Thumbnail of user darryls22

Darryl S.

Contributor Level

Total Points
173

2 Reviews by Darryl

  • IQTestnow.org

1/25/19

I agreed to their test which cost a couple of dollars. When viewing my account statement I noticed they made 2 transactions - one unauthorised transaction for over $50 AUD ($39.90) USD. It seems they did they did the same thing to the other reviewer. They sent me their nice email apologising and requesting my details, saying they would process a refund as soon as they received my details. It has been 5 days and I've not heard further from them, despite sending further emails.
SCAM!

  • MyHeritage

10/10/17

Took money - $159.20 USD out of my account without authorisation. This is the second time they've taken money from my account.
Initially I took out a premium plus subscription for 12 months. After that period I did not intend on extending as I was very busy. They did not inform me that auto-renew was default. I thought this was cunning of them, nonetheless, I continued on for another 12 months. I learned how to go into settings and turn auto-renew OFF.
I received an email today saying your subscription has EXPIRED, and you can extend at any time to regain full access to your account. Several hours after this another email saying "Renewal Notice - we've extended your data subscription for 1 year. You were charged $159.20 (US).
I've emailed them requesting that they refund my money, I've also contacted my bank. I will be cancelling my credit card. Stay tuned as I will update you on MyHeritage's response (if any).

Thumbnail of user deanp12
MyHeritage S. – MyHeritage Rep

Hi Darryl,

I regret to find you were unaware of your annual membership charge and I will do all I can to help you receive a refund.

MyHeritage informs all members of the annual charge and its price on the automatic email that is sent out after you enroll in the membership and before every renewal.

Indeed, any member can view the status and/or unsubscribe from any membership's annual fee by logging in, clicking on the site manager's name in the right upper corner of the family site page, and selecting ‘My Purchases’.

I understand you mentioned you have done this, so I would really like to investigate why you were charged by all means.

Your refund is guaranteed because our terms and conditions clearly read that "If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription".

In order to issue you a refund, I'm going to need to find your account. Please e-mail me directly from your registered e-mail address at rafael.vipsupport@myheritage.com so I may help you with this as soon as possible.

You are already my first priority today and I will be looking for your e-mail.

Sincerely yours

Rafael

MyHeritage

Darryl Has Earned 3 Votes

Darryl S.'s review of MyHeritage earned 2 Very Helpful votes

Darryl S.'s review of IQTestnow.org earned a Very Helpful vote

Darryl hasn’t received any thanks yous.

Darryl doesn’t have any fans yet.

Darryl isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jenniferf399
7/7/19

This website is deceptive. You take the test and then at the end they require you to pay $29,...

Thumbnail of user arshadc2
5/21/19

Do not use this site. They charged but never even delivered the test results. There's no email or...