MyHeritage

I sent my swab off last week and today i get an unsolicited call on my mobile trying to sell me their premium package. The guy even told me how many people i've added on my family tree. I am enraged that the information which is personal and sensitive to me should be available to a sales force. I feel totally violated. I perhaps naively thought that the information we put on their famil; y tree was not public domain, it obviously is. I wish i hadn't bought this BEWARE!

I have ordered three DNA kits from this site. They never arrived. They said there was a mistake and that they will send them again. And now, on the DHL site it says the package is delivered, but no, it never did.
They never answer in writing, they only call. I ask for a refund, there is no answer. I am an international customer, and I don know where to put my complaint.

This company continues to use deceptive practices and does not clearly state it's plans or it's pricing. Until they hit your credit card. A call to their customer support revealed that they are continuing to practice business in a non-ethical manner and that they are fully aware of it. If you sign up for the free trial you will be offered a Premium upgrade to $60, instead of the $119 a year annual fee. Then when you hit the 14-day mark they will charge you again for $119 instead of nullifying the initial trial offer. Do not do business with these thieves.

I am new to My Heritage and made an error entering data so that I was unable to enter other data. Shimon could not have been more help. He was patient and caring and it was a pleasure speaking with him. He also solved my problems. Then he called me back to let me know exactly how I could access both branches. I would have panicked if I had seen all I entered missing, which it is not. Thank you so much for such wonderful service. Beyond my expectations and makes me glad I chose My Heritage. Karen Karlsen

I got the DNA-kit 7 months ago, and sent it back in January. I didn't hear anything back at all. I contacted support and it turned out it got lost in the transport. They offered to send me a new one right away without any additional charges.

I had my own sketchy information for my family history and was hoping I could see records etc to help me get more information, but No. I have spent 2 days building a family tree with information provided by me! MyHeritage just copied what I have provided, and I got absolutely nothing in return - just occasionally confirmation that my information given to them was correct. My partner re-activated a competitor site which he'd used in the past and in just 5 minutes I got more information than I got in 2 whole days. I would not recommend MyHeritage - a complete waste of time. There is a close competitor site which is infinitely better... go for that one!

I took more than one Dna test through multiply companies and myheritage was drastically different. The other companies shown massive amounts of ethnicities a break down search this only shown two. British and Irish. The one I found to be very good was ancestry. With all the Italians and hispanics and native Americans in my family it picked up none of this. However the other companies did pick this up. Even tracing me back to Africa. Please take muiltple tests before believing any of this

Representative: Annut was unhelpful, rude and very disrespectful from the very beginning of the call. Never allowed me to finish of my questions, always cutting me off and talking a whole load of crap I did not want to hear about. When I tried to interject she just went even louder and louder until I could not even hear myself. I do not know what kind of training they run, but this is not customer service and they seriously need to get there $#*! together. I wish I could give them a negative -5 stars rating right now!

MyHeritage seems to be a rising star in
MyHeritage seems to be a rising star in the online genealogy world, and especially with its dedication to DNA and new tools for genetic genealogy. It has long baffled me why a company much larger and with greater resources cannot be as sharing with the data it has collected from subscribers as is MyHeritage.

Customer support has always been very responsive and highly effective. I look forward to MyHeritage rising in the ranks but hope it never forgets why it's here. The subscribers are just as important in the effort as the developers of the website -- together they make collaboration in genealogy work. Other companies, at least one I can think of, seems to have forgotten this.

Thank you, MyHeritage

Dr. JL Tooker

I started using myheritage a couple of weeks ago and I managed to considerably fill in my family tree! Some branches already reach back to the 1600 which is really exciting! Some branches are harder to research, because the speed of your success also depends on data that has been added to family trees by others.

Today I found out I had accidentally subscribed to an extra service on top of my paid account. That hadn't been my attention. I reached out to customer service and they cancelled the subscription without any problems!

I have bought this for my sisters Christmas present so I dont know whether it works ok and whether it was what she wants yet. I wasnt sure whether you had to pay to subscribe to the website as well, which I didnt want, as this package is very expensive and I would expect access to be part of the price. When I contacted them I received a very nice email back reassuring me that there need be no more expense and that my sister can use it, so fingers crossed!

Cancelled free trial halfway in, was still charged $149.
Emailed them within 2hrs (it was 2am EST when the charge went through) and no response as for refund.
The customer service line is an endless loop
Total waste for information you can get on Google for free.

It's just a way to get your information and get money from you