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MyHeritageReviews 5,562

4.2

From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
Switzerland
1 review
5 helpful votes
Follow Isaque B.
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I want to cancel my subscription because i'm within my 30 day regret of buy, but i've already sent 3 e-mails in 2 languages over 2 weeks ago and got no answer, so today i've contacted you guys again with the Dean P. In the subject, hope i can resolve this matter before my 30 days run out or i'll have to appeal to my credit card company.

Date of experience: January 19, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Isaque,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Florida
1 review
3 helpful votes
Follow George M.
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Had to wait 30 minutes on telephone for customer service. Activation code number included on packaging was invalid. Calling customer service was a was of time. They had to refer this problem to a "DNA Specialist." Still no resolution. Don't use this service!

Date of experience: January 18, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear George,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Australia
1 review
3 helpful votes
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Scammers
January 18, 2017

Tried to debit my credit card and I have never given my details, not impressed. I am wondering if they are associated with Ancestory. Com as I have done a trial with them in the past and cancelled it before the 14 days were up.

Date of experience: January 18, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Robyn,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Sweden
1 review
0 helpful votes
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I was impressed by the interest shown by the attendant when seeking solutions to encountered problems. The problem was not solved immediately but I got a promise that the relevant programming department would revert within a fortnight.

Date of experience: January 16, 2017
Jersey
1 review
3 helpful votes
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I signed up just before Christmas to my heritage and proceeded building my family tree. Within a day of starting the free trial I was telephoned by their customer service and asked to upgrade, the person doing the pitch took forever to get to the point and was wasting my time. I declined, but after a couple of days decided to upgrade to the premium service assuming that there would be no further billing as I had no upgraded.
I checked my credit card bill a few days ago and realised that I had been billed for the upgrade I decided to do in December and then also billed at the end of the free trial I had taken out. I have contacted customer service twice, once with no answer at all, and then today got a response to say that I had two active subscriptions. I obviously don't want two subscriptions I just want to research my family tree.
After reading the review on here I am very worried about whether I will get lost in the bureaucracy and ground down and not get an answer until I give up trying to get a refund. Dean from my heritage seems able to be able to assist. So Dean if you see this please give me a sign this isn't so? Great website, really helped me to research my family tree, just seems really shoddy customer service...

Date of experience: January 15, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Paul,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Michigan
1 review
7 helpful votes
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Don't use MyHeritage!
January 13, 2017

I received my DNA kit but I cannot activate it. Every time I try, it says the number is not in their system. I have spent hours on the phone trying to get this resolved but am told that they will only respond in email and they don't know how long it will take to get back with me - maybe a week or two. Meanwhile they have my money and sent me a kit that can't be activated. What a scam! I told them that I'd just mail the kit back to them but they said if it isn't activated they just throw it out. There goes my $89.00. Scam! Scam! Scam!

Date of experience: January 13, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Sandra,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

California
2 reviews
4 helpful votes
Follow Alafair R.
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This scam is only here to sell your information to information brokers. I signed up and within 1 week my name was coming up on a bunch of background check sites

Date of experience: January 12, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Alafair,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Germany
1 review
9 helpful votes
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FRAUD!
January 12, 2017

If you value your hard earned money, do not spend it with My Heritage.com. In January, 2016 I responded to an offer to try the site "free", then was charged. I called and said I wanted to cancel and have the money refunded, since it was billed as a free trial. THIS year, I was charged AGAIN. The reason straight from the representative (when I was finally able to reach one)? Since I did not go back and manually cancel last year, I was charged a "renewal fee" this year -- a renewal fee for the service I had already told them I did not want! Apparently TELLING them I wanted to cancel was not enough! Someone, for the love of all that's holy, please explain that one to me! The rep that I spoke with told me there was nothing she could do, I would have to wait for another rep to call me. I explained to her that I would only be available after 5 to take calls; she assured me the note was in my file and someone would call. Oh, they did - twice, at 10 in the morning when I am not home. I have tried unsuccessfully for the past three days to reach someone -- if you look through the hundreds of unsatisfied customer reviews you'll see how it went -- disconnected calls, partial refund even though the charge was unauthorized, voice mail responses of "unavailable, call back later" even thought their site says they are available until 7 pm... Just one last cautionary piece of advice: DO NOT USE THIS SERVICE IF YOU VALUE YOUR HARD EARNED DOLLARS BECAUSE THEY WILL STEAL THEM!

Date of experience: January 12, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Nelson,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Colorado
2 reviews
8 helpful votes
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Be cautious of this site
January 12, 2017

If you decide to use this site look at "Term and Coditions" then go to "Disputes and Governing Law" if you have a problem they say you have to go by the "Laws of the State of Israel" and any real problems then "Agreement shall be brough exchusively to the courts located in Tel Aviv, Israel." That is why so many people have a problem getting their money back from this country,

Date of experience: January 12, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Pamela,
Thank you for your review here on SiteJabber.
If you are experiencing problems with your account then please write to support@myheritage.com from your registered MyHeritage email address and a friendly representative will contact you at the first available moment.

Kind Regards,
Dean,
MyHeritage Team.

Brazil
1 review
0 helpful votes
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Parabéns a toda equipe
January 12, 2017

A 4 anos tenho minha árvore Genealógica no Myheritage. A fantástica e competente equipe me ajudou a recuperar um trabalho de 4 anos que acreditava ter perdido. Recomendo este site fortemente a quem quer construir a história da família. Muito obrigado a todo time do Mayheritage...---...

To 4 years I have my Genealogical tree in Myheritage. The fantastic and competent team helped me recover a 4 year job that I thought I had lost. I strongly recommend this site to anyone who wants to build family history. Many thanks to every Mayheritage team.

Date of experience: January 12, 2017
Canada
1 review
0 helpful votes
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Thank you Evalien for your very professional help today. I was feeling quite discouraged because of the windstorm that took out my PC along with the contents of my files etc. I truly appreciate the excellent help you gave me to get my enthusiasm up again. My Heritage is a great programme and is well supported by such great tech advice by people like Evalien.

Date of experience: January 11, 2017
Finland
1 review
0 helpful votes
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I have liked MyHeritage and I have been able to add a lot of new members to my familytree, even though I already had before found members back to 20 generations. But using MyHeritage I have been able to go 20... 30 generations longer and found there also a lot of skandinevian kings and even goods, which is in my opinion at most unbelivible. I have got feeling that it´s too much quastion of change of information between other MH users without exact evidence. It would be fine if there were some sort off help desk were I could use my own language. So excuse me my poor english.

Seppo Roschier

Date of experience: January 11, 2017
Maryland
1 review
5 helpful votes
Follow Bob S.
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I saw when I checked my credit card online that my account had been charged for a year subscription which I did not attend to renew after the 14 day free trial. I have contacted support at MyHeritage four times to cancel my subscription and refund my money. My first attempt got a reply that my subscription was cancelled and that I would not be charged again in December 2017. I emailed again about a refund less the three days that passed before my cancellation. I received an email with a ticket number and a message saying they would contact me. After five days no response. I emailed again and three days later still no response. My next step is to dispute the charge with my credit card company.

Date of experience: January 11, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Bob,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Ohio
2 reviews
7 helpful votes
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Just another sucker
January 9, 2017

RUN LIKE HELL! DO NOT USE MY HERITAGE. WORST CUSTOMER SERVICE EVER. SPENT OVER AN HOUR WAITING TO SPEAK TO SOMEONE JUST TO GET THE RUN AROUND!

Date of experience: January 9, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Dru,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Florida
2 reviews
4 helpful votes
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After spending three hours total on the phone and getting cut off four times, I wrote a review on SiteJabber and was contacted by a customer rep from MyHeritage.com about my billing issue.
We quickly straightened out the problem with this phone call. I wish there was some way this could have been done sooner but he said that normally the phone system isn't a problem.

Date of experience: January 9, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Margaret,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Netherlands
1 review
6 helpful votes
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Ordered in november and still haven't received anything from them. I bought 3 kits worth over 250 to holland. Never received them and kept sending them e-mails. They replied several times that they are sorry but still haven't received anything!

Horrible customer support, horrible ordering service, horrible company!

Date of experience: January 9, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Mario,
Thank you for your review here on Sitejabber.
Please write to support@myheritage.com from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Maryland
4 reviews
15 helpful votes
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Closed my Account
January 5, 2017

Well I got my email stating that my Account is closed, after I could not reach this place especially by email with a question as to was the Billing Company wanting my personal Information of my Credit Card information for Payment and I had no way of contacting or forwarding the email to make sure that this was a legititmate and there was no absolute wa to email or phone them! Since I have complained on SiteJabber i have gotten an email that is telling me that I been cancelled!

Date of experience: January 5, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Marilyn,
Thank you for your review here on SiteJabber.
Firstly I would like to mention that we are a legitimate company and I apologize for you not being able to get through via the phone support help line.
I invite you to contact the support team via email to from your registered MyHeritage email address to support@myheritage.com and a friendly representative will contact you to assist you with any problem you may be having.

Kind Regards,
Dean,
MyHeritage Team.

Texas
2 reviews
21 helpful votes
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Avoid this business!
January 4, 2017

I ordered the test kit before Thanksgiving in 2016. It's now January 2017 and I still don't have the kit. I've gotten several emails from My Heritage claiming that the test kit is "on it's way". Um, not it's not. It's also difficult to contact them on the phone. Run away from this business!

Date of experience: January 4, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Kass,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

New York
1 review
6 helpful votes
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Not impressed
January 4, 2017

Activation code for testing kit did not work. Called company and was told (after long hold time) someone would get back to me in two days. No one did. When I finally checked site about a week later I found it had been activated. Mailed testing kit back two weeks ago and no indication they have received it. I'm sure I'll be dead before any results are mailed back. Regret I ever started dealing with this company.

Date of experience: January 4, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Vicki,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.

Sweden
1 review
11 helpful votes
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This company automatically renews your subscription with NO notice then refuses to refund your subscription. This is the height of sleazy business ethics and I am going to dispute the charge with my credit card company and advise everyone to take this into consideration when dealing with them

Date of experience: January 3, 2017
MyHeritage Support T. MyHeritage Rep
over a year old

Dear John,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you.

Kind Regards,
Dean,
MyHeritage Team.