I had weird charges on my bank account and Monica helped me figure out that I had rolled over from the free trial to charges even though I couldn't figure out my account login and all I had to go by was my name and my debit card. She was so polite and made sure to let me know if there was a wait time on certain processes, so I didn't have to constantly sit at my computer and could work on other stuff wile waiting; Overall, she's great <3 If she hasn't gotten a raise this year, give her one. Heck, even if she had a raise, give her another for being awesome XD
Maggie,
Thank you so much for sharing the great feedback about Monica! For a situation that could've gone sour, we're glad to hear that you had a positive experience with her and we'll be sure to pass along your recommendation for her raise to HR!:-)