I placed an order for just over $15 on line and did not pick up the item. They told me the electronic prepayment would be refunded. I happened to check my statement and saw they refunded only $2.26. It took a phone call and six email exchanges before there was any resolution, and I am not particularly content with it. Although they accepted an electronic payment and made the partial refund electronically, they will refund the rest only with a check which I might receive in a month. Had I not checked my statement and taken the time to call and wait on hold while one of their staff looked into it and had the subsequent email exchanges, they would not have made the full refund. The inconvenience of a check, particularly when they otherwise made electronic transactions, is a reflection on customer service. They tried to keep my money and then made it difficult to get it back. Hot Topic is not worth the time and aggravation.