MyHeritageReviews 5,914

You gave me 'My Heritage' in pictures so beautifully laid out! For years now I have been trying to figure out how to create a family tree of our rather "yuge" (to borrow Trump's word) and extended members of the Montenegro and Gonzalvez families. It is a real blessing that a cousin of mine living in the US told me to try and contact 'My Heritage'. Actually, I was trying to find my father's ancestors. He was born in Spain. You were able to provide me with his parents names, but not other members of his family. I did try very hard to check out all the names given but none panned out. Nevertheless, the family tree was created of the members of the 2 families that I could provide. Now I have a family tree and am thrilled to have one! Your system is really great, particularly since I am able to upload pictures of each member, as well as family group pictures and so on. And the process doing this is made so very simple!

So now, I am in the process of printing my Family Album and Family Tree. I will have a local printer print out copies of this, for distribution to my immediate family, so that generations hence, they will be able to look at our beautifully laid out Family Tree and Family Album. They will know who their ancestors are without having to go through the time-consuming research I had to go through!

Thank you so much for your expert and exquisite work! And thank you for your quick responses to my emails.

More power to you!

Cecilia Reina M Gonzalvez

I was having issues with using Sync. I am sure the slowness is due to my internet which at times works at a snail pace (AT&T DSL). However when trying to sync the sync would get stuck on Step 4. I contacted tech support who emailed to me clear step by step instructions on how to resolve the issue. Worked like a charm! Thank you Tech Support! I am back on track now. The only thing needed is a more prompt reply. I give you a 9 out of 10 score.
Bill

MyHeritage charged my credit card twice for the same annual fee for 2015. I disputed the double charge with my credit card company. MyHeritage rescinded one of the charges but maintained the other while, at the same time, cancelling my subscription. So, MyHeritage made an annual charge to my credit card for a service that they had knowingly canceled. These people are all about money, period. DO NOT entrust them with you credit card information. There are credible genealogical sites out there. This is not one of them. I gave them one star because I was not able to submit this review with no stars.

Gary Arthur
Bogart, GA

My experience so far with MyHeritage.com has been great. The website gives you so many tools with which to explore and document your family history in so many ways. Since researching family history can be a monumental task, MyHeritage breaks it down into smaller, more manageable steps for the everyday person to understand.
My most memorable experience with MyHeritage staff was after Christmas 2015 when like everyone else, I had an enormous amount of debt I had to catch up on, including the website subscription. I did not have the money to renew the subscription, and in a last ditch effort to save all the research I had made, I contacted MyHeritage staff and explained my situation. They completely shocked me with understanding and empathy - they extended a short grace period to allow me to pay my membership.
I was, and am, absolutely elated! Before beginning an on-line family tree, I researched all the family tree websites in order to make a prudent decision. The first of course was Ancestry.com I've always been the one to give the little guy a chance first, so I made a decision to go with MyHeritage - and I'm glad I did. I'm sure that I would not have encountered the same quality of customer service at the competition.
I recommended MyHeritage to anyone! The biggest is not always the best!

I have been a member of My Heritage for 2 years, in my opinion it is the easiest site to use, the most reasonably priced and holds an extensive amount of data, I have had a lot of fun hours sifting through relatives of my Grandmother and found out that every single member of he family were born in a tiny village in Italy, this discovery went back 13 generations and without MyHeritage I would never have been able to go on that wonderful nostalgic historical journey, it has led to me finding many family members and spending many hours on google earth looking at the village where my ancestors lived for generations.
I highly reccomend this site. You just never know what you might discover

I have in the past commented about the highly unprofessional Customer service and support of this service provider. Recently another incidence has cropped up. I suddenly found out about three plus weeks ago that one whole album of about 80 articles was suddenly erased from my website. Further I was not able to upload anything else or correct this erasure. I sent several emails to customer service to which no response was ever received. Finally I went to their Office in Or Yehuda Israel and met a very polite representative of theirs. He informed me that they had a bug in the system but would get around to solving the problem according to their priorities. He could not give a specific date when they would around to it nor when it would be solved. When I had problems with AOL and Reimage other companies the problem was solved within one chat session. Here at My Heritage the customer service do not even respond with a courtesy note sating that we have received your email... This company in my opinion has absolutely no professional courtesy for its customers and even the lowest evaluation I gave it of one star is in my opinion over rated for customer service. I hope this review will stimulate them to improve their customer service.

Ik werk nu een paar jaar met My Heritage en ben over het algemeen prima tevreden over de mogelijkheden, toegankelijkheid en vormgeving. In de laatste update van Builder liep het fout met de toegankelijkheid en werd ik er vaak na enkele mutaties of toevoegingen aan mijn stambomen 'uit gegooid'. In een intensief contact met support van MH zijn we er samen uit gekomen en is het opgelost. Complimenten voor de service en het vastbijten in het probleem, net zolang totdat er een oplossing was. Ander punt van discussie vind ik de privacy. Op zich biedt het systeem aardige mogelijkheden maar al een paar ben ik gestuit op reacties van anderen die via zoekmachines als Google alle foto's van mijn site kunnen zien, downloaden etc. Natuurlijk kunnen ze niet in stamboom (afgeschermd) maar ik vind het niet correct dat vanuit de beschermde omgeving van MH gedownload kan worden. Dit schendt toch de privacy. Als ik upload naar bijv. Dropbox kunnen anderen er niet bij, tenzij ik daar een akkoord op geef of anderen uitnodig via mailbericht. Ik vind dit punt echt een minpunt en zou verbeterd moeten worden door MH.