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MyHeritageReviews 5,562

4.2

From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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A Valuable Service
July 1, 2025

As to my ancestry, MyHeritage provided new and valuable information as to my ancestors and current family connections.

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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Service is one of the best I tried from
July 1, 2025

Hello, MyHeritage seems like the most advanced genealogy research online service we have for today. It helped me a lot to start with building a tree and find some more people who has common far relatives with me. But in time very often user gets in stuck when it is very hard to progress (even using search mechanisms, DNA etc), and after this the service seems a bit expensive for slow-year-to-year progress (if there is). But still, hard to suggest what to improve, since first of all it is about archive availability (they have not reach archive data for post-USSR countries) and not all archives are available for digitalisation, and first of all it is about number of users in countries you are interested in... low number of users who care about their family tree or less accurate data - harder to build it. Good luck!

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
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I like it!
July 1, 2025

I like my heritage and the info about my elders and actual family members. It is so fundamental to know whom to honor in present and past. Thank you!

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Very professional and friendly to use
July 1, 2025

I just need more time to fix the problems found but really, I found a large and interesting family. Just data from Australia is missing for a part of my husband's family

Date of experience: July 1, 2025
Finland
1 review
0 helpful votes
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Very satisfied
July 1, 2025

Almost everything works well and research is a really useful tool when searching for relatives. H is the best thing. Everything works quite well. I'm very satisfied with MyHeritage.

Date of experience: July 1, 2025
Switzerland
1 review
0 helpful votes
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Décevant
July 1, 2025

Abonnement hors de prix pour les prestations proposées. Pas de nouveauté

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Searches & edits
July 1, 2025

Searches, especially newspapers don' t allow for setting search parameters easily or completely. Editing the tree is not easy or intuitive. Many good features and improving these would make working on My Heritage much better.

Date of experience: July 1, 2025
Romania
1 review
0 helpful votes
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Anual subscription is high, but whatever subscription you opt, there is always one higher for higher amount...
Otherwise the employes are really nice and helpfull.
The family tree is the best I have seen so far.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Tell all
July 1, 2025

I have family coming out of every branch of my tree now be for just one or two

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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Easy to understand
July 1, 2025

Very good. Very interesting. Eady to administer. I only have too little time.

Date of experience: July 1, 2025
Ireland
1 review
0 helpful votes
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Not happpy
July 1, 2025

I HAVE HERITAGE ON 3 DEVICES, ALL DIFFERENT! I CAN'T UPDATE ON MAIN DEVICE I.IE LAPTOP. SEARCHING FOR PERSON OR DNA MATCHES, YOU Have to wade through hundreds/ thousands entries.
Some descriptions of relationships are a joke

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
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Family ancestors!
July 1, 2025

I am in general satisfied because a lot of ancestors have been found. But I have to to tell is that many times I received a lo of mails with the same members over an over again. And this is too much because receiving almost every week a male regarding the same members is not all right.

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Gute Ahnenforschung
July 1, 2025

Habe etliche neue Ahnen gefunden, ich bin mit diesem Ahnenprogamm sehr zufrieden.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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I am not active but I get to many e-mails
July 1, 2025

I am not active but I get to many e-mails
I need a few that supports me in my specific situation. I do not like to be bombarded most everyday

Date of experience: July 1, 2025
Ohio
1 review
0 helpful votes
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Love everything about it!
July 1, 2025

I really love the photo tools and newspapers! The subscription is affordable.

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Bonne documentation.
July 1, 2025

Je me suis inscrite un peu par curiosité. Je savais que j'avais des ancêtres allemands mais peu de renseignements. Je me suis prise au jeu et finalement j'ai retrouvé de la famille jusqu'au 15 e siècle. Je suis très contente.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Very Profesional
July 1, 2025

I am partially blind so when i use the computer it takes me a long time. However Fabian apart from the help he gave me did not try and rush ne at all
Very good servic e

Date of experience: June 25, 2025
Czechia
1 review
0 helpful votes
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Ancestor review
July 1, 2025

Very intuitive search having plenty opportunities and interaction with other apps. Easy to use and nice frontend for users.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Excellent
July 1, 2025

Good so far but I need more time to evaluate as there is too much for a senile brain, need to talk and get advice from my grandchildren

Date of experience: July 1, 2025
Netherlands
1 review
0 helpful votes
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Very content!
July 1, 2025

I can find so many connections! I am so happy with my membership.

Date of experience: July 1, 2025