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I bought two kits, one was correctly activated and assigned to me, the other one my husband created his account and "activated" under his name, but no kit was assigned to him, neither he received any emails by the time of the activation.
The samples were sent to the lab, but i only received notifications of mine that is currently being analized, and his sample appears in my account but with no progress, neither receiving notification emails of each step eg "sample received by the lab" and so on.
I would like his sample to be correctly assigned to his heritage account, because that was already sent to the lab and no updates were made by myheritage.
Products used:
Dna kit
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I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I...
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Dear Danielle,
I'm sorry to read your low-star review but thanks for your question. I'll do all I can to help.
To clarify, when DNA results are ready, the DNA Manager and the person to whom the kit is assigned (if they’re not the same person), will receive a notification to their registered email address. The email includes a link to the DNA results available online.
This should be directed to you and your husband's account I understand that you have had difficulty with tracking both kits. In order to assist you with this, I may need more details. I have sent you a personal e-mail explaining this in more detail, please reply to that e-mail so I can help you with this issue as soon as possible.
Sincerely
Rafael
MyHeritage