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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume – AI Resume Builder Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I have nothing but great things to say about this company! The resources provided on their website are very helpful and simple to use. After updating my resume with them, the interview requests started flowing in! Although I decided not to join after a 14 day trial period, the representative that I spoke with, Jan was more than helpful in assisting me with canceling my subscription. I will continue recommending jobhero to all of my family and friends.
The business is good that is true but it wouldn't be nothing without people like Rigoberto. He had a super personality and he made me feel like he really cared about my problem and he sought to fix it and he did. He is the kind of guy that you would remember for a long time because of his genuineness.
Hi Antoinette,
We truly appreciate you taking the time to share the positive exchange you had with Rigoberto and for recognizing his efforts! Thank you so much for the lovely feedback!
Hello my name is Eden Hefferon. I would like to note that when I called your business to clear up an issue i had with my account, I was thoroughly helped and listened to by a woman\employee named Tia. She made me feel heard, understood, and gave me exceptional advice on what to do to fix my problem. I am no longer displeased with this website, or business. In fact i'm feeling satisfied and validated with the services provided and with the customer care I received. Thank you, and have a nice day.
Hi Eden,
We absolutely love your feedback! If it's not too much trouble, we would greatly appreciate it if you updated your star rating to reflect your comments and the lovely experience you had with Tia!
Thank you so much!
I was very stressed about having to make another resume. Then I found this website and it was so quick and easy it is the best website I have ever seen for helping people build a good resume. Rigo helped me out a lot that guy deserves a raise for sure hes the best!
Hi Jake,
We're glad to know that our builder helped you alleviate the stress of making a new resume! Thank you for taking a moment to leave Rigo a shout-out for his great customer service and for the positive feedback!
This was advertised S a free service but I was only able to access it by paying for it to download. The layout was boring and inflexible.
Hello Michael,
If we may clarify, users can use our resume builder and download the basic text version of any resume created, free of charge. We see that you're still using our services and hope that over the course, your impression of us will change!
I called with a technical question and a gentleman named Luis Rivera helped me. He was so knowledgeable and helpful. He answered all my questions and gave me instruction on how to fix my resume. He solved my problem in about 5 minutes. He also gave me tips on how to change and complete my resume. Great customer service!!!!
Hi Ana,
We appreciate you leaving such a raving review for Luis! We're so happy to know that he was able to work through all of your inquiries and thank you for the 5 stars all around!
I have sent email to cancel subscription multiple times but they still charging me. That is so annoying! I am so unhappy with service!
Hello Tsendsuren,
We regret to hear that you were displeased with our service and we hope that we can leave you with a better impression of us. Upon looking into your account, we see that your subscription was successfully canceled. Please know that you will not incur any further charges. Thank you.
When I called to cancel, the rep said too much too fast while trying to get me to keep the account active. He was still polite and meant well. Overall a great website.
We appreciate your honest review Rachel! We'll certainly miss you, but we thank you for sharing your positive experience with us!
I spoke with Luis today about an issue I was having locating my resume. He was able to quickly and politely offer a solution! Thanks
Aimee, we greatly appreciate you taking a moment to recognize Luis for his efforts! Thanks for sharing!
I signed up for this account years ago and cancelled my subscription. All of a sudden they start charging my credit card again. I called and the first person I spoke with was very nice and helpful. I saw ONE refund, but no others. After the two weeks they told me I would see my refunds. Nothing. I called again and I got the run around saying a "ticket" was already entered, but he could not give me a status as to when I would see my refund. I ask for "corporates" info so I can call them. Apparently "corporate" has no number because he said there was nothing more he could do. So we are going to dispute the charges as fraudulent since they were not authorized o charge it. Stay away from them! There are other resume services that are better and more honest...
Hello Christina,
We regret to hear that you have experienced this and are available to promptly look into the matter. Please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account so that we may begin addressing the situation. Thank you and we'll be on the lookout for your email!
So thankful for excellent customer service representative who took the initiative to help me resolve a margin challenge on my resume. Job well done!
We're glad that we could get that resolved for your Teresa! Thank you so much for sharing!
Very helpful with a step by step resume building experience. Fast user friendly with click by click options for your topics. Got the job I applied for!
Congratulations on your new job Holly! We're ecstatic for you! Thank you for taking a moment to share your satisfaction with our site and we wish you all the best in your new position!
$2.99 for a template. (Which BTW doesn't actually work.). Read the fine print. Next thing you know, they charge your card $25 per month to do nothing. A yearly subscription is about $50, but when you but a $3 single template, you end up paying $25 per month for nothing. Site is a scam. Be very wary.
I called to cancel my subscription but ended up staying on board. The representative made me feel important and also pointed out useful things I didn't know about MyPerfectResume. I would definitely suggest this to anyone seeking employment.
Hi Shane,
We're happy to know that you're still trusting us for your employment-seeking needs! We genuinely appreciate you taking out the time to recognize our customer service agent and for leaving the positive review!
The resume builder was awesome, and I received a few compliments on my resume at my new job, too! The best part about this website is the customer service, though. Andrea Sanchez helped my through a complicated billing issue - it was my bank's fault, not the site's. Sanchez's support was immediate, and we resolved this issue quick without any stress or problems, and I even got a refund without asking for it. Awesome site! If I wasn't creating my own resumes now, I would still use this site. 10/10 Recommend.
Alexander,
Your feedback is awesome in every way! First, we would like to congratulate you on your new position! That's great that you received compliments on your resume! Thank you so much for detailing the top-notch customer service exchange you had with Andrea! We greatly appreciate you leaving a review and wish you all the best in your new position!
Very impressed with extremely knowledgable and friendly staff. Highly impressed, and want to help you!
Hi Aaron,
We greatly appreciate you taking the time out to share the pleasant experience that you had with us! Thank you so much!
When unable to access my account or even connect to a login screen, I called in. The first time I got hung up on. The 2nd time I was connected to a barely English speaking representative who kept putting me on hold and repeating himself probably 30 times (ie. Let me just check on this, let me just check on this). In other words, just talking to let me know he was still there. He could not get my credit card number right to save his soul. I must have repeated it 5-6 times, very very slowly. I tried to get him to repeat each set of 4 numbers back to me, but he didn't understand. I finally got access to my account, but am now looking into other options for service now that I got access to my resume again.
Hi Lana,
We apologize if there was any confusion following your phone call with us. We take great pride in our agents and this is the first time we have heard any semblance of a language barrier. As we are committed to making sure that everything is to your satisfaction, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account, as well as more detail into the nature of your inquiry. Thank you.
I had the pleasure of using My Perfect Resume as I secured employment after a very short period using their professionally prepared products. Once achieving the desired result, I unfortunately had to cancel my account. Sally1035 was very sad to see me go, but was incredible in dealing with closing my account. Hope I will never need you again, but if I do, I will run right back.
Hi Ray,
First, we'd like to congratulate you on your new position! We are sad to see you go, but we're very excited for you and your new start! Thank you for taking a moment to leave your kind remarks about Sally and we'll be ready with a smile should you ever need our services again!:-)
Site was very easy to use! The templates made it so easy to update my resume. I wish I would've used this company sooner!
Thank you, Lisa, we strive to make our customers happy and we take your feedback to heart!
I called to cancel and ask for a refund on an account I thought I had cancelled the month prior. Vanessa (id#1110) was very courteous, patient and understanding of my situation. The call took about 10 mins because of kiddo interruptions and Vanessa remained polite and well-mannered even through the distractions and repeatedly having to be asked to repeat herself. I found employment within a month because of this website and due to the customer service received, I will return if ever needed! Thank you again Vanessa for making my experience with myperfectresume enjoyable.
Congratulations on landing the job Rene! We're so happy for you! Thank you for taking a moment to share the great customer service experience you had with Vanessa! We greatly appreciate it and wish you the best in your new position!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
We loved reading all the great things that you had to say about us! We're thrilled that you have offers pouring in and we hope you snag the position that you're looking for! Thank you for the 5 stars!