When unable to access my account or even connect to a login screen, I called in. The first time I got hung up on. The 2nd time I was connected to a barely English speaking representative who kept putting me on hold and repeating himself probably 30 times (ie. let me just check on this, let me just check on this). In other words, just talking to let me know he was still there. He could not get my credit card number right to save his soul. I must have repeated it 5-6 times, very very slowly. I tried to get him to repeat each set of 4 numbers back to me, but he didn't understand. I finally got access to my account, but am now looking into other options for service now that I got access to my resume again.