MyHeritage

I absolutely panicked when I thought I had lost every bit of our family site on MyHeritage.com. Nothing was left of years of adding people, pictures, and thousands of details of our family history. I called the 800 number and even the account number would not work, so in desperation I tried the option to open a new account. Mark, the representative, was the most patient and helpful person I could have ever asked for. Even with all my stumbling and limited information, he managed to restore everything and connect me to our complete website again. I think he is a genius and I couldn't be more thankful for his amazing knowledge and helpfulness. He stayed with me and walked me through every step until he was absolutely sure I was signed into our account. Thank you so much for being so very helpful.

Both my husband and I ordered the kits and they were both listed under his name. Linda was able to correct the problem without much difficulty. She was outstanding! I did find the phone wait extremely long before I was able to speak to someone in customer service. We have ordered kits now for other family members. Thank you.

I also like many others here signed up to My Heritage used it for two years, just recently cancelled following years subscriptions citing too high costs - yes costs as there are two elements for the Premium Plus (mugged). One was for Worldwide Membership and the other for Data totalling approx £250.00. As far as being able to search family records within UK this was pretty useless for me as my family roots are in Central Scotland. Whilst there are a lot of people around the world with tenuous links to my extended family their information appeared in the majority of cases to be unproven in connection to mine, therefore were at best suggestions which I then needed to verify but through other sources as My Heritage is unable to provide links to sufficient verifiable authoritative records in Scotland. So as stated at over £200 last year I have removed my information and cancelled my membership. Technoplod

Run a mile from this company. I cancelled my payment method and i have just discovered that they have somehow illegally accessed my account and taken 244.77 from my bank without any authority to do so. No email address everything bounces back. So I phoned them. I was asked for the last 4 digits of the card that was billed I told them and they immediately said that was not the card they had on file which would be correct I cancelled that card to ensure that they could not do what they have just done. Highly suspect behavior do not do any business with this company or if you do then expect that they will access your account and take your money

I had been building my family tree using Ancestry and had a huge tree, over 15,000 names. I've recently moved that tree to My Heritage and have invited many family members to join the effort. We have participants from 5 states and Australia. We had added over 2,000 family photos to share and it has been a great source of information and pleasure for family members that we would not have been in touch with otherwise.
My Heritage also has made it much easier to see specific relationships between individuals, and so it's been quite easy to review the entire tree and eliminate a lot of errors that had crept into our data base.

I find the software very user unfriendly and is not intuitive. It's very difficult to navigate. I had a question about my DNA test and had no problem getting through to support. However, it took over 2 weeks to get an appointment for a DNA support person to call me back. They did call exactly when they said they would and I was impressed with that. The person I spoke with (from Tel Aviv) was very professional and tried to answer my question as to why my DNA showed 94.5% English but my son's showed 0% English. I could follow the explanation but I don't necessarily accept it. Just doesn't make sense to me, and may have him take another DNA test from a different vendor.

I am disappointed in how much miss information is being copied in my family history. People who are vastly distantly related to my father's ancestors have posted errors which have been copied and scenarios constructed around the error. I am a much closer relative to the people in question and am in contact with even closer relatives in their 80's who remember the family history vividly. I have documentation compiled by an woman who lived to be 100 and had recorded family history for many years recalling her contact with said people. I' getting a bit jaded about the whole history site thing.

I made a mistake in the set up of my family tree. Needed to change persons for other ones. Could not find the right path to get it done so I called the help centre. Joan answered and she was a real great help guiding me through the system. She was very kind and patient with me and that is highly appreciated. Called the help centre in The Netherlands but only got English speaking Joan. Wonder how this would have been if I wasn't able to speak English.

My Heritage tree has grown rather large due to a few famous people who have many descendants. Consequently, I seem to get a large number of Smart-Matches and Record Matches. Today I noticed that I have several duplications in my tree, and also that a few early Australian ancestors were linked to an incorrect mother after 3 marriages of a key figure in the chain (his other 2 wives had died young during childbirth). The support team member I was put through to, Zvonimir, was extremely helpful and patient. He quietly led me through the process of finding and eliminating some duplications in my tree, and then helped me learn how to disconnect links and add links to another person in order to correct my problem. It was very time consuming and I really appreciated his support with teaching me and discussing how such issues can arise in the first place.
I am now more equipped to deal with the software and will work on cleaning up my tree over the next few weeks.
Many thanks Support Team!

I was very happy that My Heritage were able to convert the genealogy files that I created more than 10 years ago. It is a great service they provide and an excellent genealogy site to create and grow your family tree.

Bronwyn

I received an email indicating there was a problem processing my DNA sample due to confusion over gender; The email indicated there was 24/7 customer support. This is clearly not the case and should be corrected immediately. After 2 prior calls leaving messages (calls were not returned) I reached a very helpful customer support person and she was able to quickly resolve the issue. Hopefully I will get my results in the promised 72 hours. The 3 stars is for the misleading claim of 24/7 support and the unreturned calls. The rep I finally spoke with deserved 5.

I joined MH 2 years ago after trying out various other sites, and have been very happy indeed with their search programs. So much so that I signed up this year for the additional Records match package and have been inundated with information!
My only problem has been with the DNA results which didn't seem to have any relation to my previous certified history.
I've tried calling their help line ( Spain and England) on several occasions, been left hanging on, and on... have left several messages and sent an email, all without any joy! So regrettably I must give 0 stars for their Help line!
I finally got through today and thankfully found someone that called me back within 30 mins, explained the possible problem to me and has promised a solution. A very nice girl, pleasant, polite and professional. So 5 stars for this young lady!
TBA the solution to the DNA problem...

I signed up for this 2 years ago and canceled the auto renew. So a couple days ago they renewed it. 299.00 you can't get them to answer the phone. I don't know how they get away with just ignoring customers. It is terrible customer service.