MyHeritage

Like several other reviewers, I was a day late cancelling the free trial and immediately sent a polite refund request to support team via the Contact form on their website.

I received a phone call the next day from an employee called Samuel, who continued to try to sell me the product and refused me a refund on the grounds that "the terms and conditions were in the e-mail you were sent".

He eventually offered a 20% refund, spouting the same lie he appears to have told other users here that this was a "special deal".

As another user has pointed out, this is not true, as the terms and conditions that users agree to upon sign-up include their refund policy in which they offer a money back guarantee for any unsatisfied customers who request cancellation within 30 days of joining.

I am within 30 days of joining, am definitely unsatisfied, and have now made three very clear requests for my money back. All have been ignored so far, but I do not intend to stop until I get my money back!

I thought I deleted myself in the tree.ID 1.
My heritage contacted me, and phones failed twice, but in 3 sessions Sharon was polite and patient to talk about problem, and gave me some suggestions which I could do. Only changing ID nrs is not possible which I can fully understand. But with suggestion I can try it. I contacted my heritage last year and now again they contacted me fast and were helping as far as possible. Thank you Sharon

I'm very unhappy with the 'resolution' to my problem. I was on auto-renew, but received NO advance warning that it was scheduled to renew. The DAY it renewed, I called to cancel and request a refund. After 8 DAYS of me calling/emailing, I finally get a callback, only to hear they do not cancel or issue refunds once a subscription renewed. The best offer I got was a reduction in subscription price with a few extra months tacked on. Which, if I'd wanted to keep the subscription, would be great, but I will be paying for a service that I won't use. Very frustrated, and will not be recommending MyHeritage to anyone.

I have been embarking on my family search for a year but only made progress when I used My Heritage in the last few months. It seems to have more participation than the others, speaking at least as it relates to my European ancestors. The support has been great as I was a novice user and needed many questions answered along the way. Thanks to My Heritage I have found 2 relatives when hope was lost-- with links to more relatives to follow.

I can not believe the way the company does business! I did upgrade to the $299 because I got no where prior! Money Money Money! Constantly in your face wanting it! Then they charged me twice for it! Got refunded for one but still received a notification that my subscription had been suspended! So I am back to square one! Even though they took my $299 and kept it. The way they do that is criminal itself!

I recently had an issue with My Heritage and the need to change the password and deal with the email breach in Oct. 2017. The staff that comes to the phone comes ready to help no matter what transpires and answer all my questions. I have even gotten a hands on lesson in how to better use the MyHeritage software to do my research. People speak clearly and slowing an with a happy voice. All seem to be more than welling to help me no matter how long it takes.

We bungled our MyHeritage records by creating two accounts for experimental work.

When we had the DNA analysis done for two of us, they were posted to the two different accounts!

We requested that they be consolidated, and the MyHeritage staff were most helpful in achieving this, and told us how we could do such things ourselves!

Thank you, MyHeritage people, for your prompt and effective response to our self-imposed difficulty!

Robert James.
Canberra, Australia.

Due to an error in the online payment system, I got charged twice for the same order. I messaged the customer service and I was really surprised (in a good sense) but the speed in which they replied and fixed the problem. I should also mention the politeness of the employee who took care of it. This is true professionalism, thank you!

I will give it 5 stars when they are totally up to speed on some apps that they are working on, but they are almost there and for the money, you simply cannot beat it. I was running both, this and the other "top" program. Without a doubt MyHeritage is better. I received more hits (verifiable) and was not charged the moment my search was no longer in the US. MyHeritage is simple and straightforward. Im hoping that they will update the layout abilities soon, but Im ok with that. Not sure how the DNA works, have heard not too good reviews on that, but hoping that they improve this.