MyHeritageReviews 5,561

Tried it for the 14 day trial to compare to my other family tree website. Charged the fee - I have trying to get it back for weeks. Customer support is NON existant. When I call no one is there that can access my details to refund, when they call me its late at night (when I sleep). Really not happy, very unhelpful. Would not recommend at all.

Very pleased that my problem on how to delete an incorrect entry was resolved very quickly
Ron Connolly Edinburgh

I am please with the team and the knowledge that they have. I know they are working as hard as they can to fixes the problems I have. They have help me very much. I would tell anyone to use MyHeritage for their tree.
Leonard Smith
Watonga, Ok

My Heritage provides a great means of recording a family (families) history. The site can also be adopted for other historic uses. Photographs, videos and documents are easily downloaded and there is flexibility for membership, privacy and various settings Reliable and very good assistance via Contact Us. Allan (AU)

The site itself is not bad but I only wanted the 14 day trial so I could compare it to Ancestry. Well I cancelled but was charged $119 anyway and now I'm getting emails that they are trying to charge me another $119 for something called "data"... no I idea what's going on and I've called them and Google.

I have had great fun making our family tree.
My Heritage is a great way to build a family tree and learn more about our history.
My Heritage makes it pretty simple to add new family and make changes.
The support system is wonderful and very informative.
Thanks so much and I appreciate the different levels and no pressure to go premium!
Ileana

Fantastic spatial and temporal notion of family tree. Easy and simple construction.
Fast support via email or phone.

Customer support through e-mail and phone is atrocious; e-mail "matches" are pretty far-fetched.

This is a full functioned application. I've found many people in my family that I didn't know existed. After a month or so, just a few speed bumps. Support was slow for one of my problems, but once they responded, they followed up. Too bad you have to pay extra to do real, in depth searches. And beyond MyHeritage's control, contacting other site managers means wait who knows how long for a response.

I had no idea of what I could do in order to build my Family Tree.The amazing and powerful tools proposed by the software My Heritage Family Tree have been a great help to me as well as a significant time saving.

Itai was most patient and helpful with all my questions regarding accessing My Heritage on my main computer and my laptop.

He explained how it all works in a way this senior could understand. Thank you so much!

I am 98.9% Asian. They sent me an alert that I have 2nd to 3rd cousins, once removed who are all Anglo. Not one Asian. They also showed me as being "christened" at the Church of God in Belfast!. Never been there! I tried to delete myself from the website and the password that I used to logged in would not work was curiously the incorrect password!

Adhérente du site depuis 2011, je suis très satisfaite des fonctionnalités.
Les possibilités offertes sont très étendues, et les différentes interactions avec MyHeritage (concours, témoignages, etc...) sont intéressantes.
Je recommande

MyHeritage is a professional site and handles its search challenges well. However two way guidance and patience is needed by all. It has mapped out my maternal side family history back to the early 1700's and this has provided valuable ancestral tracking closure for me. I am very grateful for this

£90 was taken from my account even though the account should have been cancelled after the trial. My Bank Card had already been cancelled so my Bank say this is fraudulent and I am not going to authorise it. I was 1st in the queue when I phoned but no one came on the line.