MyHeritage

I bought two kits, one was correctly activated and assigned to me, the other one my husband created his account and "activated" under his name, but no kit was assigned to him, neither he received any emails by the time of the activation.
The samples were sent to the lab, but i only received notifications of mine that is currently being analized, and his sample appears in my account but with no progress, neither receiving notification emails of each step eg "sample received by the lab" and so on.

I would like his sample to be correctly assigned to his heritage account, because that was already sent to the lab and no updates were made by myheritage.

I'm a native Dutch speaker. After choosing that language, I found out that 5 people were in line before me. When I arrived at number 1, this guy's problem took an eternity. As a voice kept telling me that I could easily switch to the English helpdesk and I was tired of waiting, I switched over... only to find out that this time another 4 people were waiting before me and there was no way switching back!

I then tried it another day and this time I was helped almost immediately.

The person was very friendly and accurate.

It was 10:20 at night when a My Heritage representative took my call. Her name is Linnea. What an amazing girl!
Friendly. Professional. Patient. Understanding. Eager to assist.

It was nice to be able to speak to someone who is conscientious and knowledgeable enough, to find me a solution to the problem I had, with such ease, and at that time of night too! Linnea was great. A good listener; she really alleviated the anxiety I had.
Thank you My Heritage for having such brilliant staff!

I wanted to order a DNA kit on MyHeritage today but I did not succeed because the fields allowing to inform the elements concerning the credit card did not work.
It is already surprising not being able to order on a site, it does not make very serious.
I then called the assistance number to report this difficulty and there, the person who answered me asked me to give him my credit card number and the PIN.
I pointed out that if a code was confidential it was meant to communicate to everyone. She told me that she regularly communicated her code when she ordered airline tickets.
This practice is a real scandal: it is an attempt at fraud, it is unworthy of a company that gives itself a serious image. I feel that I have been the victim of an attempted robbery and I am in the process of informing myself to take legal action on this matter.

I only have the highest of praise for MyHeritage. I contacted the site with what I feared to be a complex issue. What I found on the other side of the phone was a quick resolve with the most excellent, professional, knowledgeable, friendly and caring representative. Luke was not only attentive, he provided wonderful insight delivered with such thoughtful understanding. I will remember his kindness with much appreciation and continued gratitude.
Jo

On 3/13/16 I received an email telling me they had charged me $100 for the next year. I did not authorize the charge and immediately cancelled effective that day and received an email telling me my account is cancelled effective 1 year later. Could not reach them by phone as it was Sunday and they were "closed." Sent an email requesting cancellation and credit for the renewal.

No response to my email so I called and spent almost an hour on the phone with them and after 2 escalations, they offered $50 credit. I advised any other business with auto renewal notifies me ahead of time. They claim that makes no difference to their customers. What a crock.

This business is a scam. It sounded credible to me initially because of its relationship with 23andme. I will dispute the charge on my Amex bill and also notify state attorney general.

I have been going back and forth for years, between Ancestory.com and MyHeritage.com without being able to afford both. I recently took another look at MyHeritage.com and boy, have there been some major updates, I am impressed. When my subscription ended at Ancestory.com I moved all my data to MyHeritage Family Tree Builder to continue my work on my tree offline. I can quickly and conveniently add and edit my tree with ease. Combine that with many tools to help me clean up, many, many imports make looking into this software worthwhile and the price is right. Customer Service has been responsive with all my dealing whit them.

As we are in our seventies, my husband and I are not very techie. But your excellent software is a pleasure to use. Only when I wanted to merge my family tree with my son's did I get "stuck". Your helpline was absolutely briliiant in sending clear instructions. I have also spoken to My Heritage phone Helpline, and that was brilliant too... it was friendly, and easy to follow. My tree now has several hundred people in it, and goes back to 1550. We could not be more delighted.
Marilyn Morgan OBE

I'm using MyHeritage for several years and always with great pleasure. It's easy to use, i never really needed the support team. And now there is also a Mac version of MyHeritage Family Tree Builder. With the same look and feel as the Windows version. That's a great achievement, everything is at same place as in the PC version, so no searching. It's there where you think it is, fantastic. I think it's even better then Reunion and its for free and is support you language. So what you need more.

Great Job.

The My Heritage team were very helpful when I first called them in regard to the loss of all pictures on my family tree. This was a new problem for the team and still unsure why it happened but after a week they were able to recover all the pictures and restore them to their rightful place in my tree.
I am extremely grateful to the team for their hard work in resolving this problem. To replace the pictures myself would have almost been impossible as I don't know where many of them belong or who the people are without them being in place to begin with.
Again, many thanks to the My Heritage team.

I am also very unhappy with the service I received from My Heritage. I also, tried the 14 day free trial and was waiting all day for the email asking if I would be interested in paying for a subscription. What a got instead was an email from the company telling me that they billed my credit card before even asking me if I wanted the subscription. Like all the other people here, I also called to ask for them to credit my credit card for the amount they charged and that I would NOT be interested in a subscription. The "billing rep" that I spoke to said everything short of "too darn bad". I've used other genealogy sites and they would NEVER treat people that way. They were extremely helpful with any questions I had. Why can't My Heritage do the same? Because they are a scam! This is the first review I've ever written, so take my advice and don't get involved with this company if you don't have to.