MyHeritage

Because of an error that I made, I did not receive any results from MyHeritage. I contacted them and got a reply and the problem solved immediately. Even though this was cause my my fault, and I was less than nice in my email to them, they were gracious and professional. Problems was solved by one of the nicest customer services persons I've have ever worked with. I gauge every purchase on customer service so MyHeritage would get 6 stars, if I could.
Outstanding job MyHeritage. Keep up the good work

I discovered MyHeritage and signed up for a two week trial. I mistakenly remembered this as a 4 week trial and so found myself billed for a year at a particular time of not intending that, and more importantly in a financial situation where I could not afford the fee. I relayed this to MyHeritage Support who immediately were decent enough to reverse the charge. I was very impressed because it leaves one with a good feeling about a service which t I feel at another time, I will subscribe to. When you start doing family tree work its good to know the Services you can rely on, and MyHeritage is one of those. Mary B

I was pleased to see my overall results. However, with every tease of 'new results' or even in order to see my original ones, I can get no access. I am not able to get link to change password (won't accept original one) to function. Cannot get humans on phone. Have tried repeatedly over several weeks. If a human would simply contact me, perhaps we could clear this up. As it stands, however, after initial enthusiasm, I am very, very disappointed.

I initially started w/ a $99 plan over five years ago. In January I was billed $299 for their most expensive plan. Going into my account, there is no way to reduce your plan or select a new plan. They automatically renew you into their highest plan w/o any discussion or notice. This is one of the worst tactics on how to make more profit. I am disputing my claim and hope to change services. Buyer beware... you will be taken advantage of in your billing.

My Heritage Family Tree Builder has provided a means for me to ‘grow' my family tree over the last 6 years in a way I could never have imagined possible. The facility offered for searching and smart matching with other members is outstanding and very user friendly so it is an amazing way of sharing information. The data base also continues to increase on a regular basis as more records become available. On the few occasions that I have had a problem, usually of my own making, the support team have responded within 24 hours with an answer to help me out and I have freely encouraged friends and family to join as well.

I was searching for a long time a good way to create a Family tree... I just started to write down notes on paper... when I try out searching on the web. After trying 2 or 3 websites (that not satisfied me since the first 10 minutes I used), I found out MyHeritage!
This was really well made, easy to use, and I liked a lot the graphic design! I liked that I could have control of everything by moving with the mouse or zoom in or zoom out over each person added etc.
Also, great support center, they try everything to help you if you can't understand something!
I'm very happy and totally satisfied! Thanks!

MyHeritage is a great way to work as a genealogist on your family tree. It offers very efficient tools like access to many databases for your research, although a word of caution is appropriate here: do not fall into the trap of growing your tree with incredible speed, adding SmartMatches blindly or too lightly and always check the data at least against one other (primary) source. You might have to spend many hours of repairing profiles and/or connections. So just work on your tree as conscientiously as possible.
Anyway, MyHeritage is a fantastic tool which will keep you busy (or "hooked") every day for some minutes or even hours, once "infected".
A very important asset to working with MyHeritage is the Family Tree Builder (FTB), which one uses offline on the pc. As it synchronizes your genealogical data with your web tree on MyHeritage it is a great way of keeping your valuable data safe. And, FTB offers a great functionality to research data for a specific profile in great detail. Also, the export/import option (GEDCOM), both for your family website and FTB is quite helpful.
After some time and becoming more and more familiar with all the powerful options and the full functionality, MyHeritage and FTB have become essential and indispensable to me.

I have been using My Family Heritage for some years now and after some teething issues at the beginning, now find the program quite user friendly. If I had any concerns it would be about the charges and levels of membership. I would like to see maybe another level below Premier Plus as I have just about finished my direct family tree but still like to be able to use some of the "smart tools".
The support staff go beyond what is normally expected and receive. They have answered all of my concerns within 24 hrs and always with a "user friendly" solution, thanks.

I subscribed to My Heritage at a special price of $75 for the "Complete" subscription in February 2020. There were certain features of this site that I did like but others that were not useful to me, given the point of my genealogy research. I recently received an email notification that my subscription would automatically renew at a price of $299. There is nowhere on their site, that I can find, that shows the various subscription levels and their costs. There is nowhere on their site where I can view or change my method of payment, or to remove the automatic renewal feature. I tried to contact customer support at the number provided on their site but gave up after being placed on hold for over 30 minutes. My only alternative is to cancel my subscription, which they do allow for online, just before they plan to renew my subscription.