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MyHeritageReviews 5,556

4.2

About the Business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools. Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records. The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more. Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos. The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Czechia
1 review
0 helpful votes
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Wonderfull MyHeritage
July 1, 2025

I have been using thi program for many years with great satisfaction.

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Satisfied
July 1, 2025

The person to person is always very helpful when used and I find the site very easy to get around.

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
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Integration
July 1, 2025

My main platform is on family search - your integration is poor so i avoid your system as much as i can

Date of experience: July 1, 2025
Czechia
1 review
0 helpful votes
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My experience with MyHerritage
July 1, 2025

I am very satisfied. I use MyHeritage as a source of entertainment, not for serious research. I like it.

Date of experience: July 1, 2025
Austria
1 review
0 helpful votes
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Live Memory not usefull
July 1, 2025

There was no information that the number of photos are limited per year.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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Expérience
July 1, 2025

Mon expérience avec MyHeritage est excellente, cependant il y a des clients potentiels qui ne devrait pas faire d'arbres généalogique, avec de fausses informations trop souvent et des données qui sont erronées. Sa prolongé mon temps de travail a corriger les erreurs des autres utilisateurs de MyHeritage

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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I Tried with no luck
July 1, 2025

I loved being on the site - but no one would help me with my renewal.
I asked them repeatedly to email me. They said they would only call - I do not know why. I am on a fixed income and was hoping I could continue.
I cannot afford $300 a year for this service.
It is a shame because I really liked being on my heritage. Guess I will just have to go to the library and use the free ancestry site.

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
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Enganchado
July 1, 2025

Llevo tres años trabajando con MH y está siendo una experiencia maravillosa y enriquecedora

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Je suis parti d'une feuille presque blanche, et grâce à MyHeritage j'ai réussi à reconstituer notre arbre généalogique familiale, avec l'aide également d'autres personnes qui ont fait comme moi, et ont partagés leurs découvertes et leurs documents, photos de familles, le tout croisé avec d'autres sites de généalogies qui conjuguent parfaitement leurs données avec cette entité incroyable qu'est MyHeritage.
J'ai retrouvé tant de personnes que je ne connaissais même pas et pourtant, cela s'est réalisé, j'en ai même rencontré certaines, j'ai voyagé à leurs rencontres, certains étaient à proximité dont je ne soupçonnait absolument rien, ni même leurs existences, d'autres ailleurs dans le mond. J'ai presque rempli ma mission à 65 ans, un travaille de 6 ans, qui n'est pas encore terminé, mais au combien précieux pour notre famille, frères, soeurs, parents, cousin(e)s, oncles, tantes, encore en vie, et nos enfants, petits-enfants, arrières petits enfants et autres membres de ma grande famille. De la Suisse, à l'Alsace, du Pas-de Calais, à l'Irlande, l'Allemagne, la Belgique, le Danemark, les USA, le Canada, Mexique, etc... notre famille s'est expatriée un peu partout en Europe et en Amérique, et bien ailleurs.
Je continue mes recherches et trouvailles tant que l'envie me motivera, et la santé me le permettra.
Je laisserai un beau cadeau à mes descendants, sans oublier que j'ai réussi également à reconstituer le chemin de mon Grand-père (Malgré-nous, incorporé de force) depuis sa terre natale jusqu'à sa mort en captivité en ex-URSS en 1944.
Merci à MyHeritage sans quoi rien n'aurait été possible et surtout aux données et archives, photos, logiciel, etc... incroyablement accessibles et uniques dans cette rubrique.
Slts
A.Thomas

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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En kul hobby
July 1, 2025

Ett forskningsverktyg som kan bli vad du vill och ge dig nya släktingar i fina träd

Date of experience: July 1, 2025
Washington
2 reviews
0 helpful votes
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I started out using MH 11 years ago. Since then, I've made *many* discoveries about my ancestors and found additional information by connecting with other living MH members,

Date of experience: July 1, 2025
Washington
1 review
0 helpful votes
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From knowing next to nothing about my ancestors to having more information that I could ever possibly dream of.

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Accès temporairement bloqué
July 1, 2025

Je ne sais plus accéder à mon arbre et je dois entrer en plus au minimum 50 caractères!

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Fantastické věci
July 1, 2025

Možnost získat spoutu informací o své minulosti, velice jednoduše.

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
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My "Go TO" genealogical website
July 1, 2025

I belong to four genealogical websites but find MyHeritage.com to be the best for me. The format as well as the regular email matches is what I like best.

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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L'application parfaite
July 1, 2025

6 mois de travail seulement pour reprendre 30 ans de recherche de mes grands-parents en bénéficiant de mise en forme séduisante. Anecdote amusante j'ai pu relier facilement Chirac à Mitterrand entre ma famille et celle de mon épouse!

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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Nice service
July 1, 2025

Happy to be offered Omni in order to enhance my knowledge about my family tree.

Date of experience: June 25, 2025
Canada
1 review
0 helpful votes
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Need better way to delete files
July 1, 2025

Need to delete a file when it is no longer relevant. Need system in which we can delete and then keep searching for a proper heritage.

Date of experience: July 1, 2025
Mexico
1 review
0 helpful votes
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Excelente
July 1, 2025

De lo mejor, para crear y administrar tu árbol genealógico.

Date of experience: July 1, 2025
Belgium
1 review
0 helpful votes
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Very satisfied
July 1, 2025

I am still satisfied with myheritage.
Have been a member since 2011 and have found many ancestors.
In short very satisfied

Date of experience: July 1, 2025