website thubmnail of jClub.com

jClub.com

How would you rate jClub.com?
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Alabama
1 review
0 helpful votes
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Why
April 18, 2016

Why did I stop shopping with you.
Your company failed to give refunds on returned merchandise. Even after two of your representatives were notified. I lost between $90 and $100 in refunds.

Do not contact me again

Date of experience: April 15, 2016
Pennsylvania
3 reviews
0 helpful votes
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Horrible Customer Service
October 3, 2015

While I love their merchandise, their customer service needs help! I needed to know how to return a pair of mens shoes. I bought two pairs knowing one of them would fit my husband, but when buying online, you don't know until you get them. Naturally, the first pair he tried on did fit him. The others had to go back. BEFORE my problem was solved, Choxi sent emails stating: "Your request (#*******) has been solved. To reopen this request, reply to this email or click the link below:
https://choxi.zendesk.com/hc/requests/*******." My request was NOT solved. They need to better understand what it feels like to have someone claim your problem is solved when it was definitely not solved at that time. Thank you.

Date of experience: September 30, 2015
California
3 reviews
0 helpful votes
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First Purchase With Choxi
October 18, 2015

This review relates to my first purchase with Choxi. I bought three very small items. They all arrived in good condition and are of good quality. The purchasing process was very easy. The only reason that I didn't give five stars is because they seemed to take an inordinately long amount of time to arrive and each was sent separately. Now I understand that this last part may not be under Choxi's control, as the items are probably drop-shipped from the manufacturer or some middle-man, but it still was unexpected and annoying. Other than that, everything was great.

Date of experience: October 14, 2015
Michigan
1 review
1 helpful vote
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Product has not shipped
June 25, 2016

Item ordered over three weeks ago and has not shipped. Choxi customer service just gives a boiler plate response. Even a phone call did not help. They will not call or contact their supplier for status. This is totally unacceptable. We have purchased a number of items from them and never had any problem. There will be no problem in the future, because we will not order from them again. Too many other discount places on the web to put up with poor customer service!

Date of experience: June 23, 2016
Maryland
19 reviews
26 helpful votes
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When Choxi was Nomorerack, I gave them 5 stars. Their service has deteriorated significantly. In the last year and a half, 4/5 of my orders were not filled. Moreover, shipments take weeks when they do fulfill your order. You; re better off using Buy.com for electronics and Overstock.com for household articles. A watch that was $115 on Choxi was $96 on Overstock. Moreover, these two vendors get your stuff to you in a week or less.

Date of experience: September 30, 2015
New York
6 reviews
0 helpful votes
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They're a great site concerned about customers
October 3, 2015

I've been a fan of this site from the beginning. Their customer service is great; make sure when you purchase something it's returnable if you have any hesitation about the item. I made that mistake; but it was my fault so just pay attention. I still love the site I'm just smarter!

Date of experience: September 30, 2015
Oklahoma
1 review
0 helpful votes
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Excellent Shopping Experience
October 3, 2015

Great customer service, awesome products, generous frequent customer gifts ($10 off coupons every couple of weeks in my email) and low cost shipping! Most of the deals say they have a time limit, but I usually run across them over and over, so even if you miss something the first time it will generally turn up again... and if there is a problem with any product their customer service will refund your money with no hassle.

Date of experience: September 30, 2015
Pennsylvania
1 review
0 helpful votes
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Sheets
September 19, 2015

I was very satisfied with my recent orders for sheets. They were received within a matter of days. The ordering process is easy with an option of protection through the Google Trusted Stores program(free). Also free delivery is offered during a certain time period provided by Choxi. I am notified via e-mail of this capability.

Date of experience: September 16, 2015
New York
1 review
0 helpful votes
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BETTER THAN 'SOMEWHAT' BUT NOT 'PERFECT!'
September 19, 2015

Sometimes it seems to take too long to receive orders, but I understand that they come from different suppliers, so it isn't that big a thing.
I am most happy w/bedding items(sheets). Not always pleased w/personal wear items. Have found some poorly made, or chintzy! Have not really ordered any very large items like household furnishings, or electronics. So cannot comment on them.

Date of experience: September 16, 2015
Illinois
2 reviews
0 helpful votes
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Great Site to purchase from
December 1, 2015

I have been using Choxi for awhile now and have been very pleased. I look forward to seeing new deals appear when I receive there email! It is like Christmas every month! Good value for most of the item they offer ata a great price. The 2 dollar shipping is just another bonus as well...

Date of experience: November 27, 2015
New Jersey
1 review
1 helpful vote
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Great deals, sometimes long shipping times
June 25, 2016

I have ordered electronics as well as a few different health & wellness products from Choxi. If you take advantage of their free shipping offers and VIP credit deals, you can really save a bundle. I have also gotten three different magazine subscriptions for free as a bonus on my order.

My only criticism is relating to shipping. About half the items I purchased arrived within a reasonable time (1-2 weeks). But others have taken considerably longer. In fact, I am still waiting for three items that were ordered about one month ago.

Date of experience: June 23, 2016
Massachusetts
1 review
0 helpful votes
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Great prices
April 12, 2016

Overall, I'm pleased with what I purchased through Choxi. The charging cord took a long time to arrive and is very slow when in use, but the other items all arrived quickly or reasonably quickly, and have been of very high quality.

Date of experience: April 9, 2016
New York
1 review
0 helpful votes
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Good experience
March 5, 2016

Have very good experience with Choxi. No hassles, quick response, good prices and products. About all you can ask for in an online web site. Their discount offer for customers is a good incentive to shop.

Date of experience: March 2, 2016
Georgia
1 review
0 helpful votes
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What Happened
April 17, 2016

Really enjoyed ordering from Choxi. Always had good quality purchases. Then all of a sudden Choxi quit delivering to my home, for what reason I do not know. Tried a couple times more and it would not go through. So I stopped.

Date of experience: April 14, 2016
Wisconsin
1 review
0 helpful votes
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Best Prices, Low Shipping Cost, Good Products
October 3, 2015

If you're diligent, you can get a lot of gift and necessity shopping done here - just be careful not to buy things because they are a good deal! (guilty:-)
I've ordered well over 100 products over the years and have always been satisfied. Once or twice a shipping issue arises and they are very good at resolving quickly. One of my favorite sites.

Date of experience: September 30, 2015
Texas
2 reviews
0 helpful votes
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Boots
October 3, 2015

Ordered a great pair of boots and at a great price; however, since my instep starts practically at my ankles could not get them on. Returned the next day, with ALL instructions followed Been 10 days and still have not received credit. This slow delay will certainly affect what I order.

Date of experience: September 30, 2015
California
1 review
0 helpful votes
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Better quality. Quicker delivery.
October 4, 2015

Better quality. Quicker delivery. They keep me better informed about any problems with an order. More compliments from those that get to see what I bought from this company. Choxi is so much better than it was as NoMoreRacks. I love them.

Date of experience: October 1, 2015
New York
3 reviews
5 helpful votes
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Orders say completed, but I have been waiting a month for the bug zapper. They have the worst website for giving you any kind of shipping information. By the time I get it the bugs will be gone. I emailed customer service and just got basically no answer to my questions. The old web site was wonderful. This site is horrible, and I'm sure you can find the exact items they sell elsewhere, which is where I'm going to shop from now on.

Date of experience: August 15, 2016
Massachusetts
2 reviews
2 helpful votes
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Choxi is a ripoff
December 30, 2015

Bought some things in November with promises by Christmas... failed to fulfill this... I was given "store" credit. Ordered something recently and they can't find it... more store credit.
Why would I want to ever shop here again?
Now stuck with MORE credit...
They claim to have "customer support" but all I get is standard scripted responses by people who cannot write English.
Choxi sucks!

Date of experience: December 27, 2015
New York
1 review
0 helpful votes
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Awesome deals, great Customer Service
January 23, 2016

I have ordered from Choxi 3 times and each time has been great. Shipping can sometimes take awhile to receive your packages but other than that, the prices are great and shipping is cheap if not free. I had one problem with something that didn't work when I received it, and Choxi immediately credited my account because they were unable to send another item. I will continue to shop with them in the future.

Date of experience: January 20, 2016

Overview

jClub.com has a rating of 3.2 stars from 7,428 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jClub.com most frequently mention customer service, good quality and great prices. jClub.com ranks 4th among Daily Deals sites.

service
229
value
234
shipping
236
returns
107
quality
232