MyHeritage

Here I go again with praise for My Heritage support team.
I had a problem with the synchronization of my family tree with the online site. First I wrote them, then discovered they have a toll free telephone number with 24/7 service, so of course I called. Between Connor & Jonathan we quickly had the problem solved. They emailed me instruction to follow, which I did & was up & running as it should in no time flat.
Needless to say I was very pleased with the service provided by two knowledgeable & courteous young men.

Like other reviewers, I emailed to cancel the free trial, but received no response and was charged the full one year cost anyway. Called to complain and was called a liar by the woman on the phone. " No way to cancel now, she said... why didn't you call earlier?" Because you provided contact online,... though apparently no one responds to that! If you want a good family tree site, try ancestry.com. They're reputable. These clowns are crooks.

I did not experience any problem from initially purchasing a kit for testing, to the emailing of my DNA test results. The process is efficient and transparent and one can check progress on the website during the event.

I have also telephoned with an enquiry on two occasions during the process and both times received polite and helpful info that fully answered my questions. The latest contact was with Gerard O'Brien and he resolved my enquiry effectively.

No complaints of any kind here- only praise.

Myheritage is a big class. The easy public search allows the worldwide search in more than 100 million profiles and can be differentiated after living or already died persons as well as after natal name or surname. This main entrance for the production of own family family tree offers the easy possibility, in the family trees of other members look for a name. For a long time past and astonishing is indicated thus. With the constant extensions of the program circumference, come up for every user unexpected possibilities to perfect his data continuance constantly. From my long-standing use of Myheritage I can recommend this program to all without limitation because it is relatively easy very extensively and many-sided, however, in the service.

They blocked me without warning. I understand that it should be due to my VPN, but on the other hand, I've been running on a VPN for many years, and this has never happened before. And I refuse to explore myself on the internet just for their sake - it is their duty to keep up with the times...

But the worst thing is, they do nothing to help me with this. They don't answer emails even though they say they will, etc. etc.

And every page or link that refers to contact or a phone number just leads to a knowledge base. This is ridiculous - Their support is so BAD.

Kindly,
//one of your (former?) best client

NOTE: the date of the start of the problem is earlier, this screenshot is a later retry to log in.

I decided instead of trying to argue with computer prompts and hash tags, I wanted to talk to a person, a live flesh and blood oxygen breathing one!
Hooray! I found one! Alon of the MyHeritage Support team came on the line after only a 15 min delay and sorted out my problem in easy steps, guiding me in the most accommodating and simplistic way to retrieve the lost ged.com file! Words can never express my gratitude to the team. Especially Alon. Thanks a million. James Anderson, East London, South Africa.

I Have been trying to contact My Heritage with absolutely no luck they lure you in with a 2 week free trial and say they will contact to let you know when the trial ends. I have tried ringing but the automated service continuously hangs up on me. I'm not able to get into the website at all! My account number is bogus because it doesn't recognize it and sends me back to sign up. Great experience for $125.00 Amazing how fast it took you to take my money.

Be extremely careful if you purchase an extended plan. They are ALWAYS automatic renewal. Mine went from $87. To $299. Because I apparently did not read small print. Have no idea how I missed it, as that is something I always do. Nor do they tell you that renewal rates will be 4 times higher.

It can happen that an update of a program crashes. This was the case some months ago with my personal computer. The consequences was that I was not able to load my Family Tree Builder program. By given the Support Team the best background information I could find, they could present me a solution how to overcome the problem in a very short time. Following the steps and than testing it, the result was great it worked perfect and it still does up to now, no problems. The company has top engineers at her disposal. They helped me perfect.

Telephone customer service was great. No complaints.

Afterwards, we ordered two kits online each costing $12. Shipping, total of $24 to send both kits to us. They arrived in one envelope weighing less than 1 kilo. Therefore they paid less than $5 to ship to us and we have to pay return postage with the vials. For the exorbitant charge of $24, My Heritage should include return shipping which is basically in an envelope costing about $1.13 postage. We assume their small flat box, vials, swabs, instructions costs are included in the purchase price. $5-6 shipping charge including return is enough for each DNA test.

I had MyHeritage a few years back. Then I went to Ancestry. I still have ancestry and love it. But decided to add MyHeritage. Maybe find information not on Ancestry. MyHeritage is a scam. Nothing is included in membership. They charge extra for everything. The only thing included is the tree you download yourself. I tried to cancel immediately. But was refused. I have not been back since I signed up. Do not use this site.

I have try the trial period offer on myheritage.com, there are a lot of useful feature and so many opportunity to make and have a prompt family tree, unfortunately I have no time to use the pro version features therefore it is not worth for me at full price so I cancelled the trial. But due some kind of bug in the machine, the full price of the pro package charged on my paypal account on the last day of the trial. It can be since only those cannot miss who are not work. So I contacted with myheritage support on Messenger. I asked to refund and explain what was happened, they ask me to provide paypal recipe, then immediately help my problem. So The whole process did not take more time than write this review.
I experienced very very prompt and helpful support, so I can recommend to everybody a try, I'm sure the help desk can find a solution for any problem within seconds. I wish this kind of customer support for every service provider.
Thank You

I found the My Heritage software the best for onscreen interaction and without a trial period to worry about. Their support service has been for me outstanding. Both very responsive and solution orientated. Of course they are keen to retain your custom but as a retired person I welcome their reduced subscription offer for a long term commitment.

I have sent them several emails regarding the money I wasted into the company since November 2016, but not once have they contacted me back. Why do they include their "contact info" on their website if they have no intention whatsoever to even reply to customers who have paid over 80 euros (or in my case, 100 euros, equal to approximately 106 dollars) for their services? I am saying this literally; this is the worst company I've ever had to deal with in my entire life. Do not waste any of your money to their products, you will give your money away to unprofessional people who are motivated to take your money yet completely unmotivated to give you what they promised to give in return. I am considering suing this company. Wasted my money completely.

The ethnicity estimates seem to be poor and at least partially wrong. "English" as ethnicity seems to be very important (compared to other European regions), maybe because a lot of customers are from English speaking countries? For me as an Austrian with many, many generations in Central Europe is "English" the strongest result - obvious nonsense! Sorry to say.

Website needs to be improved with more comprehensive Q&A. I want to know how long can I keep the specimens sample before mailing it to the lab. The reason is that I am traveling overseas with 2 kits to collect DNA samples from relatives and will not be back to the US for another 3 weeks. Can the samples be collected any time or should they be taken right before my return? Also, I see there are offices in many countries, including Denmark. So if I bought a kit in the US, could I mail the kit to the Office in Denmark for processing? There should be an easier way to interact with customer service than solely by phone. Also, I registered my first kit and got some weird announcement about my parents divorce and remarriage which was very confusing. What are they trying to sell me?