• jClub.com

jClub.com

Overview

jClub.com has a rating of 3.03 stars from 7,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jClub.com most frequently mention customer service, good quality, and great prices. jClub.com ranks 2nd among Daily Deals sites.

  • Service
    228
  • Value
    233
  • Shipping
    235
  • Returns
    106
  • Quality
    231

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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What reviewers want you to know

Positive highlights

  • I have many purchases here, and even one return which was handled with great customer service.
  • Good quality products and affordable and returns are easy!

Critical highlights

  • I changed credit card and tried to reapply but was told they would not accept a credit card issued outside the USA.
  • I gave up on Choxi because of disappointment with cancelled orders and problems with store credits.
How would you rate jClub.com?
Top Positive Review

“Great place to shop”

Norma G.
1/4/20

I've ordered many items from JClub and have NEVER been disappointed! The selections are so many & top of the line merchandise. Some of the products I've seen on QVC and are so much costlier than JCLub. I look forward to my purchases because I know from past experiences that I'll not have to send it back. Good site & thank you JClub for having such a place where shopping is fun and affordable.

Top Critical Review

“Stole my money”

Yvette L.
12/7/20

Many months of brush off and run around... only to find the website doesn't work and their email no longer works and they stole my money from me. So much for trying to be nice a patient with them. Thieves and liars.

Reviews (7,432)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (754) quality products (104) shopping experience (121) credit card (72) store credit (35) post office (18)
Thumbnail of user normag76
2 reviews
18 helpful votes
January 4th, 2020

I've ordered many items from JClub and have NEVER been disappointed! The selections are so many & top of the line merchandise. Some of the products I've seen on QVC and are so much costlier than JCLub. I look forward to my purchases because I know from past experiences that I'll not have to send it back. Good site & thank you JClub for having such a place where shopping is fun and affordable.

Thumbnail of user raihans4
3 reviews
0 helpful votes
March 7th, 2023

They give me very good quality products. Their service is Very good and reliable. They are honest on their service.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamd90
1 review
0 helpful votes
February 21st, 2016
Verified purchase

There was a delivery issue and I was totally on my own to pursue it with the post office as customer service at Choxi offered no help when they were contacted. The items I ordered were a very low price so it also made sense to order during the time of day when they have free shipping.

Thumbnail of user robins102
1 review
0 helpful votes
February 21st, 2016
Verified purchase

I have ordered a few things this time and wanted to know where my product was and if the product was in stock as one of the items are for my 11 year old's birthday and was given the excuse that they did not know if my item was in stock or when it would ship out and that they could not call their distributor to get the info and to look out for their email. Needqless to say I did get my product in time for her birthday and will have to think if I will order from them again.

Thumbnail of user lindaw159
1 review
0 helpful votes
April 17th, 2016
Verified purchase

I find that when I order it takes so long to receive my merchandise. The prices have gone up and delivery is slow. Sorry

Thumbnail of user adelinem1
1 review
0 helpful votes
February 6th, 2016
Verified purchase

I have shopped at Choxi/NoMoreRack off and on for a couple years. I have received great products throughout that time. My only disappointment was with my last order. Shipping is supposed to be 2-3 weeks (which is understandable since the shipping is so low), but this time my screen protector for my iPhone 6plus took 1 day less than 4 weeks to arrive to my door. Not completely satisfied, but I still got a great product at a low price. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user evelyns146
1 review
15 helpful votes
November 8th, 2019

I recently contacted the customer service department and had the pleasure of speaking to a representative by the name of Samantha. Samantha went above and beyond to assist me with my issue. I recently turned 80 and I now have trouble hearing at times. Samantha was kind and patient with me, she truly reminded me that there are still great people in this world. Jclub not only has a great selection of products to choose from, but more importantly have people working for them that truly care about customers. When I thanked Samantha for her outstanding service at the end of my call, she replied back telling me that her Manager trains everyone to treat the customers with care and kindness, that at the end of the day, the most important thing is the customers happiness. What an amazing experience and what a great company.

Thumbnail of user cathyf125
1 review
10 helpful votes
June 25th, 2020

On April 30 I ordered a light from jClub. My order was confirmed and approved on May 1. In late May (around the 25th) I emailed the company as my item still said it was "processing". I received a reply that due to COVID they were behind with getting items shipped but mine would be finished and shipped the first week of June. It is June 25 and my item STILL states "processing" and I have emailed the company again on June 17th but they have not answered. I am very disappointed with this company and I just would like to know why it is still taking this long to receive my order.

Thumbnail of user dimitrovayana25
1 review
0 helpful votes
December 20th, 2023

Я имел удовольствие заказывать множество товаров в JClub, и должен сказать, что мои впечатления неизменно были фантастическими! Выбор впечатляет: первоклассные товары могут конкурировать с товарами высокого класса. Что еще лучше, так это то, что На JClub я встречал продукты, которые видел на других платформах, таких как QVC, но по значительно более низкой цене. Предвкушение моих покупок стало восхитительной привычкой, потому что, исходя из моего прошлого опыта, мне никогда не приходилось хлопот с возвратом чего-либо.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh51
1 review
0 helpful votes
February 6th, 2016
Verified purchase

I love taxi it is my favorite website to buy from! I can get anything I want for a fraction of the retail price.
Thank you choxi!

Thumbnail of user kc133
1 review
0 helpful votes
June 19th, 2016
Verified purchase

Choxi is one of my go to pages. Lately it seems like they're suppliers aren't following thru w their commitments. I've waited weeks for items to ship & then get notified that my order had to cancelled since the supplier can fill my order again.

Thumbnail of user marilur2
1 review
2 helpful votes
May 17th, 2019

I recently purchased a garment for a great sale price, but when I discovered that it had been delivered ( but quickly), to another state, I contacted customer service and Evita could not have taken care of it more quickly or been nicer, she stayed in contact until it was completely resolved. There is no better sign of a company you can trust IMHO, than the smiling, efficient, and personal customer service. JClub has my business.
Thanks Evita! I would add PROOF of purchase as requested, but my order is in transit.

Tip for consumers:
Be assured that what the company says is true, and if you have the slightest problem don't hesitate to email or text customer service. You will be glad you did.

Products used:
I will receive the original skirt that I ordered, it is on the way and can be tracked.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheryls2261
1 review
0 helpful votes
March 17th, 2024

Has some amazing daily deals.I check them every few days.If you cant find an item anywhere be sure and check Amazon.Has a variety of choices and pricing.

Tip for consumers:
very good layout.Easy to navigate.

Products used:
Shoes,pet items,boots

Service
Value
Shipping
Quality
Thumbnail of user asmad3
2 reviews
0 helpful votes
August 7th, 2022

So it's very good but not the best because some times it's make some thing we don't need it but it's okay I like it

Thumbnail of user essief4
1 review
0 helpful votes
July 22nd, 2016
Verified purchase

Waited a month for 2-pack: LED Wheel Lights (Pink) and still did not receive them. I had to e-mail Choxi twice to inquire about my items. There should be some checks and balances in place since the left hand (Choxi) don't know what the right hand (distributing companies) is doing! Then again, I guess there is really no concern since Choxi don't refund any money. A win win for them! Choxi provide credits toward a next order and if you don't order then you lose again.

Thumbnail of user christineh325
1 review
1 helpful vote
February 21st, 2019

I purchased a top that was too small. I contacted jClub and they immediately refunded the money into my account (so I could purchase a larger size). I was intending to return the top but they told me to it because the return would cause more of a carbon footprint. I will donate the small top to charity. I like their thinking!
Everything else I ordered from them has been perfect and of good quality.

Thumbnail of user lisar145
1 review
0 helpful votes
April 10th, 2016
Verified purchase

I placed a pretty good sized order and many of the "clearance" items never showed up. My youngest son was very disappointed about not getting the color changing turtle night light.

Thumbnail of user douglasp17
1 review
0 helpful votes
May 19th, 2016
Verified purchase

I ordered golf sox and bath mats. I received the sox in good time and I like them a lot. I still have not received delivery of the bath mats after over a month. I inquired to the position of the rest of my order and was told that the orders come from different places. I cant understand why its been over a month and have not heard or received delivery of the rest of my order. I love shopping with you, but I will not order anything else without the delivery of my order. Thank you

Thumbnail of user calvanoh
1 review
0 helpful votes
September 3rd, 2020

I liked them. Geat service, easy website and qualitative products. You should try them for yourself. Thanks

Thumbnail of user gloriaj12
1 review
0 helpful votes
January 8th, 2016
Verified purchase

Ordered my grandkids boots for Christmas. As of today January 5,2016 I have not received the boots nor Can Choxi tell me what happened. I've wasted gas going to my local post offices trying to see if they were being held. Im very disappointed. I'm out of two pair of boots and I lost my money ($64.00)!

Thumbnail of user cynthiab59
1 review
0 helpful votes
July 24th, 2016
Verified purchase

I think they would be better off telling you up front that it might be months before you get your order, and oh, by the way, we can't get in touch with our "trading partners" and tell you why it is taking so long. I have been happy with most of the items I get but after a couple of months of waiting, I tend to get frustrated.

Thumbnail of user dariusb11
1 review
0 helpful votes
January 9th, 2016
Verified purchase

Love surfing and shopping great deals. Only problem I have is when an item is not available in a particular size or color the customer should not be able to click on it to order because what happened to me wouldn't have happened. Thought I was getting comforter set for Christmas not knowing item was no longer available due to high demand.

Thumbnail of user jeannettea5
1 review
11 helpful votes
April 17th, 2018

I would like to return the items received? Have left two email messages to no avail. I am totally dissatisfied with the quality of all the items.

Thumbnail of user leslieb62
1 review
0 helpful votes
March 6th, 2016
Verified purchase

I have been buying a lot. I get great deals and low cost shipping.
Recently my last orders were 30 days late. I still have one order to come. I have used the tracking system before and it was spot on.The last of my (late orders) still hasn't arrived and tracking wont work.it says error all the time.
In the past everything was (to me) perfect.
I hope this may help some.

Thumbnail of user christyv2
1 review
0 helpful votes
April 5th, 2016
Verified purchase

I have made two multiple item orders. From my first order there still two items that have not been delivered yet. That is only reason why I have expressed neither satisfied or dissatisfied. Due to the fact that everything else has been delivered with no problems but there is still pending items from my first order that was purchased on March 8th.

Sitejabber for Business

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From the business

JClub is a new online shopping destination for anyone who loves getting an amazing deal but isn’t interested in tricks, gimmicks, or fees.

Our team works directly with suppliers to cut costs and ensure we’re offering some of the very best prices around on products across a wide variety of categories including apparel, beauty, electronics, home, shoes, handbags, luggage, watches, fragrance, designer and branded goods, and more.

Every item, every day ships on the house. Absolutely no hidden fees and no minimum purchases required.

If you run into a problem with your order or overall shopping experience, our friendly and professional U.S.-based customer service team will be there to try and make things right.

Company Representative

Thumbnail of user adamh87
Irving O.
Director Of Customer Service & Call Quality
Typically does not respond to reviews

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3.0
7,432 reviews
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