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Here’s what consumers have asked with answers from jClub.com staff and previous consumers.
Hi Lewis W., Good day! Thank you for posting your inquiry. Please rest assured that Choxi guarantees that all products sold are authentic. If a product is received which is not authentic and you can provide proof, we will instantly refund you and the manufacturing partner will be immediately terminated. We stand behind our deals. We are not perfect, but if ever a mistake happens, we will make it right. We also provide a 3rd party authenticity guarantee which covers the purchase price up to $1,000 on every purchase at no cost to you. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations
I would suggest you shop elsewhere. There are negative reviews all over the internet and on this site about the way Choxi conducts business.
I wouldn't - if anything goes wrong with it, you may never get a refund. It took me 20+ emails to get credit for $72. There service is terrible! I buy a lot online, I will NEVER USE them again!
I am a vendor who sold $11,400 of product to Choxi. I drop shipped the items directly to Choxi customers within 24 hours of receiving the order from Choxi. Chop convinced our company to extend terms to Choxi. We have never been paid the $11,400 from Choxi. We advised them that we were stopping all future shipments. They continued to sell our items, accepting customer money, knowing that we were not going to fulfill any orders received from Choxi. This seems to me to be outright fraud. We have been unable to get any payments from Choxi. They give us the same run around they give consumers trying to get their money returned. We're all in the same boat.
I will do that but so far I have followed all instructions from your customer service staff and believe me they have made a number of promises that have not been kept. To add insult to injury I am getting e-mails from the company saying "we miss you and want you back."
Hi Kristi H., We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan! To help us fix this issue for you, could you please provide us with your order number by sending us a direct message through this website or you may also send an email to experience@choxi.com? We promise to get back to you within a maximum of 24 hours with a superb solution. We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience. Always here to help! Customer Relations Choxi - Everything You Love, For Less.
Hi Melissa G., Good day! Thank you for posting your inquiry. Please rest assured that Choxi guarantees that all products sold are authentic. If a product is received which is not authentic and you can provide proof, we will instantly refund you and the manufacturing partner will be immediately terminated. We stand behind our deals. We are not perfect, but if ever a mistake happens, we will make it right. We also provide a 3rd party authenticity guarantee which covers the purchase price up to $1,000 on every purchase at no cost to you. I hope this answers your question. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.
I've never ordered anything that says diamond. I have ordered some of their other jewelry. It has all be very nice with nice chains on them.
According to reports they are not paying their suppliers. Call your credit card company and dispute charges and you will get your money back
Hi Daniel M., Good day! Thank you for posting your question. At Choxi, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-14 days for shipment. Although, often times, items ship much faster than this. For further information, you may also visit our FAQ page at www.choxi.com/info/faq. If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service. Thank you. Always here to help! Customer Relations Choxi - Everything You Love, For Less.
