MyHeritage

The worse is the customer support. Why not have a tech via email? When you have a question you must call the support number listed. Then you sit on the phone for over an hour, They do have a prompt that says " leave us your number and we'; ll call you back in the order received" but did this 3 times without a call back. If you really want any support it's best you sit on the phone an hour ++++.
The next issue is there is really no merging. So because it's delete someone you keep getting these "smart matches" that are repetitious.
Now the plus. I do the way they search records from all sites. Their competitor will try to upgrade you for every thing

Thought it would be fun to see the results-----which are about as accurate as a fortune cookie or fortune cookie. My sister and I have both done DNA reviews and they are so different it is funny. No, one of us was not adopted. My Grandparents on my Father's side both came from Italy and that was my next to lowest percentage ---4% my sister's percentage 45%. Save your money and just assume your own heritage based on how you feel that day and you will be as close as this service.

This is a review of the MyHeritage support line. I had decided to call about a difference between "Discoveries" and "Smart Matches" (in the one, we can see the original tree of the matched user, but in the other, we can only accept additions to our tree 100%, or "reject"; of course, we would want a third choice perhaps called "Wait & See", to examine the tree first, then decide!) and got an informed and friendly confirmation of what I had seen, and some reasons behind the odd-seeming policy. Really, everything that one could want in a Support department!

I purchased the DNA kits for my wife and I. They were a fair value. However, searching their database was NOT productive at all and showed zero results for my father despite having specific, accurate search parameters. Using the same parameters on several free sites produced results I could verify as accurate. My little test focused mainly on census records. My father was a well known local business person and, briefly, elected to a public office. That should have resulted in public records as well as news articles.

My initial experience was that it took a very long time to receive an answer to a question if I received one at all. Lately, my questions have not only been answered promptly, but have been very helpful and thorough.
I am not happy with the manner in which subscriptions are renewed. There is no advance notice that it will be automatically renewed and no warning of what the cost will be. Customers should be given the option to cancel or change their subscription in advance.

I have been working with Myheritage for almost 2 years to create a family tree. This has led me to also use a DNA test to learn more about my ancestors and ancestry. The whole event has given me a lot of knowledge and was a wonderful pastime during the Corona pandemic. Several times I have enlisted the help of knowledgeable MyHeritage staff, which has helped me tremendously and I am very grateful to them. I can recommend everyone to embark on this adventure with MyHeritage it is an enrichment.

Jan Bouwmans

A little while back I had an issue that was to do with a third party used by MyHeritage, not specifically to them. I was a little grumpy when I made my views known, but it was handled brilliantly. So, many congrats and very well done to Johnny on the MyHeritage support team for handling it so well. He, and MyHeritage, demonstrated spectacularly good customer service in resolving the issue swiftly. They didn't get rattled, they dealt with it smartly. Their response was admirable, and I am very appreciative. Top marks, guys!

June 9 I ordered a premium subscription because I thought I could fix misinformation regarding my mothers family. They put her brother and sister as half siblings and it's just not so! Believe me I asked every member of the family! Also I did the DNA test and that was confusing. My mothers side came from Ireland and yet I have no Irish in me at all. My twin brother has 33 %! I want to cancel my subscription, delete my account and the tree. Denise M

You have to cut and paste everything yourself. I could do that from the web! Then they "automatically" renewed me for another year, claiming they sent an email that they claimed they could see I opened, and claiming there were instructions on such email with instructions on how to stop the automatic renewal. I had to yell and scream at the service rep, who called me 7 days later after I emailed saying NO, when they said they automatically renewed me. He tried to pull, well we will give you half back. I said no way. Full refund or I will tell my CC company not to pay. Finally they agreed. BEWARE!

Took money - $159.20 USD out of my account without authorisation. This is the second time they've taken money from my account.
Initially I took out a premium plus subscription for 12 months. After that period I did not intend on extending as I was very busy. They did not inform me that auto-renew was default. I thought this was cunning of them, nonetheless, I continued on for another 12 months. I learned how to go into settings and turn auto-renew OFF.
I received an email today saying your subscription has EXPIRED, and you can extend at any time to regain full access to your account. Several hours after this another email saying "Renewal Notice - we've extended your data subscription for 1 year. You were charged $159.20 (US).
I've emailed them requesting that they refund my money, I've also contacted my bank. I will be cancelling my credit card. Stay tuned as I will update you on MyHeritage's response (if any).

I can't say enough good things about MyHeritage, but most important is how thankful I am I chose them to begin with. Secondly, all people I have spoken with by phone, whether in Utah, Ireland or Israel, have been extremely helpful and friendly; and third--because my only income is Social Security, they reduced the charge for renewing my membership two years in a row! I love the format of the profiles and how matches are shared. I can't forget to add that I appreciate the internal mail and have gotten to know living relatives because of it!

I have been looking around to find a programme that was easy for all the family to operate, and feel comfortable with given their input to our family website. My Heritage has done just that, it has covered a good number of points, I would be even more happier if the record matches were not so expensive that would be the only criticism I have with it other than that I am extremely pleased so far. I hope it continues to amaze me with what it may find as the tree grows which it has done already. All in all a very good and reliable programme.