About the Business
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools. Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records. The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more. Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos. The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
My Heritage is a quality site with excellent features and top-drawer customer service. Their photo-enhancing software is very impressive and helps us to see our ancestors faces much more clearly. I would like to see more primary documents available, as transcriptionists often misunderstand handwriting and the original image is always necessary for confirmation of the data.
Opened up a whole new experience, enabling me to compile my family tree with a lot of enjoyment while doing so. Input from others around the world to compare people in their Family Tree with mine and to confirm the family connection. Regular contact from My Heritage pointing out errors etc. An abundance of emails with updates to add to the tree. The Old Newspaper historical data provides extra of information from Newspapers around the world. The photograph animation is cool, also being able to turn any B&W photograph to colour and correct any faults in the photographs(cracks etc). In seconds.
My target was for around 200 people in my Tree, but my number is 13,000+ and still growing. I am very pleased and happy I found My Heritage Thank You!
I have received more information on family research in Europe and Eastern Europe from My Heritage than any other company. I also receive continuous emails adding names to my family research, identifying even more family.
I believe the higher cost almost made me quit. Your person offered to extend my subscription so I will stay. You should offer a two payment plan.
I have had problems navigating the site. I have asked several times to speak to a real person. The AI responds are not much help. When I was able to talk to someone in the past, it was a great help. Family Search and Ancestry does have real people to help. I prefer their sites because of that. MyHeritage does not help with that person touch. I don not use MyHeritage as much. Stick with FamilySearch and Ancestry.
My origins can never correspond to the results I received. I know so much about my ancestry that it's just not possible
I've emailed customer support several times with no response. My issue is defective functionality in relationship diagrams. I feel the previous version should reinstated until the defect in the new one is fixed!
My Heritage makes it so easy to do the updates and keep on top of adding new find to your family tree.
Tack för all information jag fått om min släkt- det är mycket värdefullt!
A great way to keep track of your family history and explain it to younger generations. Continued improvements make it more interesting to use.
Easy to get started and build your family tree, many good features, pricing is good
It has been very interesting to know the ethnicities and I have found some cousins, which for me is already a lot. Most of the matches are low rate or very distant relatives anyhow.
Living in The Netherlands, but with an English background, my site is maintained in English. I therefore have to log on to myheritage.com, which automatically changes to myheritage.nl, and in Dutch (my profile says I want to work in English). I can then (before logging on) choose langauge English, so it then switches to myheritage.com and log in. So far fine. Then I get an email with e.g. discoveries. If I click on that then I am automatically on myheritage.nl again, and if I make the mistake of accepting anything the source is then registered with a Dutch name, so I have a number of resources twice, once with an English title and once with a Dutch one. Most frustrating, and I never found anyone in MyHeritage who is interested in looking into this. But apart from that I can record a genalogy tree as I ewould expect.
Jag prioriterar Geni och använder MyHeritage som hjälpmedel.
Details not available. Detailed results and data not made available!
I really appreciate the match feature. It has helped me expand my tree a lot
Very interesting findings. Good to know where my ancestors come from. I was surprised to find so many spread all over Europe and USA. Also as far as Australia.
Learned of many relatives I had never heard of. Gave new insight in family history and where ancestors came from
Gracias A sido muy positivio conoceer la historia de mi familia Excelente aplcacion
Why can't my family tree be moved over to that site instead of doing it all over again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members