MyHeritageReviews 5,562

They love to take your money as quickly as they can but where support is concerned they leave a lot to be desired.
I have sent three emails asking the same question over the last couple of weeks and they don't even have the courtesy to respond.
They are actually making plenty of money out of their clients as we are the ones providing all the information in the first place!
No way will I be renewing my Membership, I'll give someone else a go.

Nov. 14th, I requested a DNA Kit. My money was immediately taken but this is Dec. 8th and I have received nothing. You said you were in a two week delay. Attempts to call tell me I am eighth in line to speak to a person. It took so long my phone shut down while I was waiting and still I was still number eight. An immediate attempt told me I was number ten. After a while I had to hang up. This is poor service and I have probably lost my money.

Hello,
I wanted to underline the quality of Eden's interventions to solve my complex problem of not being able to carry out my research on My Heritage. The instructions for connecting with Team Wever were clear.
During Eden's intervention when she took charge of my computer, I could see the quality of her knowledge and technical skills to solve my problem. I could follow all her operations on my screen. He very quickly identified where the problem was coming from having reviewed all the possibilities of conflict with My Heritage. I had previously been in contact with Sophie who offered me very fast and competent service. She referred me to Eden because the problem was very complex. I congratulate you for the quality of service given by your technicians. I am very satisfied.

Lise-Andrée Morin

Translated with www.DeepL.com/Translator (free version)

Would give this lot a minus if i could.
1. Once your subscription up and they cant get money from card they have on file hard sell call starts
2. They wont take no for answer they will throw various stats at you from what you have found on their site
3. They dont have access to all records in the uk
4. Customer service rude unhelpfull
5. Will keep trying to debit your card even after you cancel
6. Will falsify emails etc claiming you havent cancelled (i have proof of this as i keep all emails from them)
7. Will deny that your card company has paid them so check your statements
8. Dont bother with them as they are crooks

I have since been contact by Myheritage on (04/12/16) and they have investigated what went wrong and we both have now came to a amicable settlement i would now give them a rating off about 3 as we will see if they do keep to all agreements we reached i do hope so as they were a good company but i assume as they have grown they may have lost thier way lets hope they do find it

UPDATE: I contacted my bank and provided all the details regarding this scam transaction and fact of refusing to do a refund. And trey refunded me FULL value. So do not hesitate to contact your bank and ask them to open a dispute. But just after 1 minute after I got email regarding the refund they contacted me and said that, they did it cause of my review here (when I got phone call they told me I can only get 30% refund.). THIS IS TOTAL SCAM, guys from the US please sue them for such transactions. Cheers.

Never get an account there! They got a trial account for 14 days and asks you to provide credit card info. After 14 days passed they charged 120$ for a year subscription. I didn't ordered it, I wanted to try it and forget if I don't want it anymore. Their policy says it has 30 days of refund. DO NOT TRUST THEM, they just ignore their own ToS. Good job, MyHeritage!

If you're a My Heritage user with version 7 DO NOT under any circumstances upgrade to version 8. I did and I regret it. I have been happily using this site and tree for many years but since upgrading it has been a nightmare. I was unable to save any new information/ changes and although the help desk responded it had a tone that told me not to expect this identified bug to be fixed as they had other things to do. Um, okay... I would think that this sort of bug was really important. So in my frustration I still had version 7 on my laptop so I exported the data from version 8 back into version 7. Fantastic. I can save again BUT I cannot view any of the Fact Notes or Citations (even though the notes have an indication that they are there). I deleted my online tree and deleted all information off the site in case syncing was an issue. Funnily enough when I requested a deletion there were no questions asked, they just deleted everything despite me saying why I was requesting my information removed. Customer Service needs an overhaul - not version 7.

myheritage.com refused to give me a refund after i read their own terms of service to them. The refund terms state that if you are not satisfied, you may request a full refund within 30 days. I called and they told me I can't get a refund because i tried the free trial first. The terms of service state no refund exceptions for free trial users, and they still continued to refuse me a refund. They said that they sent me an email that stated the terms showing that i could not get a refund. I never read it until 2 weeks after, and it said absolutely NOTHING about my inability to get a refund. If you have second thoughts about a subscription on this site within the 30 days they specify, they won't refund you. THIS COMPANY REFUSES TO FOLLOW THEIR OWN TERMS OF SERVICE. BEWARE.

I SIGN UP FOR THE FREE TRIAL AND I DIDN'T FIND ABSOLUTELY NOTHING ABOUT MY FAMILY. I ONLY FIND THINGS ABOUT MYSELF THAT I ALREADY KNOW. THEY CHARGE ME $119.00 BECAUSE I DIDN'T CANCEL ON TIME. WHEN I CALL WITHIN MINUTES FROM THEM CHARGING ME TO TRY TO GET A REFUND, I WAS TOLD THAT THEY HAVE SEND AN EMAIL THAT I NEVER RECEIVED. WHEN I EXPLAIN THAT IS NOTHING ABOUT MY FAMILY IN THIS SITE, THEY KEEP TELLING ME TO MAKE A FAMILY TREE. WHAT A BUNCH OF BOLOGNA. ANY BUSINESS THAT DOESN'T WANT TO GIVE YOU A FULL REFUND FOR SOMETHING THAT IS USELESS TO YOU, IT SHOULDN'T BE IN BUSINESS.