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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I found an error in their accounting. I called them and explained my side of the issue. It was understood, immediately accepted and corrected while I was still online.
Gefallen hat mir die grosse Information über meine Vorfahren, (Beruf, Frauen Kinder)die Erkenntnis über die von ihnen verschieden gegangenen Wege. Man versinkt selbst in eine andere Zeit und erkennt, wie schön und gut die heutige Zeit, in der wir leben, ist. Jeder sollte eine Zeit Ahnenforschung betreiben.
Was mir nicht gefahl, waren die manchmal nicht feststehenden Elternteile die einen manchmal sehr verwirrten, die sich sehr schnell eingeschlichenen doppelten Familien, die zu vielen Smartmatches bis zum Recordmatch und die "Lebenden" bis zum Jahr 1900. Das Service-Personal ist sehr hilfsbereit und freundlich und löst sehr gut anfallende Probleme. Insgesamt bin ich nach 1 Jahr Migliedschaft einfach begeistert!
I called today because a charge got put through to my credit card for membership and I don't want it. I have not used the site at all - as your records show. The agent who helped me (Mark) was very courteous and confirmed the charge had just gone through and that he would cancel it and that I would get a refund. That you're a refund friendly business. He also changed my email on file (which was incorrectly spelled)He explained I would received several emails including one confirming my refund. What I got was a confirmation that I renewed through 2020 and that at THAT TIME my subscription would be ended. And no refund. This is unacceptable. I don't want to be charged for something I do not use. This is terrible. And there is no email address for me to write, I need to get back on the phone and go through the call again. Very dissapointed.
Der telefonische Service wurde in den letzten Jahren deutlich verbessert. Keine langes Warten und ein freundlicher, kompetenter Ansprechpartner, der das Problem löst.
Hello,
Yesterday I encountered a problem with your site.
Today I turned to "myheritage" by telephone to clarify the issue and received a response from me.
I wanted to thank Ziv S. For a quick and reassuring treatment of the subject I was worried about.
Ziv, gave an outstanding service - he is highly acclaimed!
I want you to pass those words to him and to his superiors.
Thanks and a wonderful week.
Shoshana Danevitz - Kizel
I had difficulty uploading a photograph to MyHeritage website for my family tree. With the assistance of Mikael, he found and corrected the problem I was having and told me how to work with any future problems uploading large photo files. This is a great website for Ancestry research and Family Tree Building & documentation.
I am a happy user of MyHeritage. And when I have a question or problem, they are easy to contact and willing to help!
MyHeritage do all it's possible to help customers. I'm really satisfied by the answers to my problem and by the solution that was found.
I had some trouble with my family tree. I couldn't get the local teams help so went the long way round. The person I dealt with was very helpful and fixed the problem. Thanks!
I have been using their site for about 8 years and developed a wonderful family tree. Using their tools I have discovered lost branches of my family and my wife's family. I have uncovered records and documents about family members from previous generations and from all over the world.
Their customer support is very good, whether by email or by phone.
Had some problems with my family tree, some of them i several weeks. This morning at last I called - why didn't I call earlier?
All my questions got answered immediately, got an e-mail with a description to solve one problem an best of all: mistakes I had made became corrected at once. I am so satisfied!
Gerhard Nuss
MyHeritage is an excellent heritage preservation application. This user-friendly tool that helps you record and manage all the knowledge you have about your family history. You can store, present and access different types of media for hundreds of family members. The application presents the family ties in a very clear, useful format (which you can customize to meet your specific needs).
It also constantly offers exciting discoveries about existing family members and potential relations in other family trees - helping you fill in the blanks.
I would also like to point out the excellent service I received from customer support, troubleshooting some tricky technical issue. Melissa A went out of her way to find creative solutions and her professional, kind service made a huge difference.
Meagan was so very patient and helpful! I love her accent and diction! I am a person of little words!
So helpful! I'm so happy, the girl give me a nice attention, talk to me kindly and had lot of patience.
I had a problem with my kits. But your specialists have done very quickly and they have solved the problem. I am very happy with the service. In addition, they give me a good
High service attitude, pleasant conversation, professionalism, deep knowledge, caring, sincere desire to help, patience, creativity and conveying the feeling that the service provider loves what he does and proud of the company in which he works.
DNA Probe ist angeblich auch nach Monaten nicht im Labor in den USA angekommen. Keine Antwort auf Nachfragen und Reklamation und Stornierung. Absolute Funkstille. Das Unternehmen MyHeritage ist nichts weiter als ein Betrug. Niemand sollte auf dieses Angebot hereinfallen.
Dear Maria,
I regret to learn that your DNA samples haven't been received by our lab yet.
I'd be glad to follow-up on this on a direct basis. Please contact me at "catarina.vipsupport@myheritage.com" from your registered email address so I can assist you as soon as possible.
Kind regards,
Catarina
MyHeritage Team
****************************************** Google Translate - French ******************************************
Chère Maria,
J'ai le regret d'apprendre que vos échantillons d'ADN n'ont pas encore été reçus par notre laboratoire.
Je serais heureux de faire un suivi sur cette base directement. Veuillez me contacter à l'adresse "catarina.vipsupport@myheritage.com" à partir de votre adresse e-mail enregistrée afin que je puisse vous aider dans les meilleurs délais.
Sincères amitiés,
Catarina
Équipe MyHeritage
Very useful and ease to use! One place to centralize all the information regarding the entire family. And if you have family members abroad, they can also participate in their own languages. All family photos and videos organized in one place accessible to all members. And if you have any problem to operate the site, the support assists you very efficiently.
I received very personalised service from My Heritage. I needed to be rung back over renewal of my subscription, and ended up being rung back twice as I was unable to take the first call and both calls were made at exactly at the time agreed upon. It was important that I didn't miss these calls as I receive a lot of nuisance calls at home so don't always answer my phone. I was impressed with the politeness and warmth of this My Heritage staff member.
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Dear Fernando,
I am sorry to read your low star review. I have been able to locate your MyHeritage account and can confirm that your refund has been issued, and no renewal has been done.
When you requested the refund of your Annual Complete Package Subscription, Mark proceeded to stop the automatic renewal of your subscription first, to avoid any future charges. That explains the email that you received stating that your subscription would end on 2020. However, after that, he issued the full refund, and you should have received a second email confirming it.
If you have any questions about this procedure, please do not hesitate to contact me directly. You can email me at elena.vipsupport@myheritage.com and I will be happy to personally answer any question you may have.
Kind regards,
Elena, MyHeritage Team