MyHeritage

I also signed up for free 14 day trial. Went on it 17 times 4 of those times trying to figure out how to cancel. Called help line on hold for 1/2 our with recording telling me I was next in line. When representative came on line she rude and condescending. This is the worst experience I have had with an Ancestry sight. The would only give me half my money back even though I told them I would not be using there sight again and was deleting my account which I did.

I saw today on other reviews that this should have been sent as a parcel. I don't know what happened to the kit I submitted weeks ago. It is not listed as received on their website and it has not been returned. MyHeritage should have noted how to return this sample if stamps were not satisfactory. Will file complaint with the Attorney General's office after the holidays if nothing changes. Called their phone number. They must have only one person working because they were out to lunch according to the message. What business doesn't stagger the employees breaks so that someone is available during work hours unless it is a place with one employee. Left a message and received an email to check tracking on their website, so obviously it was a computer generated response as it did not address my questions.

I've read a lot of the reviews and they run very good to poor. I am satisfied, more than satisfied. I did have a small problem probably created by me but getting them on the line was quick and got me an easy fix. Service level is very satisfying. Now as far as the tree builder site, I am getting more connections than with other sites I've tried, also did the DNA test. Very interesting results. Family Trees cost some money to gather, think if you had to hire a Researcher. I understand a free period but why would you think it won't cost something in the long run? " You get what you pay for"

It's crazy when you first discover your DNA profile. I was so excited to confirm ethnicity I was aware of and to then discover the new ones! Now I have new DNA cousins all over the world! My Heritage is easy to understand once you your head comes down from the clouds. I have found the staff are friendly and helpful should you need support. I have since ordered two more kits for Christmas presents.

My husband and I wanted to order two kits and as we were simply filling out the required fields for payment and delivery (without creating any accounts or submitting any information yet, just typing words in the provided fields) we received a call from an Unknown number with a man introducing himself as an employee of MyHeritage and trying to push various deals and subscriptions to us. As we were only interested in the kit and wanted to pay not by credit card but through PayPal, the man insisted we provide him information on the telephone as apparently the website has issues processing online payments.
How stupid do these people think we are? This will go to authorities as we have recorded the call, thankfully.

This service is much cheaper than Ancestry.com and I find it much more functional as a tool for collaboration with other distant relatives. The 'smart match' function is a great efficiency once you get the hang of it, allowing you to share labor with others and quickly go back hundreds of years. While the software is still in beta form in many ways, the staff is very helpful in working out the kinks. It's a win-win because they help us use the software while we help improve the product. When I hit a bug, a staffer spent 45 minutes with me and we were able to overcome it. Other than that one bug, everything has been smooth sailing, and the cloud and local backups make my data safe.

I cannot praise the staff at My Heritage highly enough. Nothing is too much trouble for them.
I have had my DNA results and they are quite fascinating if a little surprising.
Through family contacts a completely new line of family from Ireland has been uncovered, and my late mother's unknown father turned up, as well as sisters and a brother she never knew she had.
On my father's side two of his brothers who were traumatised during work war one are recorded of whom I knew nothing.
A fascinating site well worth joining.

I gave it one star because the kit had a nice design. THAT'S ALL! I was sucked into it because they are a tiny bit cheaper than ancestry but my son used ancestry and got results, which, based on our knowledge of our family history, are spot on! One of the swabs you use to give them a sample of the cells in your mouth broke. I emailed them on their "Contact Us" site several weeks ago and have heard nothing. I've tried to call during the hours they say they're available but no one answers and there is no way to leave a message. Stay away!

Customer representative was very helpful with getting my husband kit off my profile and on to his. I think the monthly or yearly prices should be lowered considering you have to buy the kits. Especially if you got more than one like I did. I sent my kits in weeks ago and it just said they arrived. I paid for 1-3 day arrival via usps. I don't believe that it took that long for it to arrive in Utah. We will see what the rest is like later than soon. I'm sure.

Was gifted money to buy dna kit for my Xmas at the discounted price of £58. It's now cost me £212. I'm a single parent, mature student. I needed that money desperately to get a food shop, to see myself and my son through Xmas. 3 separate amounts taken. Had to email last week to see if they even had the kit back at the lab, as heard nothing from November, they said they do now have it, it will take a further 3-5 weeks now. No email to say free trial ending, just one to say it's ended. Tried to cancel straight away, but it says subscription has been stopped and will now end 2020, so they took £112.80. There's a further amount that's been taken for £41.55, which I don't know what that is. A £58 gift has now ruined myself and my sons Xmas, leaving us with nothing. I'm so angry, but absolutely devastated, as I don't know what we're going to do now

The results are basically useless. No one has trees built, and the research functions are convoluted and difficult to incorporate into your own tree. I paid extra to upgrade my membership because I was told there were so many more matches, but not visible until I upgraded, only to find that what I could see on the basic version was about all there was. I have spent money on three DNA tests (my kids and me) plus a year's full membership. And I've already gotten all the use out of the results that are possible. The excitement I felt has been completely replaced by complete disappointment and the sense that I have been ripped off on purpose.