MyHeritageReviews 5,914

Ayant essayé plusieurs sites de généalogie, voilà au moins 5 ans que je suis avec My Heritage! Pour la première fois, j'ai fait une erreur qui m'a fait perdre une lignée complète, ce qui représente plusieurs jours de dur labeur. Mais, grâce à l'aide obtenu d'Alexandra par courriel, j'ai pu récupérer facilement à 95% cette lignée perdue! J'ai toujours aimé le site de My Heritage pour son côté convivial, "friendly user", car c'est important pour les personnes moins habiles sur un ordi et il y en a plusieurs dans ma famille, mais qui peuvent quand même profité du travail que je fais pour mieux connaître notre famille. Bravo à toute l'équipe!

I've been using MyHeritage for over two years. It is a fully functional and easy to navigate geanealogy and family tree website. The free access to MyHeritage limits the number of people documented in the tree to 250 people. There is also a limit to the amount of photo storage space you consume. With nearly 200 photos of people and documents I am using only 5% of the allowed space so this is less of an issue.

The website doesn't spam the members. You will get only occasional emails from MyHeritage with updates that have been made to your tree by you or other family members. You'll get notifications of upcoming birthdays and anniversaries which you can control. MyHeritage sends newsletters about new features and genealogy seminars from time to time. I'd say communication from MyHeritage to the users is "just right".

Navigation around the website is easy and intuitive. A lot of functions of the website seem to be well constructed by the developers as they appear and function just like you would have hoped they would.

If you stick with the free subscription you will need to use other sources for research into other databases. The Website will alert you that other documents have been found but only give you a tease of the contents. Premium membership is needed to view them. I just use other sources to view them.

MyHeritage also compares your family tree records with other users trees. When the same people are found in other trees the site notifies you and it allows you to copy some data from the other tree into yours. Contact with the Site Manager of the other family tree is restricted to Premium members.

All of my experiences with their service people have been terrific. My issues got responses by email in reasonable response time. I think support came from overseas in at least one or two instances.

People need and should understand when they sign up to this database. They provide a great service to those who are researching their family tree. If you find an error on your family tree, there's a way for you to edit. It's not the responsibility of any of the website. When I had a question, I was given an immediate response. I have the emails to support this. It was not a computer generated response. It was from a real person who responded at a time when everyone was probably asleep. I find them to be hard working, diligent company that provides a great service and support.

I have used my Heritage for many years, starting from scratch to find my family, and have now completed my research with over 5000 people on my tree.
Initially, it took a bit of getting used to and I often emailed MH support for answers to things that I`m sure were somewhere in the Help Manual, but staff always responded with courtesy.
My Heritage is extremely comprehensive, and in my opinion it pays to subscribe to the Research Data as well as taking out the Premium Membership if you are a serious researcher, which enables research to carry on in the background 24/7, thus saving going to individual websites and searching for the information you require.

I don`t consider it cheap, particularly if you live in a country that has bad exchange rates, BUT I do consider it good value
Most of us hate reading instructions, but spending time reading the manual every time you do something (until familiar with all aspects) will really pay off.

I have been using My Family Heritage for some years now and after some teething issues at the beginning, now find the program quite user friendly. If I had any concerns it would be about the charges and levels of membership. I would like to see maybe another level below Premier Plus as I have just about finished my direct family tree but still like to be able to use some of the "smart tools".
The support staff go beyond what is normally expected and receive. They have answered all of my concerns within 24 hrs and always with a "user friendly" solution, thanks.

Ich benutze "myheritage" schon seit Längerem. Die Seiten sind sehr gut aufgegliedert und einfach zu bedienen. Auch der Stammbaum ist leicht zu erstellen (eigentlich schon selbsterklärend) und durch den möglichen Kontakt zu anderen Mitgliedern hat man die Möglichkeit Familienmitglieder zu finden. Eine sehr gute Alternative zu: 1.: Stammbäumen auf Papier (hier fehlt irgendwann schlicht der Platz) und 2.: kostenintensiven Urkunden der jew. Stadtarchive.

I think MyHeritage is misleading. It says it's free but then only allows you to add 200 names before you have to pay them money. If I had known they were going to charge to use what they had advertised as a free website I would not have wasted my time adding ancestors. I was not warned about what it would cost until I had added 188 names. This was a lot of work on my part as I had added not only information but photos as well. They need to state up front what they are charging to use their site.

I have been using this site for over 10 years and extremely pleased with it. I have taken one side of my family back to the 800's and one side of my wife's family back to the 300's. The tools they have are terrific. They will send e-mails with possible ancestors in other family trees and you have the opportunity to check out the accuracy before expanding your tree. On my wife's side we were able to make contact with a six times removed cousin who lives in Germany, while we live in the U.S. Her great uncle was the one that moved to the U.S. With the information we have received we were able to go to Ellis Island and find the card where the family came through on there way to Colorado. An excellent site that I would recommend for anyone wanting to learn their ancestry.

I've used My Heritage for a few years now and considered myself reasonably au-fait with the system - until I found I had been charged twice for upgrading!
I'm still not too sure about what went wrong, or what I did, but as an 'old codger' I think I might be forgiven for not fully understanding the complexities of computers and their programs.
My initial contact with Support via a young lady named Sharon, was very positive and was followed by a 'phone call from her to sort out my problems which she did very quickly. Not a local call either - she's in Israel!
Thank you Sharon.

While I agree that their service may appear expensive, but when I compare them to other similar Family Tree Builder sites that I have tried, they come out on top. I therefore have no problem with what I have paid to date. It like buying a car, the best make and model will always cost more.
MyHeritage has always responded to my queries fast and no problem that I have experienced has remained unsolved to date.
For me and my family it is first class and the information I found through them about my family history has been absolutely amazing... some details I had searched for years without any success but a short time after joining MyHeritage I found exactly what I had been looking for. Thank you for a great site and keep up the good work.

Initially I thought myheritage.com was a great site, better than ancestry.com. However I contacted them within 3 days of signing up to cancel, received an email from their customer service that I would receive a refund of the charge for a premium account (I was trying to sign up for data, not premium). That was over 4 months ago. I recently resent their email back to them where they indicated a refund would be sent and no reply. I will never purchase any service from them again. I have discontinued building our family tree through them.