Susie M.

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MyHeritage

Genealogy

“Worst deal I ever made.”

3/21/19

Had my husband's DNA done and sent off to have mine done In January. First off they didn't take my name from my order but his and who knows if that caused a problem but since they received my test the first part of Feb. I have received nothing but excuses. Can't get them on the phone. Left a message for a refund and heard nothing. Called again today and got disconnected twice.

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MyHeritage S. – MyHeritage Rep Over a year old

Dear Susie,

I regret to learn that you were unable to get the support you deserve and I'd like to follow-up on this on a direct basis.

Please know that there is a bar code on the two vials that you've received. Once you activate your DNA kit with the respective code, these two vials will be automatically linked to you. Once a DNA kit is received by the purchaser or the person that received the DNA kit as a present, activation is the first step. Activating the DNA kit gives manager rights for the DNA kit and associates the DNA kit to a person's card in the tree. Please make sure that you've activated your DNA kit. Instructions on how to do so can be found here: https://bit.ly/2MvvMmb

Feel free to contact me via your registered email address at "catarina.vipsupport@myheritage.com" with the details so I can assist you with my highest priority.

Kind regards,
Catarina, MyHeritage Team