On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Need to update my resume and found out this site gave me easy process to update and refresh the look to stand out than the rest, not mentioned I haven't done myself before in the past.
When I googled resume this popped up for free but I had to pay.
Hi Nick,
If we may clarify, the basic text version of any resume created can be downloaded free of charge and our 14-day trial comes with a 100% money-back guarantee!
I spent hours filling out the resume format. I didn't see the price anywhere before I started the process. Otherwise I wouldn't have filled it out. I don't like surprises. Hope I can figure out how to access resume and send it to potential employers.
Hi Patricia,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results! Thank you for your feedback and we wish you the best in your search!
Great, was easy to navigate and my resume looks amazing
Hi Kimberly,
We're thrilled to hear that you're pleased with your new resume! Thank you for leaving the positive feedback!
Excellent platform, I recommend it. Fast and simple to work
We love recommendations Orlando! Thank you for the 5-star feedback!
Easy to use and if I don't get a job this website is why and not for my $#*!ty experience lol jk.
Thanks for making us chuckle Brenda! We know you'll find the position you're looking for soon!
Good job on the resume, would have been great if I had known I had to pay before hand instead of later.
Hi Vachan,
We apologize if there was any misunderstanding on the pricing. The basic text version of any resume created can be downloaded free of charge and our 14-day trial comes with a 100% money-back guarantee! Thank you for providing your feedback!
It was easy and very helpful site to do my resumes.
We appreciate the positive feedback Victoria!
Haven't worked on a resume for 12 years. This was the perfect program to use for me.
We're happy to have helped Toney! Thanks for the feedback!
Very simple program to use. Made the whole process enjoyable.
We appreciate the wonderful feedback Jillian!
Great way to do your resume, especially if you haven't made one over 10 + years. I am ready for a new career now with a new resume to make me shine with all my skills.
Hi Tina,
Thank you for leaving the positive feedback! We wish you all the best as you look for a new position and just know that you'll find something soon!
This was an easy and good experience, much easier than I anticipated.
We're happy to hear it McCoy! Thanks for the feedback!
The Vocabularies and resume statements are of wide range and pretty accurate to the subject which helps build a powerful resume in no time.
We're thrilled to hear that you were pleased with our resume builder Prasanna! Thank you for the 5 stars!
I called in with some questions about the Resume service. My intention was to cancel. After speaking with the representative I decided to continue for the next 30 days to see everything the resume service has to offer. I will submit another review in 15 to 30 days
Hi Martha,
We're glad to hear that you're still taking advantage of all that we have to offer! Thank you for leaving the thorough feedback!
I needed to cancel my subscription and I had no problem doing so. Other than asking the obligatory discount offer, Shakira did not keep pushing after my first refusal. I really appreciated that.
Hi Sarah,
We're so happy to learn of your overall positive experience with us! Thank you for dropping a mention for Shakira and for the 5 stars!
Most effective and excellent website. I would recommend this to others seeking to spruce up their resume too. Thank you for this chance to voice my pleasure in doing business with My Perfect Resume.
Steven,
Thank you so much for taking a moment to share your positive experience with us! We really appreciate the 5 stars and the recommendation!
Pamela was awesome at helping solve my issue. Excellent customer service. In the case of an emergency I wiil use the site again.
Hi Tenielle,
Thank you for leaving Pamela a shout-out! We greatly appreciate the feedback!
Respectful and he bring me a new better solution. More cheap price is good for me and for other people they gonna love that! So thanks
That's wonderful to hear Yismell! We love it when our customers are well-informed and we hope that you'll use all of the features we have to offer! Thank you for the 5 stars!
The service representative was great. However, being charged $26 USD every month after a 14 day period for what was thought to only be a $2 charge for a one time use is not acceptable.
However, when calling customer service, I was greeted by Pamela who helped with a potential refund.
Hi Austin,
We appreciate your honest feedback. Upon signing up for the 14-day trial, we do notify customers that they are entering into a subscription and that if they do not wish to continue with the subscription after the trial, then they must cancel beforehand. Oftentimes, the terms are overlooked, but we are transparent with our customers. We're happy to hear that your exchange with Pamela went well and we thank you for sharing!
I was ready to cancel my subscription with perfect resume as i was charged 34.95 per month for services i barely use and Shy gave me a really good deal of 4.95 per month which i can bare for 5 bucks a month if i decide to change careers and apply for different jobs i have so mamy templates for my resume and cover letter at my disposal to impress the recruting team. She did go above and beyond to make sure i stay with perfect resume. The name is justified by the customer service i got
Hello Gyan,
We're so happy to hear that you're sticking with us and taking full advantage of all that we have to offer! Thank you so much for recognizing Shy's efforts and for the 5 stars!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
We're thrilled to hear that you're pleased with your new resume Cindy! Thanks for sharing!