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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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After some trial and error a few years ago, I ended up with a page in MyHeritage. It was one smart choice would be seen as time passed. I chose a side of my father's family and one side of my mother's family, not something I would recommend if the families are large. Better and have all gathered on a page.
Start-up and creation of a family tree at MyHeritage is free and only after several years if the tree has been great, it will cost a bit, but it's worth itathered at one familieside.
For eight years I make as a premium-member use of the great Family Tree Builder of My Heritage. Then there are what go wrong. And if the digital Help ultimately in my case no solution, then there is the personal support from My Heritage Support Team. A great service!
Ruud
De jonge man die mij heeft geholpen een moeilijkheid op te lossen, getuigde van kundigheid en geduld. Het is buitengewoon snel en correct op een zeer vriendelijke manier opgelost.
Een sieraad voor de organisatie.
Zijn naam is Daniel.
H.Vos
I've always had good experience with customer service in the past. This time, the information given to me to solve my problem didn't work. I was trying to delete an unwanted photograph. The support person fixed my problem himself, deleting the unwanted photo, then gave me a different set of instructions on how to do it... which did work when I tried it on a different photo. The end result was satisfactory; however, I think the correct steps should have been offered the first time. All's well that ends well... just my valuable time was lost.
The lady that helped me gave me a detailed description of the answer to my question. She went on to describe if I did this or that and how it would not affect anything on my tree. I was afraid if I clicked that a person was a match that it would automatically connect our trees. She very carefully explained what steps were involved. I am very glad I had her answer my question.
I got an answer back within 24 hours.
I am using MyHeritage Family Tree Builder for more than eight years. The software is very friendly and the technical support very good and quick. The publication fees for the tree low. I recommend the site and the software to everybody who love genealogy.
I am being charged $119 in my checking account for a service of yours. I have never been to your site and would like to have the charge rescinded please. If you don't, I will file a charge against you.
Lorrie Dunn
In migrating from a PC to a Macbook, I was unable to restore my tree into Family Tree Builder on my new laptop. The support team gave me step-by-step instructions to diagnose the problem and then offered the right solution. I am up and running again thanks to the MyHeritage support team!
Customer and technical support is excellent. They clarified a few questions quickly and accurately. I highly recommend this company.
I would like to thank the support team for helping me to make changes in my family heritage tree.
Great and fast service!
I recently contacted customer support service regarding a free upgrade to my tree. I was not sure of what all was provided. I got several responses from Dean at Support Services and he completely explained to me just what I was and was not entitled to receive in a very in depth email. I was very happy with the quality of service that was provided to me!
I recently contacted the support team about transferring my family tree to My Heritage. They were very quick with their response and helpful with how to go about getting started with very easy to follow directions. I was very pleased.
Myheritage has been very useful in setting up our family tree. We had notes and Excell files, but now we have everything arranged into a single source, and it's easy accesible for everyone.
I love the reminder e-mails it sends with birthdays and anniversarys!
Rip off. Stay away. They do not respect their cancellation policy. Absolute rip off.
Dear David,
Thank you for your review here on SiteJabber.
Please contact me at support@myheritage.com from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into your case for you.
Trusting this has proven useful and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
I purchased a DNA kit from MyHeritage. It took several weeks to get the kit. Then when I tried on several occasions to activate the kit, I had no success. I emailed MyHeritage and everything fell into place. Not sure what the issue was with my kit but it was taken care of in a timely manner.
Hallo, Ik gebruik MY HERITAGE reeds sinds omstreeks 2011 (?). In het begin wel wat moeten zoeken voor wat betreft de invoer, maar na enkele pogingen bleek toch dat het programma intuïtief en gebruiksvriendelijk is. Veel plezier mee gehad en ook dankbaar voor de hulp die mij steeds werd geboden i. V. m. Matches. Ook de spoedige en rechtstreekse hulp van het supportcenter is belangrijk geweest. Doe zo voort een groetjes (*******@telenet.be)
De software is vrij overzichtelijk. En de site die eraan gekoppeld wordt is heel leuk om je stamboom te delen met je familie. Eens je je gezin invoerde, heb je direct zin om de grootouders in te voeren, en de nonkels&tantes, en, en en...
Dus als de software je zo motiveert om ermee te werken, dan ze toch niet slecht zijn?
De support die je krijgt is duidelijk, en vlug. Persoonlijk had ik een probleempje met de site, maar de helpdesk legde me binnen de 24u klaar en duidelijk uit wat er mis liep.
Enig minpuntje is misschien de prijs voor een premium. Dit zou in mijn ogen iets lager/anders moeten kunnen. Maar ik heb dit ook nog niet in detail bekeken, dus durf er ook niet meer over zeggen. Ik vind het wat jammer dat om andere stambomen te koppelen, je moet betalen. Maar natuurlijk als je je eigen stamboom goed onderhoudt...;)
Kortom, een echte aanrader!
My family has quite a large tree, one of the branches
Traced many hundred years back, so the possibilities
To make a smooth import from other databases
Into My Heritage turned out to help us a lot.
I know that many family have enjoyed being able
To send birthday greetings while browsing through
The family's historical data.
Ik heb gekozen voor My Heritage omdat het voor zich spreekt en veel mogelijkheden biedt.
La personnes de Myheritage, que j'ai eu par mail (Alexandra) à été a mon écoute pour résoudre mes problèmes avec une extrême gentillesse et très rapidement.
Merci beaucoup, et je n'hésiterai pas à les recontacter en cas de besoin.
Avec mes très sincères remerciements.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mrs. Dunn,
Thank you for your review here on SiteJabber.
I invite you to contact us from your registered MyHeritage email address to support@myheritage.com. Please also place my name in the subject line. This will ensure that you are forwarded to me and I will assist you with your problem.
Trusting this has proven useful to you and I look forward to hearing from you.
Kind regards,
Dean,
MyHeritage Team.