• MyPerfectCV

MyPerfectCV

Overview

MyPerfectCV has a rating of 2.93 stars from 349 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPerfectCV most frequently mention credit card, bank account, and free trial problems. MyPerfectCV ranks 12th among Career Advice sites.

  • Service
    49
  • Value
    44
  • Shipping
    25
  • Returns
    28
  • Quality
    40

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 59.5%
Positive
22
Neutral
1
Negative
14
10
See all photos

What reviewers want you to know

Positive highlights

  • I rang Customer Services and they refunded my money and give me a month at a good rate Very happy

Critical highlights

No critical highlights yet

How would you rate MyPerfectCV?
Top Positive Review

“Billing issue”

Christopher O.
1/17/24

Very helpful customer service representative, very patient and understanding. But the time lag before i was connected to a representative was somewhat long. Otherwise, its all good

Top Critical Review

“Don't use it, you will be charged monthly”

Houda G.
3/19/24

I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤

Reviews (349)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103)
Thumbnail of user chloeh123
1 review
1 helpful vote
July 11th, 2022
Verified purchase

My experience with this website started really well, I made a few cvs and paid for them. I then have been charged £16.95 per month, even after cancelling my subscription and opting to not auto renewal. I have emailed multiple times all of which have replied to tell me that they will cancel my subscription (even though I didn't subscribe in the first place!) and they haven't cancelled it and are still taking money- months and months after!
Please be very careful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.

We look forward to hearing back from you soon!

Thumbnail of user archies24
1 review
3 helpful votes
January 1st, 2018

Ive had a similar experience to a lot of others. Even though I cancelled as soon as I had finished my cv, they proceeded to take £16.95 from my account the last two months.
Beware

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Archie,

We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:

Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!

Thumbnail of user cesw
1 review
3 helpful votes
July 14th, 2017

Extremely disappointed. No indication of payment until the end, then i felt i had little choice. No option to cancel subscription. Terrible quality cv and letter with awful formatting options. Should have done it myself. How do i cancel please?

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Ces, thanks for taking the time to tell us about your recent experience with our Product. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you can contact us at Social@MyPerfectResume.com. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently. Thank you!

Thumbnail of user mareias
1 review
1 helpful vote
November 14th, 2017

How my subscription can be CANCELLED?
As I was already charged twice:(
Is it possible to be refunded?

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Mareia,
Thanks for bringing this to our attention, Mareia. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!

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From the business

The online CV builder that’s so easy to use!

Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.

Business History

We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 6 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your CV, getting the most out of our services, or managing your account, we're here to help.

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