MyHeritage

I downloaded the most recent issue of MyHeritage, and couldn't sync my files. Sent a request to solve the issue. It took several replies before it was solved. Even though it took more than a week, the technician stayed with me as we went through possibilities. Turns out that this issue of: MyHeritage had some problems and "sync" was one of them. Re-downloading the more recent of the new MyHeritage got everything working. Some times it seems the service is slow, but they keep at it until the problem is resolved.
I would like to see a way that MyHeritage can sync more than 10,000 family files in a more timely fashion. I am pleased with MyHeritage at this point.
I have found that my family is related to the developer of Troy, as well as William the Conqueror and through him all of the subsequent monarchs of Great Britain. There are many Roman Emperors in my file. Too bad I didn't inherit their realms and fortune.:-)

Try talking to a real person just doesn't happen they keep referring you to their help Centre which is no help whatsoever when you need to speak to someone. They never answer the phone or give call backs. Very frustrating.

I have been enjoying my premium subscription to MyHeritage, which gives me a huge amount of information to add to my family tree. There is also the option to send a message to another subscriber (& possible distant relative). Today I had a question about contacting another subscriber whose link I could not find. I had a very friendly and helpful call with AoifeD in customer service. She explained a few things about using the site (still have not found the actual link I need but I'm on the way).

I am so happy with MyHeritage because I could grow my family tree. The results of my DNA tests made it possible to find other relatives and we could connect our family trees which helped to find dates of birth and marriage for examples. Thus, we could find family documents. The ethnicity results are also precise and accurate, and express most of my origins

With the website MyHeritage I am cooperating with Jan 2009. I want to Express my gratitude to thank the Support Team at MyHeritage. Over all there were no unanswered letters! Assistance is lightning fast, problems are solved constructively. That is very nice - considering my years of participation in the project in connection with which I there are discounted subscription offers and bonuses! It is very important and whether that communication takes place in my native Russian language!
Huge thanks and respect Mache - very prompt professional coordinator for solving my questions in July 2017!
Such support and attitude towards customers is rare and I'm glad my family tree I decided to build this in MyHeritage!

My Heritage is the most cost effective and the most broad spectrum family research I have tried.

Ive learned a lot about my family tree from this site and have always been able to get first rate customer support when needed. Today, I spoke with Breck in sales and he took a lot of time to patiently listen to all my questions and help me make important decisions about purchasing DNA tests for my entire family.

I highly recommend this site to anyone who wants to find our more about who you are and what you are made of.

MyHeritage is affiliated with (probably owned and operated by) FamilySearch.org. Didn't know that before I did a trial period and forgot about it. Only used the site once. They charged my card $119, but only would refund $59 after I tried cancelling my subscription. That's their policy. The same is true for FamilySearch.org. This time, instead of getting my 'partial' refund, I got charged $159.
I was promised a refund of the erroneous $159 and the partial refund of $59 in... 3-10days. I asked several times to speak with a supervisor or manager. Never was allowed. And, even after their mistake (which caused other issues with my bank account), they still refused to give my initial full refund. Oh, they offered a $25 gift certificate to use on their products. I'm quite upset, to say the least.
Ancestry.com is better and the site is more user friendly, too.

I had two complaints, one IT and one financial. Both were professionally handled. Offers and counter-offers negotiated until both Service Provider and Customer were agreed on terms & conditions, so the
Issue was quickly and amicably resolved. A potential customer loss was skilfully retrieved with patience and bone fide willingness to compromise. Bouquets to Yocham, Shirley & Anthony. David Jones, Queensland, Australia

Hi
I have discovered that payment have been take without my agreement, I cannot access the my account has it keeps saying incorrect password, I try to reset but never receive the reset email.
I have tried contacting customer service with no joy at all.
My advice to anyone considering using this website is DON'T

We sent our DNA test kits in one week ago, by US Mail, from Dallas to Houston, about 250 miles. As of today, they have not logged our samples into their system, so I have no way of knowing whether or not they received our samples. I used the envelope provided in the test kit, so the samples were sent first class mail. I should have used priority mail, so I would have a tracking number and proof they received the samples. The customer service rep. Was no help. She said I would have to wait, possibly up to 3 weeks before my samples are logged into the system. Then another 3-4 weeks to get results.