MyHeritageReviews 5,564

I thought I'd try the "free," two week trial period and after a week I sent them a message that I couldn't join right now. They took my money out of my account anyway, causing me to be overdrawn and penalized at my bank, and when I tried to contact them there was never anyone available either by phone or by E-Mail. I would keep getting what must be mass replies only saying that someone would get back to me, which of course, never happened. Right now I'm going through legal, channels to get my money back, something I shouldn't have to do. I'm sure whatever compliments they receive are from employess of my heritage. The whole thing stinks of scam!

I don't see where others who use this site say they are so polite when they never answer me. I tried it for a week and found I can only add a few people to my line and they keep telling me my own matches and then want to charge me for them. What kind of crap is that. I have sent them numerous communications through their website to cancel my subscription to no avail but they were quick to take my yearly fee for their little bit of nothing. My Ancestry.com is twenty times better and I don't have to pay for a year when the most space they will allow you is filled in 2 days, unless of course you upgrade for another 135.00 a year? And their so called matches aren't even from other ppl but from your own searches and if you want to add anything, fork over more money first. PURE JUNK, STAY AWAY FROM THEM

This is a total scam, their website is terrible, and when your free trial is over they will charge you for a full year. It took me waiting on hold 3 times, with dropped calls from their end and no contact from the billing department to finally get a hold of someone. If you have given them your info and been charged call tech support and do not let them get you off the phone until you have demanded to speak to someone from billing as contacting their billing department through their posted support number is impossible. Do not email them as you will get no response. I have finally gotten through after being very firm and stating that in their terms and conditions which you signed for the free trial that it clearly states that if you are dissatisfied you are guaranteed a full refund as long as it is within 30 days of the purchase. Obviously they will try to give you the run around until after that time but be persistent and demand to continue to speak with their higher ups until you finally reach their billing department, Make sure they know you have read the terms you agreed to and tell them you know in them that you are entitled to a refund. They will then offer you 50% back with out cancelling your subscription or a 100% refund and will cancel your subscription. Please put these scammers out of business and do not give them any of your hard earned money. They are a complete joke and will do anything they can to keep your money. Know your rights and what you are entitled to and they will be forced to give your money back. I have been promised a full refund though it is yet to be seen and may take 3-5 business days. I am thoroughly disgusted by their business practices and their complete lack of help through all of this. Do yourself a favor and avoid this company at all cost. The other more well known genealogy site is much more helpful. Gilad Japhet should be jailed for his way of running this company.

These baffoon's are the worst. When we ordered our kits, the website stated there was a 2 week lag time. Fine, okay. Six weeks later we contact them to see where our kits are. "Oh, we're behind, and didn't anticipate so many orders, you should get it soon". Have they heard of emailing all p their order era and let them know? They received our kits back on January 10th, didn't log it in until January 24th, and took until a couple days ago to start running it. Reallly? They advertised receipt to finish 2 weeks. Why advertise something you cannot comply with? Now they don't answer emails trying to find out what the hold up is. Professional. Can't wait for the results. Stay tuned. I had another run from 2 different companies to compare

No question, I love the software as it allows me to cooperate around the world with my family members to build a great family tree. If you have a question, their support will respond in a friendly and timely manner, but don't take anything for granted.

Whilst their success gives you access to a lot of family trees, it seems that this huge data collection is slowing down their features. Hence, they created a new policy without any customer communication or forewarning in January. The result: They do not allow instantaneous syncing between your online tree and the Tree Builder software on your computer once you reach a certain size. In turn that allows you only uploads to the website and no downloads anymore, thus all changes you or any family member makes online will be lost. So forget your laptop, your tablet, mobile app, auntie Mary's or cousin's John input. Any change that is not made directly from your home computer using the Family Tree software will be lost. Interestingly, this only punishes long-standing, premium paying customers with a big tree, whilst new customers with small trees maintain all features. Figure out the marketing sense of that!

So if you have only a small tree, I highly recommend MyHeritage, but if you pay a premium for their Premium software, make sure you don't grow your tree too big, because the most important features will disappear. Also be warned that you are with an organisation that may make spontaneous decisions that only suits them. They don't treat you as a family member, but a dummy they can milk for money. You will not asked anything, except to upgrade or to buy additional services. And yes, there is no notice that your annual subscription is due, they simply charge you.