MyHeritage

Best site for ease of use, organization, and presentation. 99% of what I did required no help; but when I did need assistance a smiling knowledgeable staff person was there to provide information.
With this site I was able to reconnect with family in Europe that World Wars and the subsequent Iron Curtain had prevented for multiple decades. So, wonderful was my experience it prompted the best attended Family Reunion we ever had with attendees from both sides of the Atlantic. So successful was my research it cleared confusion of how branches were connected. It gave true reason why we held each other so dear. Our family was even published in a US national newspaper for our European heritage.

Useless scam. Doesn't really work at all. Very expensive and they charge 179,50€ a year from your Paypal account without notice, and it's impossible to get someone to answer your emails. Seems that their only goal is to cheat elderly people.

MyHeritage is an excellent heritage preservation application. This user-friendly tool that helps you record and manage all the knowledge you have about your family history. You can store, present and access different types of media for hundreds of family members. The application presents the family ties in a very clear, useful format (which you can customize to meet your specific needs).
It also constantly offers exciting discoveries about existing family members and potential relations in other family trees - helping you fill in the blanks.

I would also like to point out the excellent service I received from customer support, troubleshooting some tricky technical issue. Melissa A went out of her way to find creative solutions and her professional, kind service made a huge difference.

Almost useless search engine - you have to do the searching yourself.
Will let subscription run out, will probably have to change credit card so they will not be able to charge me again in I year.
Rip Off.
Deleted the account, feel better already. $180- lesson.
Add: Check the answer from MyHeritage - Looks like you never get rid of them and have to keep paying even though they are aware that you have deleted the account and do not wish to keep paying for a closed account.

My personal opinion is that: My Heritage should be looked at by relevant authorities and be forced to clean up their act and (if proven) be prevented from stealing from people who are no longer receiving a service / product.

I have subscribed to MyHeritage for a couple of years and have tried a few of the others too. I find that Myheritage is a great source of family history data; their Smart matches works well and provides access to other trees with matching info. I am not keen on the automatic subscription renewal that so many sites include as the default option when signing up. However I sent an email to the My heritage support team requesting an update to my profile that I could not do via the web site, and requested removal from the automatic renewal system. I received a prompt response from Judit and she organised everything that I requested. My experience with MyHeritage has been a very positive one.

Huge mistake signing up for the "free trial" my card was charged for a full year subscription. Tried multiple days to call there support line, which went straight to a recorded message saying they were closed despite the fact that it was within the hours they claim to be open on their own website. When I finally was able to get someone on the line, after being on hold for half and hour, they still refused to refund the amount charged, spitting out all the standard lines about what a wonderful service they are providing and flat out refusing to transfer to anyone with more authority.

It was definitely worth the experience. Having my DNA tested revealed ethnicities that I never knew I had. Part of my dads side family always took pride in being Italian, little to find out our direct ancestors just lived in Italy- they were actually Greek! As well as I had no idea my mothers side had Finnish and Nigerian! And now that my family members have started their testing we are linking our family origins. Its been a wonderfully eye opening experience and has encouraged me to dig deeper into my family history.

Be very careful with this company. The MyHeritage website is not that bad but once you want to stop your subscription it is very hard. They respond with an email but next year they just take money from your credit-card and keep your subscription. I have a bunch of emails where I confirmed that I really want to stop my subscription but again they took 189.01 euro. Be warned, do NEVER take a subscription at MyHeritage, they are scammers.

Having several Family Trees on the go, I needed clarification of subscriptions. A lady called Eve was very helpful, very pleasant and supplied all the information I required.
My only complaint (and it is NOT against Eve!) is the length of time I waited on the 'phone - even though a disembodied voice told me more than 25 times that I was "first in the queue" and would be answered by the next available operator. I also agree with other commentators that the "whistling muzak" is so annoying!
However, at the end of the day, I got the information requested and I'll just try not to call for help or support too often!

This was a first time for my husband and me and we were confused by the results, since they contradicted our assumptions. At first it was hard to get through to them, but eventually they had an expert phone us at a prearranged convenient time. He did an excellent job of explaining their model and our results. The beauty of this process is learning about that deep background, beyond the grandparent stories. What seemed contradictory now makes perfect sense. You must keep an open mind! We totally recommend MyHeritage.