Darius K.

I called into customer service today because I was billed a months worth of subscription service, but I had called the ending of 11/18 & was told by a previous representative that my subscription would be cancelled and that I'd wouldn't be billed. I called today to figure out why I was charged. The representative, Josiah Mcwatters, was phenomenal. He was patient, clear, detailed and very helpful. He walked me through all the processes of what a correct cancellation would have been, he tried tracking down my previous calls and found no records & by the time when I asked about the charges, he was already proactive in having initiated the refund before even asking. He had answers already for the questions I would ask. He is very seasoned in the job of customer service & as someone who works in the restaurant business, it was a breathe of fresh air to have been helped so quickly and efficiently! 5 stars for Josiah and hope you folks know how effective it is to have team members like him! If all folks had the proactive problem solving skills like him, I think delivery of service would be phenomenal! If he hasn't had a pay raise, he deserves it, if he's up for a supervisor position, award it to him! All jokes aside, I hope he knows how grateful I am for his help today. What a great way to start to the New Year! Mahalo Josiah! - Mr. Kila