MyHeritage

Following receipt of my DNA test results I had a question about interpretation. I phoned customer support and explained my wish to know about how my ethnicity related to a specific ancestor in my family tree. A return phone call was arranged from a specialist in the My Heritage Support Team. This specialist gave the information I was looking for and confirmed what had been handed down in a contemporary manuscript. I was very satisfied with this service and would not hesitate to recommend My Heritage.

My bank statement showed I was billed twice. I rang to inquire why & found out that was how it was set up. The lady I spoke to was able to get my account changed so that in future it would be only one transaction. She was able to get me a refund for it to be that way. She was a great help & when I asked where in the world she was she said Ireland I told her my Mum's side of my tree was from County Cavan & they came from there to Australia, it turns out that she is not far from there. Who knows our families might have known each other.? Thank you My Heritage I love your site. Lois Smythe.

I will start by telling you I can understand the volume of calls you must have, that some are time-consuming, etc but to sit and listen to music forever and get nowhere is not an example of customer service from a company I have been proud to be part of until I need help. I am tired of being #3 over and over and over. I will not leave confidential information in an e-mail. This is second time I have gone through this with your 24/7 support for Premium Plus. Catherine Willits

Started a 14 day free trail on the 04/07/23 and cancelled it on the 05/07/23. Last night I get a notification from my bank saying I have been charged £114 for my heritage! All day today I have tried to get incontact with someone about a refund but no luck! Reading by other reviews on Google its not a uncommon problem! Worst company ever!

I have been using MyHeritage for many years and am highly satisfied. I have built a large family tree on my MyHeritage family site. I regularly search their databases for record matches and people matches from other family trees. I have also done DNA testing for myself and several of my family members through MyHeritage. I have discovered new relatives, and solved family mysteries. I strongly recommend MyHeritage for everyone with an interest in family history, whether you are just starting out or an experienced genealogist.

If you have European/Jewish ancestry, MyHeritage would be the best choice. MyHeritage's customer service department is professional and willing to assist me.
When I wanted to change the shipping address, Customer service department did not reply me quickly. Consequently, the 2 kits had been shipped. They offered me 2 new kits to ship to my correct shipping address.
When in my country there are strict regulations on shipping DNA kits to foreign countries, Myheritage asked if they could refund the service fee to me. Actually, we went to France for business or asked someone travelling to USA to send our kits directly to Myheritage.
My grandmother had European appreance with pink skin, big brown eyes, brown hair but refused to share us information about her roots. The way she taught me was in Jewish style. We were so curious that we used Myheritage to discover our European, Jewish roots. I have 2.3% Iberian. My sister has 1.3% Finnish and 0.8% Jewish.

It would be impossible to describe the professionalism and patience of your billing representative, Jack. He listened to me rant about being billed twice for what I felt was for genealogical research. He then, simply mentioned a DNA kit. I was dismayed for not remembering I had ordered the kit from My Heritage! Duh! I even told Jack I was "$#*!ed", I mean retired! He got a kick out of that. Without going into my concern about not being able to research with my Premium membership as I wished, Jack agreed to refund the $66 I had been billed on May 26, 2018. He is a true ambassador, representing My Heritage. It was my "lucky" day to have Jack assist me. A grateful customer, Thomas H. Bland

Customer Support member Eoghan helped me within hours with a full refund after I didn't realise I had been charged. I was frantic, didn't know what to do.
He helped reassure me everything would be ok and issued a full refund.
With everything going on in the world right now, speaking too someone so calm helped alleviate the anxiety I was having surrounding the issue. I cannot thank this man enough. The world needs more people like him.

I am a satisfied user of My Heritage site since 2014. My family tree has 250 members and I made many amazing posters. Once I had a problem to regain access to this site because of my mistake of deleting my email account, I have received immediate help and support which made it possible for me to regain access to my account. Extraordinary customer support proved very efficient and remarkably kind. Thumbs up!

Joining my Heritage has made it possible for me to learn a lot about my family. I mean both immediate relatives and distant family members. It is enough to say that now I can boast nine generations of direct relatives with the oldest known to date being born in 1691. It was achieved without leaving my apartment. I just used prompts coming from MyHeritage.
I have also found priceless facts about my grandma, namely her boat trip to the USA in 1926.
So, I am a very happy customer.
There are some minor glitches with syncing my family tree created in the Family Tree Builder software with my family tree website. There some issues with the interface which I would not like to be there.
But, these are really minor things compared to the advantages coming from the full membership of the MyHeritage service.

I find MyHeritage to be very user-friendly. I’ve been a subscriber for nearly five years and my extended family loves the family event notices that appear automatically in their email. Recently I found I was unable to change my primary card photo, which must be some sort of glitch because I have always been able to in the past, but Customer Support hooked me up with Melody who did it for me. I’d also like to rearrange some cards of ex-spouses but find I can’t do that online, only on the Tree Builder, but that change won’t show up online, which is a disappointment. Overall I have found MyHeritage to be one of the best family websites.

I have been in contact with the My Heritage support group for years. Again, it was Ron who took charge of my problem, which he fixed very quickly. Ron's letter has a friendly and helpful tone, which I appreciate.
Thank you Ron for your quick help and I'm glad that My Heritage works with a great team.
Marcsi

Due to a mix-up, my subscription was automatically renewed 2 months before I expected it to. I called customer service expecting them to give me a million reasons why they couldn't refund my money, but the very friendly service representative immediately offered to refund my money, and then did it on the spot. She also removed me from automatic renewal (her own suggestion) and happily answered other questions I had not related to the original problem. Truly excellent customer service.

I was stuck looking for an ancestor so I began My Heritage free trial, found my lost ancestor elsewhere, didnt cancel soon enough now stuck with 161.00 for a year. Only to discover if I want any information on my ancestors I need to pay 130.00 extra for data and 200.00 extra for more complete family info. Imagine my disgust. Plus Family Search is completely free and very helpful. Dont get sucked in on free trial! This site will only help if you pay $ 492.00