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MyHeritageReviews 5,562

4.2

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MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Canada
1 review
5 helpful votes
Follow Megan K.
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This site was useless and confusing. They seem to be American based as I only found one canadian deceased with a similar name to my dad. What a joke! Total scam!

Date of experience: January 31, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Megan,

Thank you for your review here on SiteJabber.

SuperSearch includes more than 6 billion genealogy records such as birth, marriage, death, burial, census, military, immigration, yearbooks and other types of records, plus scans of the original documents.

It also includes MyHeritage family trees, photos and members that are public – altogether more than one billion exclusive records from all over the world that in most cases can only be found on MyHeritage.

SuperSearch provides worldwide coverage with content relevant to all countries.

We are rapidly expanding the data sets and plan to grow SuperSearch over time to become the largest international collection of historical documents available online. Around 200 million additional records added on average every month!

It may be that you need to filter your search criteria and you can do this by using the map of the world which then allow you to geographically search for records.

Trusting this has proven useful.

Kind Regards,
Dean,
MyHeritage Team.

New Mexico
1 review
0 helpful votes
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Great customer service
January 31, 2017

The customer service I received was top notch. My DNA sample was sent back many months ago and I hadn't heard a response. I contacted customer service and Yigal initially told me it may be difficult to locate because I didn't have the tracking information any longer. I thought that is as far as it would go but received an another email from Yigal a few days later and my sample had been located. I appreciated the issue wasn't dropped and was pleased that I got a complete answer.

Date of experience: January 31, 2017
California
1 review
0 helpful votes
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The help was great.
January 31, 2017

I was VERY pleased with the help I received when trying to activate a kit. Maya was so patient and helpful!

Date of experience: January 31, 2017
Michigan
1 review
0 helpful votes
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I was a little disappointed that the response for assistance took 15 days (even for a premium member!

The problem was resolved quickly with the update you suggested, but the long time-lag is not what I would expect. I have had other situations where things were solved in as little as 4 days, but 15 days is a problem.

Date of experience: January 31, 2017
Maryland
1 review
0 helpful votes
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Patient Expertise
January 30, 2017

Maor had wonderful knowledge of the process and guided me with patience step
By step to inquire of my grandmother's information and how to add it to the family tree.
So pleasant to work with and kept encouraging me step by step through the process.

Date of experience: January 30, 2017
GB
1 review
0 helpful votes
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I found the My Heritage software the best for onscreen interaction and without a trial period to worry about. Their support service has been for me outstanding. Both very responsive and solution orientated. Of course they are keen to retain your custom but as a retired person I welcome their reduced subscription offer for a long term commitment.

Date of experience: January 30, 2017
Netherlands
1 review
0 helpful votes
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Vandaag uitstekend geholpen door uw collega Daniel omdat er een verschil was in de Family tree en mijn stamboom heeft hij deze weer up to date gemaakt grote klasse

Date of experience: January 30, 2017
South Africa
1 review
0 helpful votes
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Apart from my query, I was give the most friendly advise on the current setup that I am using on my site. Shir and Dana went way beyond my hopes. The solution they proposed was incredible, and generous. I thank them most sincerely. Derek Hall

Date of experience: January 29, 2017
Colorado
1 review
4 helpful votes
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I ordered my kit the first week of November, thinking it would be the normal 6 week process. I received the kit the first week of December (which was ridiculously slow) turned it around immediately. It took 3 weeks for them to even acknowledge they had received it. What was to be a 2-3 DNA extraction in progress, is now 15 days and counting, They have not moved to the next piece of three remaining stages. At this rate I will not have my results back for months and months. DO NOT USE THIS SERVICE FOR YOUR DNA ANALYSIS!

Date of experience: January 28, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Janet,

Thank you for your review here on SiteJabber.

We apologize for the delay of you receiving your DNA kit. This was due to a overwhelmingly large demand for the kit.

You mentioned that you have returned your samples and that they have also been received by the lab. Once samples have been received by the lab they will then start the DNA extraction process. This process can take up from 4-6 weeks before you results will be available to you which is also mentioned in your tracking page.

Kind Regards,
Dean,
MyHeritage Team.

Washington
1 review
6 helpful votes
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The people who complain about auto renew are right; once they get your credit card they will bill you forever; I believe they hide this in the small print and fail to notify you adequately before your subscription is up so you can do something about it. They also don't tell you that you can just opt out of renewal; instead they call it "cancel my subscription." Canceling would be fine if you got your money back (or some of it) but if you know you will not get a refund and you cancel something you've already paid for, you would think your money is wasted since you've already paid it so why cancel. Cancel anyway (I THINK you may still get to use the subscription for the term you have paid for). I don't care, I still wouldn't use this website for anything and again this is deceptive. No decent business needs to auto renew any subscription, especially without your explicit permission. If you want to renew, you should be able to choose to at the time it expires or later; otherwise it should lapse. My recommendation if you want to use them (which I don't understand why you would, their information is either worthless or mostly available for free elsewhere) I highly recommend you use a temporary credit card so they can NEVER BILL YOU AGAIN. This was a very expensive lesson for me; I hope others can learn from it. The BBB should give them an F rating. The state they are headquartered in should investigate them for shoddy business practices.

Date of experience: January 26, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear D D,

Thank you for your review here on SiteJabber.
Upon purchase of a subscription at MyHeritage users are sent a "Thank you for your purchase" email. Within this email you are shown how much and for what subscription you have paid for. Also within it is mentioned that after the initial purchase date you thereafter will be charged annually to maintain the subscription and that you can review your subscriptions anytime via your Account > My Purchases page. Within the My Purchases page you have the option to cancel the annually recurring subscription.

Should you require any assistance with your account then please contact the support team from your registered MyHeritage email address to support@myheritage.com and a friendly representative will contact you at the first available moment.

Kind Regards,
Dean,
MyHeritage Team.

Pennsylvania
2 reviews
2 helpful votes
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They auto-renew your subscription without adequate notification! This practice is clearly to trick people into paying for an unwanted subscription. If they were doing this for any other reason, an email confirmation of renewing would be sent PRIOR to charging your credit card. Once charged, they will not issue a full refund.

So Dean from Heritage just responded with a message that there is a 30 day money back guarantee. Well, why was I not informed of that when I called 2 days after my auto-renewal for a refund. When I called, I was told: "there are no refunds". So, who is lying to me? The person I spoke to even went to his "manager" to see what he could do for me. They offered me a discounted membership - which I will not use.

Dean seems to have gone above and beyond what I expected in resolving this issue. He has issued a full refund and given me some free access for a while. I'll upgrade my review as soon as I see the refund in my account, but I have no reason for doubt.

Update - I received a full refund. Thank you, too bad I had to go through so much trouble but I'm satisfied.

Date of experience: January 25, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Christopher,

Thank you for your review here on SiteJabber.
Upon purchase of a subscription at MyHeritage users are sent a "Thank you for your purchase" email. Within this email you are shown how much and for what you have paid for. Also within you it is mentioned that after the initial purchase date you thereafter will be charged annually to maintain the subscription and that you can review your subscriptions anytime via your Account > My Purchases page. Within the My Purchases page you have the option to cancel the annually recurring subscription.

With regards to a refund. We do honor our 30 day money back guarantee which is also clearly stated in our Service Terms available to view via the Service Terms link at the bottom of your family site home page.

To have your case looked into then please contact the support department from your registered MyHeritage email address to support@myheritage.com and a friendly representative will contact you at the first available moment.

Kind Regards,
Dean,
MyHeritage Team.

New York
1 review
0 helpful votes
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I advised the sales department that because of your painstaking and conscientious
Efforts to help me ( not mention your patience) that I would be becoming
A premium member.
I gladly paind the fee, with the knowledge that they have hired someone
With your expertise.
I thank you again

Date of experience: January 24, 2017
Australia
1 review
5 helpful votes
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Rip off
January 24, 2017

When they charge you for the coming year, they do NOT notify you until after they charge and they refuse to cancel or refund me. I was charged $230 and called to cancel the service. When I said no, I want to cancel, they simple refused and charged my credit card the full price. Google them carefully and you will find this is a FREQUENT experience. The service is NOT that great and the site is full of bugs. Do not be fooled by the "free trial".

Date of experience: January 24, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Michelle,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Tennessee
1 review
3 helpful votes
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Billing SCAM
January 23, 2017

If they charge you for the coming year, they do NOT notify you until after they charge and they refuse to cancel or refund. I was charged $250 and called immediately to cancel the service. They haggled and tried to get me to accept 2 different discounts. When I said no, I want to cancel, they simple refused and charged my credit card the full price. Google them carefully and you will find this is a FREQUENT experience. The service is NOT that great and the site is full of bugs. Do not be fooled by the "free trial". 23andme is no longer associated with them, which is how I came to import my family information to the site.

Date of experience: January 23, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Paul,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Alabama
1 review
1 helpful vote
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Great assistance!
January 23, 2017

Could not have expected a more pleasant experience. The lady was very patient and exceedingly helpful. She walked me through what I needed to do. SIX STARS

Date of experience: January 23, 2017
Canada
1 review
1 helpful vote
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A job well done!
January 23, 2017

Hi Dean,

I would like to express my utmost appreciation on the very punctual and totally professional way you have handled my financial predicament, it is so nice to know that there are still people in this world who care about the senior citizens. If anyone asks for a recommendation in the world of geneology I will gladly direct them to you, I am so glad that there are still people who are not absorbed in the me, me, me part of this world. Again thank you enormously for your speedy handling of this matter for me, you have made life a lot less stressful for me.

Jim Anderson

Date of experience: January 23, 2017
Switzerland
1 review
0 helpful votes
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At the beginning, the use of the site and the conditions of subscription were - in any case for me - difficult to understand. Since then, I got acquainted with the program and I am really very satisfied. It's fun to use MyHeritage and I was delighted to be able to "feed" my Familytree thanks to all very appropriate Smart matches that I got. There are of course probably always improvements that canbe brought but I am confident MyHeritage work on it.
That being said, I particularly want to congratulate and thank the Support team. I had a small technical problem very recently (of my fault) and I received rather quickly detailed, clear, systematic, complete, well illustrated explanations, in a very professional but friendly message. I had the impression to be in touch with a friend delighted to help me. Thanks!

MT, Geneva (Switzerland)

PS: sorry if my English is not good, I'm of French mother tongue.

Date of experience: January 23, 2017
Kazakhstan
1 review
0 helpful votes
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Great customer service
January 23, 2017

Had a great encounter with their customer service the other day. They really did their utmost to accommodate my requests and I ended the call pleasantly surprised by the amount of help that I received.

Date of experience: January 23, 2017
Minnesota
2 reviews
5 helpful votes
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BS
January 21, 2017

Sounds like a bunch of BS. After reading the reviews, it certainly doesn't sound very reliable. Also, said free and it's not.

Date of experience: January 21, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Carol,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you and assist you with any problems you may be having with your account.

Looking forward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.

New York
1 review
6 helpful votes
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So unprofessional
January 19, 2017

So after I ordered my DNA kit I tracked the order constantly. For some reason all of a sudden it said it was delivered but it sure wasn't. After trying to call the postal service and of course not getting through I kept on calling the customer service. After several tries I finally got through just to find out that they did not deliver anything and that they will send out a new package for me. Than a week later I see that I got an email saying that they refunded my money. The money is of course not on my account. So now all of a sudden I get a call from customer service trying to tell me that I tried to change my address after the kit was delivered. Also not true. I sure do not recommend this company to anyone. Total waste of time and money.

Date of experience: January 19, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Bashi,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.