to help me right away
Hello, Kiara:
Thank you for sharing your experience with Ariel. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
I have spoken to two different people over the phone, and they were both very knowledgeable and willing to help. Lenny was the second conversation, and he did a wonderful job!
Reviews like this really make our day, John. We’re thrilled to hear that Lenny was able to assist you with your request and provide you with excellent service. We’ll be sure to let [him/her] know your comments.
This company helped me design a professional resume. My resume was able to stand out. It was customized to focus on professional experiences, accomplishments, skills, and knowledge. Overall My perfect resume was very helpful and customer service was great. I was able to create a resume that was tailored to the job I applied for using a mordern professional format. Customer service resolved matters and answer questions in a timely manner. Great company!
Hello, Nell:
Thank you for trusting us with your resume, we’re happy to hear that you're pleased with your resume. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better. We hope it makes all the difference in helping you get the job you desire.
Jorge was incredibly helpful to me today. After spending darn near two hours recovering my accounts, and retyping my resume all over again after unfortunate circumstances. Jorge's customer service was Real above and Beyond customer care.
Hello, Ono:
Thank you for sharing your experience with Jorge. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Lisa:
Our #1 goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we sincerely apologize, we want to thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that. With that in mind, we’ve passed your comments along to our team so we can keep improving.
We’d like to help you address your concern so you can have a great experience with us. Please send us an email to social@myperfectresume.com make sure that you include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume.