I have been a satisfied customer of PayPal since 2004! Most of the time I was treated fairly, probably around 90% of the time their explanation was all right. Within the last year or so they have changed. My credit rating is above 800, and my credit limit with them was just under 8000. 00. I started noticing something amiss when I had accumulated around 4500. 00 in winning playing PayPal supported (or so indicated) was not showing even though the transaction said the money had been transferred. I called them and their answer was vague. That seemed to have started all this nonsense!
The next thing I noticed; I received a letter stating my PayPal account was suspended. When I started attempting to find out what was happening, then suddenly, I cannot contact anyone. You would immediately go into the "Que" with no possibility of talking to anyone! I began attempting to contact them with no luck and then started trying to find out through their online help desk. The one article I read stated that with account limitations-an explanation would or should be following by email!
After two weeks of this, I gave up stayed on hold for almost two hours trying to get an answer. I actually got a person to talk to me. It seems they do not allow a virtual private network. The VPN was recommended because I travel and was fearful my information over public networks could be compromised. As a matter of fact, the very reason I used a VPN was to protect my data and this seemed like the best solution.
Would not anyone think an email message would have been nice; just alert a user of over 15 years. But I guess this requires effort and just did not want to bother. All $ and nothing else. To get an explanation from them!
In September I asked PayPal to investigate a transaction with Paddle.com. It was system software that I could not get to install on my computer. It seems that if you take delivery of software it is considered as completion of the order regardless of whether it works or not. In this case, their techs could not get it to install either after 3 of their techs tried to get it installed. Finally, I told them I would prefer a refund. This PayPal was unlike the company I started with.
It seemed coincidental that after I called them about the funds that were not transferred, and then the resolution problem that they refused to adjust………. THEN and only then my account was placed under limitation! Now I cannot get anything at all from them. I do not know if the amount is the problem or the VPN; but this is the main reason people use a VPN!
This is not the PayPal I started using in 2004, Non-receptive, unhelpful, and oblivious to an individual user and their needs. Seems to ruin the comfort of having an ally on internet purchases.
At this point, I will not allow PayPal to handle any money for me in the future.