MyHeritage

After owning a software company for 20+ years, this site epitomizes the lack of importance placed on support. I was hung up on twice, then the rep continually spoke over and my ability to ask a question was hampered to the point I asked for supervisor. Then asked for support in America, has none. Having help to existing users is one of the best and worst things about any company. You can either make or break the future. I needed help. All I got was rudeness; so much so if I can find a substitute I will gladly do so!

I would be ashamed to say I created MyHeritage, I'm ashamed I was silly enough to sign up for the free trial without reading these reviews first.

My heritage is not user friendly, very hard to cancel your account without being charged.

I have disabilities but I navigate plenty of websites without a problem, such as this one! I've never felt so frustrated using a website as I did with MyHeritage... So I decided to cancel my account/free trial, which brought on an even bigger set of difficulties.

Dean, I have sent you a few emails now, off the account I used to register to MyHeritage. Please can you reply to me and confirm my request to cancel my account permanently, and also process a refund?

According to MyHeritage terms and conditions you offer a refund within 30 days, please can someone on your team treat this as a matter of urgency? I'd prefer not to go to the bank or trading standards.

Every time I call, I'm prompted to selected a number that best describe my needs but after making a selection the phone abruptly hangs up in my ear. Its nearly next to impossible to reach a sales agent on line phone and all the other numbers provided for this cite are disconnected. I think I'm better off with ancestry.com at least their agents answer and all their listed number are in working order.

The worse is the customer support. Why not have a tech via email? When you have a question you must call the support number listed. Then you sit on the phone for over an hour, They do have a prompt that says " leave us your number and we'; ll call you back in the order received" but did this 3 times without a call back. If you really want any support it's best you sit on the phone an hour ++++.
The next issue is there is really no merging. So because it's delete someone you keep getting these "smart matches" that are repetitious.
Now the plus. I do the way they search records from all sites. Their competitor will try to upgrade you for every thing

Thought it would be fun to see the results-----which are about as accurate as a fortune cookie or fortune cookie. My sister and I have both done DNA reviews and they are so different it is funny. No, one of us was not adopted. My Grandparents on my Father's side both came from Italy and that was my next to lowest percentage ---4% my sister's percentage 45%. Save your money and just assume your own heritage based on how you feel that day and you will be as close as this service.

This is a review of the MyHeritage support line. I had decided to call about a difference between "Discoveries" and "Smart Matches" (in the one, we can see the original tree of the matched user, but in the other, we can only accept additions to our tree 100%, or "reject"; of course, we would want a third choice perhaps called "Wait & See", to examine the tree first, then decide!) and got an informed and friendly confirmation of what I had seen, and some reasons behind the odd-seeming policy. Really, everything that one could want in a Support department!

I purchased the DNA kits for my wife and I. They were a fair value. However, searching their database was NOT productive at all and showed zero results for my father despite having specific, accurate search parameters. Using the same parameters on several free sites produced results I could verify as accurate. My little test focused mainly on census records. My father was a well known local business person and, briefly, elected to a public office. That should have resulted in public records as well as news articles.

My initial experience was that it took a very long time to receive an answer to a question if I received one at all. Lately, my questions have not only been answered promptly, but have been very helpful and thorough.
I am not happy with the manner in which subscriptions are renewed. There is no advance notice that it will be automatically renewed and no warning of what the cost will be. Customers should be given the option to cancel or change their subscription in advance.

I have been working with Myheritage for almost 2 years to create a family tree. This has led me to also use a DNA test to learn more about my ancestors and ancestry. The whole event has given me a lot of knowledge and was a wonderful pastime during the Corona pandemic. Several times I have enlisted the help of knowledgeable MyHeritage staff, which has helped me tremendously and I am very grateful to them. I can recommend everyone to embark on this adventure with MyHeritage it is an enrichment.

Jan Bouwmans

A little while back I had an issue that was to do with a third party used by MyHeritage, not specifically to them. I was a little grumpy when I made my views known, but it was handled brilliantly. So, many congrats and very well done to Johnny on the MyHeritage support team for handling it so well. He, and MyHeritage, demonstrated spectacularly good customer service in resolving the issue swiftly. They didn't get rattled, they dealt with it smartly. Their response was admirable, and I am very appreciative. Top marks, guys!

June 9 I ordered a premium subscription because I thought I could fix misinformation regarding my mothers family. They put her brother and sister as half siblings and it's just not so! Believe me I asked every member of the family! Also I did the DNA test and that was confusing. My mothers side came from Ireland and yet I have no Irish in me at all. My twin brother has 33 %! I want to cancel my subscription, delete my account and the tree. Denise M

You have to cut and paste everything yourself. I could do that from the web! Then they "automatically" renewed me for another year, claiming they sent an email that they claimed they could see I opened, and claiming there were instructions on such email with instructions on how to stop the automatic renewal. I had to yell and scream at the service rep, who called me 7 days later after I emailed saying NO, when they said they automatically renewed me. He tried to pull, well we will give you half back. I said no way. Full refund or I will tell my CC company not to pay. Finally they agreed. BEWARE!