Ron C.’s Reviews of MyHeritage & more

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Genealogy

12/8/20

Almost useless search engine - you have to do the searching yourself.
Will let subscription run out, will probably have to change credit card so they will not be able to charge me again in I year.
Rip Off.
Deleted the account, feel better already. $180- lesson.
Add: Check the answer from MyHeritage - Looks like you never get rid of them and have to keep paying even though they are aware that you have deleted the account and do not wish to keep paying for a closed account.

My personal opinion is that: My Heritage should be looked at by relevant authorities and be forced to clean up their act and (if proven) be prevented from stealing from people who are no longer receiving a service / product.

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MyHeritage S. – MyHeritage Rep Over a year old

Dear Ron,

I am sorry to hear that you feel that way. The search feature offers customers the ability to search according to what information that currently have to be able to find more information. If the information that you are looking for is not currently there, it could be added in time as we are rapidly expanding the data sets and plan to grow SuperSearch over time to become the largest international collection of historical documents available online. Around 200 million additional records added on average every month.

Please be advised that deleting your account would not stop the annual recurring charge, that would have had to have been stopped before deleting the account. Should you get charged, you are welcome to contact support via support@myheritage.com for assistance.

Kind regards,
Barry, MyHeritage Team