Many months of brush off and run around... only to find the website doesn't work and their email no longer works and they stole my money from me. So much for trying to be nice a patient with them. Thieves and liars.
Received one item of an order. Item was priced at $16.99 and could not have been worth $4. Two months after placing the order, another item still had not been delivered. I inquired, and a customer rep said it was to ship the coming weekend. I sent another email a few weeks ago. They did not respond but did delete me from their marketing emails. It has now been more than three months since the order was placed. I also called, and no one picked up the line after more than 15 minutes. I disconnected, which is likely what they wanted.
After 3 months I am still trying to get my orders from them. I get excuse after excuse, am told different dates the items will ship, and nothing is sent out. From other reviews I see I'm not the only one. This company should not be in business, they just take customers' money and pretend they'll send out items. With the current world situation, I would understand a few weeks delay, but not several months. Other companies are able to send out items. Why not this one?
11/4/20 Order # *******. I have not received belt I've tried to call and no one answers and I sent e-mail and I got 1 reply that said ordered was approved on 10-26-20? Still no order. I will be contacting Better Business Bureau,
I placed an order on 7/22/20 and my credit card was charged almost immediately. As of this writing (12/2/20) I still have not received my order.
As everyone else, sometimes I would get these canned responses indicating that due to COVID-19, the vendor has not been able to access the warehouse. What does this mean?
I have sent numerous emails and finally sent an email requesting that my order be cancelled and the amount paid be fully refunded.
I have heard nothing more from this company and needless to say, have not received my refund.
I had to resort to filing a complaint with the Better Business Bureau.
I would not recommend doing business with this company. I definitely will not order from them again.
My order was placed over three months ago... never received... and only answer I have received is to say it is delayed to the next month. But when next month comes I never get it. I will not order again,,,
Waste of money did not ever work for few days. Does not plug into the car charging socket correctly, the on light never comes on, and there is no power supply coming out. It looks like a cheap product that doesn't work.
I ordered 3 items in May 25th. Was told it was going to ship late. When I called back in June, I was told it will be shipped in July, July came and I called again and I was told it will be shipped in First week of August. It was never shipped. Then I was told it will be shipped at end of August when I called again. Then when I called again firs week in September, Then by Las Monday, It was never shipped and I had to keep calling for an update. Eventually got my refund as item out of stock but the company had the item on sale several times during the last few months. Now telling me after 5 months out of stock, Horrible company,
I have been purchasing items from choxi.com for a long time now and so far,
The experience has been above average in all areas. Customer Service, prices, delivery methods are outstanding.
I highly recommend this online website to others.
Even though my item came slightly damaged Evita took care of it immediately. Answered my e-mail promptly. Service, to me is most important when ordering online. I will by again from jclub. Give it a try.
Choxi had a decent amount of name brands and after market products for better than average discounts. It's well worth it if you can shop during their limited free shipping window. I have been satisfied with the majority of my purchases. However, Choxi's return policies and shipping times can use some improvements.
I have purchased several Christmas presents from Choxi this year and they all appear to be of good quality, were priced fairly, and shipped in a timely manner. Most shipping was free but even when paying for shipping it is capped at $2.00.
Ordered a mattress pad last spring. Months went by and finally called and customer service to find out where my order was. Oh, I'm told it is no longer available from this vendor. How about an email folks! Gave me a credit which I used for a facial cleanser... it's going on six weeks and still no delivery. They also try to lure you in wth huge "credits", but it is only good with certain suppliers and never for the full amount.
After about 7 months and numerous calls to defunct Choxi and my credit card company, I finally got a refund for the two bottles of perfume that we're never delivered. I fear no one else will be getting refunds. Choxi has dissolved in bankruptcy and assets taken over by a "new" business--jClub.com-- They have already sent me ads but their website makes great pains to say they will NOT assume any old debts from Choxi
I had no problem ordering for a second time and will be again in the future. Both of my shopping experiences were very easy and smooth transactions. Shipping takes no longer than any place else.
I'm pleased.
Have been having trouble with getting any items from them for months. Finally issued a credit and can't use it due to the Website down now for weeks. Nomorerack was awesome but whoever took this over is failing miserably.
I have ordered a lot from Choxi, and love most of what I've gotten. Just some problems with sizing, like a large isn't much bigger than a medium. Mostly everything is fine, fast shipped, good customer service.
Mission statement a lie. "We aim to under promise and over deliver 10-14 days. Customer service a joke."Will respond 24-48 hrs." Always after to speaking with agent. "72 hrs for escalation process" One month later no product! Free or $2 shipping hassle make u go into a retail store.
I purchased three items. Two showed up quickly but the third showed delivered to a city other than mine. I contacted customer service and it was taken care of immediately. Really boosted my confidence in this company. Be back shopping soon.
All of my Choxi purchases have been good quality and reasonably priced. Shipping can be very slow on some orders, fast on others. My one return attempt was a messed up confusing affair but maybe by now they have improved upon returns.
Overview
jClub.com has a rating of 3.2 stars from 7,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jClub.com most frequently mention customer service, good quality and great prices. jClub.com ranks 4th among Daily Deals sites.
Our team works directly with suppliers to cut costs and ensure we’re offering some of the very best prices around on products across a wide variety of categories including apparel, beauty, electronics, home, shoes, handbags, luggage, watches, fragrance, designer and branded goods, and more.
Every item, every day ships on the house. Absolutely no hidden fees and no minimum purchases required.
If you run into a problem with your order or overall shopping experience, our friendly and professional U.S.-based customer service team will be there to try and make things right.
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- Lyndhurst, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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