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MyHeritage

How would you rate MyHeritage?
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Singapore
1 review
0 helpful votes
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Happy with the result
June 23, 2025

Had an issue with the subscription and not being correct, messaged My Heritage and had a call back from an account manager who was very knowledgeable and resolved the problem with ease. More than happy to have the result sorted very fast

Date of experience: June 24, 2025
Romania
1 review
0 helpful votes
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Lost account
June 23, 2025

I've been a acustomer for many years. Then for some reason, I can't access my account! NOW, it appears to have vanished altogether. It took me many years to gather ******* names, and now, all gone... why?
If you have it stored somewhere, i'd like it back thanks.
Bob

Date of experience: June 24, 2025
Poland
1 review
0 helpful votes
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My heritage
May 21, 2025

Its amazing tool to finding family i miss few functions - for example to show persons (family) from one city
Or how to change city names to the same ( when u adding new persons from someone others trees not always remember to change write the same city name) and i have mix;)
Regards

Date of experience: May 22, 2025
Texas
1 review
0 helpful votes
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My Family tree
June 23, 2025

MyHeritage made the process of family tree creation, easy and very straight forward. All the tools are collected in one place, including research, drawing of the tree, DNA, and easy connections to other trees to make the tree more complete.

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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Raymond's Experience
June 23, 2025

I have used MyHeritage for several years and every time I log in, I always find more interesting that I have to try or see what it is all about. This is my main program which is connected with the MyHeritage site where I can verify the information. I have some lots of consistencies but I will keep on them to make sure that the information is up to date. The only thing that I would like to change is to have the pricing in Canadian dollars which will give more funds to be able continue my research.

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
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Feedback
June 24, 2025

I was very impressed how quick it was to sign up for you full package and how quick l was able to access it l found it very good and find it very hard to put down as now l can access all the facilities that are available so thank you

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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Enquiry about finance
June 24, 2025

I had two sets of payments taken from my account for what I thought was for the same purchase. After consulting with My heritage I was advised that otherwise however as was honest about my concern and lack of understanding about the different services which My heritage offered and cost for each I was refunded the second payment. My heritage was able to positively analyse the situation in line with my circumstances and they offered me further consultation with another staff to explore my interest in My heritage and what I needed. I was pleased with the result of the general enquiry.

Date of experience: June 24, 2025
New Zealand
1 review
0 helpful votes
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Pleased with My Heritage
June 23, 2025

My partner and myself research our family trees - being New Zealanders, our origins are from Europe & Britain and it is is good to know exactly where you come from - you could say a better understanding of oneself for instance

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
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Family expanding
June 23, 2025

Very good additions to my Family Tree intersting branches which I did not know about. Some difficult to verify but never the less interesting. Would be more so when Ifind a way to verify connections in Austrailia and Canada. An austrailian link has proved successful and opened up some interesting branches

Date of experience: June 24, 2025
Utah
1 review
0 helpful votes
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Lots to Learn
June 23, 2025

With both the Smart Matches and the Newspaper Matches, I find lots of information - to verify what I already have, to add missing pieces of information, and to point me in new directions to possibly add information. Great site.

Date of experience: June 23, 2025
Finland
1 review
0 helpful votes
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Addicting service
May 13, 2025

It is more than very interresting to learn about your past and find living far relatives that you had no knowledge about. Even more interresting to see photograps of old relatives and that way connect own family pictures to correct names.

Date of experience: May 14, 2025
Romania
1 review
0 helpful votes
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Awesome tool and team
June 23, 2025

I love how user-friendly MyHeritage is — I've already added over 250 people to my tree! I'm really grateful for their tool and their customer support has been absolutely awesome.

Date of experience: June 23, 2025
Florida
1 review
0 helpful votes
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Ron was great. Others were horrible.
June 23, 2025

Ron looked up my records and charged me correctly.
Man before said he'd straightened things out but I was charged full 299. Rate instead of 120. All he wanted to do was sell.me a new add-on product.

Date of experience: June 23, 2025
Pennsylvania
1 review
0 helpful votes
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As I no longer have any close relatives to help my search, this opened up a lot of info for me. I really appreciate it. It's exciting to go into my email to find an incoming message from "My Heritage".

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
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An unknown terrority
June 24, 2025

My knowledge of DNA has been limited to reading about the foresic work I have read about or heard in the news. My father was educated in the UK in the 1920-30s and had spent a large part of his young life here and I knew he fell in love with an English woman but was not allowed to marry, firstly I wanted to know if I had any siblings, and secondly as my children who are born in England I wanted them to know our lineage and to my grand children, But you always worry as to what you will find! And how to go about it.
MY Heritage I found are approachable and efficient. Te whole process was simple and you actually get response from humans not robots!

Date of experience: June 24, 2025
Canada
1 review
0 helpful votes
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Overall good, needs some fine tuning
June 23, 2025

When searching someone and you put in a "Place" or "Location" such as "Newfoundland" i find ithe system shows/displays many files for other places in the world prior to showing related files for Newfoundland or the location requested

Date of experience: June 23, 2025
Ohio
1 review
0 helpful votes
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MyHeritage and Polish Research
June 23, 2025

MyHeritage is great for genealogical research in Poland It seems that Polish people post their info on MyHeritage more than any other site. I especially like the Smart Matches from other researchers who have found someone in common. I took every name is my tree and searched MyHeritage records, and I found more generations. Researchers regularly communicate with me, sometimes daily. It's an exception to not fine a match. Keep on working, MyHeritage!

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
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Great hobby
June 23, 2025

Smart matches are critical to my research but dangerous. I would like to see vital stats provided but understand the complexity or impossibility of doing that

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
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My experience with My Heritage
May 12, 2025

I have been using the site for a few years now, Started of just doing the close family, on and off. But with the help of technolgly and My heritage it is getting easier to use and find the family. Love the smart matches that i get every week, Sometimes it helps get past a block, Price wise i find that My Heritage is cheaper than other site, Would Highly recommend My Heritage

Date of experience: May 13, 2025
Washington
1 review
0 helpful votes
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Lots Information
June 23, 2025

Generally good. A lot of powerfull tools sometimes it's hard to find them. I had a hard time writing some additional information about him. I thought I was writing it in the right place. I was one window about 4 words long, I type a small paragraph but only see4 w0rds at a time,
I was writing about how my dad was born Joe Conner (Joe Collin Conner? When he and my mom came to California They stopped using the name Conner and used the name "Collin. My brother and I are the first people in the family named: Collin" in the family. I was trying to pass that information on to people. Where did it go?
Thank You.

Date of experience: June 23, 2025

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
405
value
336
shipping
205
returns
195
quality
336
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