MyHeritage

When I started building my family tree, I included information about my siblings including their emails. So the site asked if I wanted to invite them. I clicked yes.
When they received the invitation, it asks them to enter their email and a password. But they can't get past entering the email, because it tells them that their email is already being used by someone in the site (because I had entered it in the first place so that My Heritage could invite them). That's when we had to call the support line to get around it.
The support person was super helpful and it all worked out, but it seems to me that much confusion could have been avoided if the site just recognized my family member's email to begin with since that's how they were invited. Strange.
Anyway, otherwise, very nice site.

Beware, very hard to get hold of. I got a subscription for 138.87, I forgot about it, they renewed for 429.45. After multiple tries by phone and email I go a answer from Diego saying a GREAT TEAM member would contact me. At 12.24 P.M. Dec. 29 a team member called me, He tried to get me to agree to several enticing offers, I firmly said all I wanted was a refund, he took a few seconds to get an approval for my total refund, he said I would get it in several days, I have waited a week and still no indication of refund. I just want to delete my account. Most of MYHERTIAGE information is taken from Ancestry, GENI, Family Search or similar sites not much there for the price, once they have your money. Beware.

I have been a user since 2010.
I had issues with the relationships report attributed to me and could not work out what was wrong.
I got a very prompt reply which identified duplicate names and a very detailed guide (with screen shots) on how to fix the problem.
Together with a bit of good luck I have managed to fix the problem (fingers crossed).
The fault fixing service is extremely good.
I do not like the extra "deals" that are necessary to get information that arises from their matching service.

My family tree had not been active for approx 10 years and had some quite valuable information which would have been quite hard to replace after the passing of my parents. The tree would not open but after some great help from Peter the support worker it was reinstated and worked perfectly.
Thank you Peter

I was so surprised and disappointed. I was set up with automatic payments and when it was time to renew subscription $340.20 was deducted in a snap. I had no ide the price was so much higher than initially. Needless to say - well before time of renewal this time I cancelled it all and I won't go there again

Billing is a SCAM!
Never received the proper information. I got an offer from the site for $149 for service. After purchasing that I received another charge for $129. When I called they informed me that I signed up for the service which I did not. Instead of offering or combining the services from the beginning for $199. So the pretty much took $79 of my money and "will get back to me in a few days to see if they can adjust the payment" Disgraceful! Horrible customer service!

I have used the free version of the site for a little while, and wanted to subscribe. However, i only wanted a month by month subscription, something not available on this site. I attempted several times to call their customer service line, kept on hold for ten minutes and then directed to voice mail. I also emailed them. I had a call back 2 weeks later and they hung up. I finally got through, they have confirmed no monthly subscription available. Tried to end the call but just got sales patter for a yearly sub. I would have certainly taken out a regular subscription had they offered monthly. This and the poor customer service are the main flaws of this website.

This has to be one of the best companies to deal with! Their professional support is so expedient. And the product- was the best gift for my daughter. She was so excited to do her DNA test kit, organised a new app, did the test and sent it off all on her own. Alas- under 18's can't get the information released to them for privacy reasons! Having her DNA information returned to my management was flawless. You made her day! She is just blown away to learn of her DNA heritage and has already had people reach out to her. She is finally using the internet to research about her family instead of just playing games.
Thank you My heritage! For making families important again x what a fascinating adventure for us all to go on

I contacted the customer services as I had sent two samples and had been informed only one had arrived. I was emailed an answer within minutes assuring me they would send another kit free of charge if necessary but advising me to wait a few days. As advised the second kit arrived a few days later and customer services emailed again making sure I knew and I was satisfied. I wish all customer service departments were this efficient and caring. I am re submitting this review as I had mistakenly given the wrong star rating.

My family tree I have worked on for decades was altered. Names were changed from birth names to who knows. Daughters in law we changed to their mothers in law. When I complained I was told that there was "theorized genealogy"! Do not trust these people. I have no clue what they are up to. The person I dealt with "Daniel" was incredibly condescending.

My experience with MyHeritage Family Tree Builder since over five years is great. The features I appreciate the most are the chances to publish one's tree on web, to attach plenty of photos to a person's profile and to combine the photos to other person's profiles, too. MyHeritage offers a technical support, which recently solved a problem that according to them was an issue related to an update of Internet Explorer. The support service seems to be very professional, but not very rapid.

As with many others, I signed up for the free trial to evaluate the site. I was not happy with the quality of the information or the website itself, and cancelled my account, only to find a month later that my credit card had been charged. They refused to give me a full refund, and claimed that the "refund guarantee" did not apply. AVOID!

I bought a DNA kit, sent it to my mother who submitted her sample, but now I can't access her results. She has problems accessing websites, does not navigate them well and I'm not allowed to see her results and neither can she. That's not good enough. Very disappointing. I regret having used MyHeritage.

While I agree that their service may appear expensive, but when I compare them to other similar Family Tree Builder sites that I have tried, they come out on top. I therefore have no problem with what I have paid to date. It like buying a car, the best make and model will always cost more.
MyHeritage has always responded to my queries fast and no problem that I have experienced has remained unsolved to date.
For me and my family it is first class and the information I found through them about my family history has been absolutely amazing... some details I had searched for years without any success but a short time after joining MyHeritage I found exactly what I had been looking for. Thank you for a great site and keep up the good work.

Look out for myheritage.com. They are a total scam. Do not try their trial. They'll really grab your CC and run it for full amount and never refund if you call or contact them. Their phone call types are either in a foreign country or in la la land and read from a script. They do not listen to you, either. There is no discussion about their abusing your CC. Watch out. Even your CC company can't combat this. We had to change our CC card. Pass this along to all your social media friends as well.

There appears to be adequate records available for U.S.A. research, but not enough for Canada. I have been attempting to research Canada, Germany and Ireland with not much luck. Also when I was sold this package I was told that since I was a Premium Member I could phone direct if I had any problems. This has not happened. I must e-mail my questions.The responses have been good though but not immediate. You some times must wait a week.
I must admit to concerns regarding renewal practices after reading other's comments. Any advice as to how to deal with this in case you do not want to renew?