MyHeritage

I had been charged twice for two different plans in less than a week. Instead of what ancestry does and only charges you the difference between your current and upgraded plans. Im very disappointed in this site. They had so much promise and now I cant get any records added after paying over $100.

An issue with pictures & MyHeritage Family Tree Builder has now been pending for 6 months without any resolution. A lot of work (testing e. T. c.) has been done from our side and results have promptly been mailed back to MyHeritage. Each time their response only came after prompting them by phone. This is not satisfactory as it keeps us from working with Family Tree Builder because of the risk of corrupting the data.

Soon after subscribing to MyHeritage my daughter had problems with her password which was promptly attended to. This solution led to the discovery that there were two family sites(our fault) and MyHeritage was again very helpful in helping us out. Excellent service right through.

I have called several times for information and/or help. While the first two calls both had a very long wait time, when I spoke with representatives, the issues were resolved quickly and one call resulted in learning how to use the website more effectively to find information about family.

In downloading Version 8 I lost all my data. That would have been a disaster! I contacted MyHeritage support and without any fuss they were able to retrieve this for me within about one week. Whenever I've had a question over the last 6 years or so their team have been very quick to respond and provide the information I needed.

I ordered 4 kits for my family. 2 kits arrived w/out the plastic bio-hazard bags to send our samples back in. I've been trying for 5 days now to contact someone via phone w/out luck, and they provide no email address. I'll be contacting the Better Business Bureau.

I've received excellent customer support for my two issues. I've found out some info (including my grandfather's death date) that I don't think I would have learned otherwise. I was scared to sign up for an 'ancestry' site because of bad stories I've heard... but I've had a very positive experience with MyHeritage. (And I just love those Irish accents on the support calls).:-)

I recently discovered my account was in my name but used my wife's email address, making it harder to monitor on our desktop PC. This was resolved quickly and efficiently by one of your customer service advisers.

Activation code for testing kit did not work. Called company and was told (after long hold time) someone would get back to me in two days. No one did. When I finally checked site about a week later I found it had been activated. Mailed testing kit back two weeks ago and no indication they have received it. I'm sure I'll be dead before any results are mailed back. Regret I ever started dealing with this company.

Great support and customer service! The representative took the time to explain resources available utilizing various tabs. Her patience and interest in my needs made me feel as though I can get the desired results from MyHeritage.

After at least an hour of frustration bordering on anger, I finally was put in contact with the very capable Pauline g. Of the support team. She was able to help me get my problem completely resolved.

If you can't find an answer to your question on their FAQ page and you call the customer service line - be prepared. Hold time for my morning call was almost one hour. The customer assistant Mark was very helpful and answered my inquiry - so he deserves 5 stars. But that long of a wait is just unacceptable!

I've paid for full subscription, but am unable to access any info on my family as they are foreign, and was told that each country does not release info. So I said if I had known this I would not have got full membership. No point in it.

Like many others here, signed for a trial. Was charged for A YEAR (very small letters warn from that) and when asked to cancel since they have 30 days cancellation guarantee they refused. Horrible thieves. Stay Away.

They tried to help me really quick. Thanks for the comprehension and kindness. Problem solved fast. Although I continue thinking that the service rate is expensive and that we should receive 1 week advance advise about billing date, not only on the day.

I've just started building my family tree on Myheritage - the user interface is very easy. I had an issue arise and it was quickly corrected for me and answered via email. Very prompt and thorough!

Myheritage does have a lot of expensive subscriptions though - that's the only negative I've found so far.