MyHeritageReviews 6,486

I did use this service for a week or so and although there weren't records for all the people I was searching, I did find some very interesting lines.

I had signed up for the 14 day free trial period. Unfortunately, i tried to cancel my membership before the 14 day period was over because i couldn't find records on all the people i had searched, and the cancellation didn't work. I tried a second time and again, I was unsuccessful. This resulted in me being charged for a years subscription when I was trying to cancel prior to being charged. I tried to cancel three times after being charged the fee and I was eventually successful. Luckily, the people at MyHeritage were understanding of my situation and refunded the entire fee, which i thank them for.

Therefore, for the service they provide and their understanding I give them 4 stars. -1 because I couldn't find records on all the people I searched.

Several of my relatives have purchased DNA kits from MyHeritage, and have enjoyed comparing ethnicity maps, chromosomes, and DNA matches. We now have a huge family tree, built with their incredible software, many branches of which lead to ancestors who arrived in the USA centuries ago. Most of them were suggested by MyHeritage, having been identified in other people's family trees and cemeteries. Branches of the family tree can be displayed in traditional design formats and printed as attractive posters.

I have come to love and trust the company, largely because of their 24-hour technical support staff who are always thoughtful, knowledgeable and intuitive (i. E., they understand exactly what you're asking, even if you can't articulate your question well). I'm also impressed by their willingness to upload and reanalyze raw DNA data that other ancestry companies have produced.

I am disappointed in how much miss information is being copied in my family history. People who are vastly distantly related to my father's ancestors have posted errors which have been copied and scenarios constructed around the error. I am a much closer relative to the people in question and am in contact with even closer relatives in their 80's who remember the family history vividly. I have documentation compiled by an woman who lived to be 100 and had recorded family history for many years recalling her contact with said people. I' getting a bit jaded about the whole history site thing.

I called this morning to resolve an issue: I cannot transfer DNA file from FamilyTreeDNA to myHeritage.
First I was accused of changing the name of the file. When I insisted that I did not so myHeritage accepted that their transfer service does not work well (if you know that why do you start conversation with the accusation that something was wrong with the name of the file?). It was clear for me, because several friends of mine encountered the same issue.
Unfortunately I heard no apologies from myHeritage. Moreover they could not provide me with information when the issue is to be solved. I was completely dissatisfied and then as the cherry on the cake I received an email saying "I am happy that... we were able to resolve your issue together".
NO! The issue is not solved! And I do not have an impression that someone is trying to solve it. The good answer would be "We are really sorry, we are doing our best to fix the problem. We expect is to be solved by..." or "We are really sorry, we are doing our best to fix the problem. We will inform you by email when the service work again".

Vraiment, j'ai eu beaucoup de chance d'etre Mis en relation avec la conseillère Rosario G. De myheritage, qui a été très patiente, précise dans ses explications et m'a beaucoup aider dans la résolution du problème que je rencontrais pour la fusion de 2 arbres.
Vraiment merci à elle, j'ai l'occasion d'appeler d'autres outlines, je dois dire que j'ai été particulièrement satisfait de ce contact.
Salutations cordiales et à la prochaine si besoin.
A. Galipon

Lana M. Spent a lot of time with me in successfully assisting the transfer of two Family trees from my account to my wife's account.

So now we have all our family trees on the one account which makes life easy as we no longer have to change accounts to view family members that we are researching together.

Lana was very patience with me and was able to assist with some computer shortcuts whilst allowing me to master the download of family files from my account to uploading family files to my wife's account. So now we both work on the same account with common families.

My wife also mentioned that she appreciated Lana's patience with us during out time with her

For the experience I feel more confident in using My Heritage programme, thanks to Lana.

Keith O'Malley
Sydney, Australia