I assume this would be more appropriate to discuss the location (San Antonio) servicing my account. My insurance company has a contract with Safelite, in the future will request another company. Manager at this location has little if no people skills. Ordered and installed wrong windshield now for the third time and still do not have problem fixed. This started with the first installation which was the wrong windshield. Probably would have never known except rear view mirror started falling off. 1st phone call to this business told me I had to bring it in. Had to call my insurance company and they made them come out. Next rep replaced the rear view mirror and it lasted about 12 hours before it fell off. Waited now about two weeks and new rep came out. Young man was honest enough to show me the original was the wrong windshield. He left and called me back and they now had to order. Set an appointment for today May 25. Received call around 9:00 day of appt, and the same (wrong) windshield came in. Now they have to order one from the manufacturer. It will be another week now. I am attempting to decide if it is a comedy of errors or this is a ship without a head. Something is missing since they ordered the wrong windshield 3 times. Person doing the ordering called to tell me manufacturer had to order the windshield and she would set an appointment for Tuesday next in the afternoon. I asked if their appointment for the morning had waited as long as I had, and she was noncommittal. If this is good customer service then one does not go any further. This stinks and they are less than accommodating, and in my position deserve less business than they are getting. Maybe if enough people will use sitejabber and explain situations things would be different.