MyHeritageReviews 6,486

My family tree had not been active for approx 10 years and had some quite valuable information which would have been quite hard to replace after the passing of my parents. The tree would not open but after some great help from Peter the support worker it was reinstated and worked perfectly.
Thank you Peter

Très contente d'avoir adhérée à MyHeritage, très enrichissant de découvrir nos ancêtres et cela m'a permise d'avoir des matches avec des membres de ma famille et de pouvoir échanger par mail.
Je n'aurai jamais pensé remonter aussi loin dans le temps.

I ordered more kits for my family and messed up the shipping address. It was really difficult to figure out whom to contact, the 0800 number wasn't in service anymore. I ended up emailing and also writing on Facebook messenger. A rep got back to me in a few hours. They sent new kits to the correct address, free of charge. The kits going to the wrong address were deactivated. The whole experience was really nice and I definitely will be ordering more kits soon!

I have used my Heritage in the past and the records are not that great find my past and ancestry are better. I re-joined last year as I uploaded my DNA so wanted to see matches etc. It is £50 so no big deal. This year, without any warning that my subscription was up for renewal and without my consent, and after keeping my banking details without my consent, they have taken £225. I have called them and emailed them but no reply. This auto renewal must be in the small print and they purposely don't being to your attention what you are agreeing for. I also don't understand how they can keep my banking details and send a charge through without me authorising it on my banking app. Maybe I'm naive, but this company seem to be out to trick you. Be very careful when they give you a 'great discount', there's not such thing as a free lunch as I've learnt to my cost.

There ppl have extremely pushing behavior. Their work from home sales ppl do not take NO for an answer even I told them time and time again within the same phone call NO I M NOT INTERESTED. Price goes from $400, us to $350us to $190us to $134us during all this I kept saying nononononononono. They are like drug dealers pushing on you and pushing. They have a way about making sure that a person will never deal with them again.

I have been working with Myheritage for almost 2 years to create a family tree. This has led me to also use a DNA test to learn more about my ancestors and ancestry. The whole event has given me a lot of knowledge and was a wonderful pastime during the Corona pandemic. Several times I have enlisted the help of knowledgeable MyHeritage staff, which has helped me tremendously and I am very grateful to them. I can recommend everyone to embark on this adventure with MyHeritage it is an enrichment.

Jan Bouwmans

Ich verwende MyHeritage schon jahrelang und bin sehr zufrieden. Die Bedienung ist einfach. Mögliche Fehler bei Datumseingaben zwischen Personen einer Familie werden sofort angezeigt, Möglichkeiten zur Prüfung (doppelte, verstorbene Personen Duplikate) sind möglich - sehr hilfreich!
Die Unterstützung durch den Support ist sehr gut und hilfreich, eine Bearbeitung mit Lösungsmöglichkeiten von gestellten Fragen und Problemen werden kurzfristig übermittelt

Thanks to the myheritage team, especially Claudia! It was really professional, timely and friendly help! Nice to do deal with you!

Second time using customer support to my complete satisfaction.
MyHeritage is my favorite family tree support.

MyHeritage Support team is extremely prompt and helpful when it comes to answering different kind of questions. Kind experts with helpful guidelines.

Looks like their information is Limited to Social Security Index, Census records, and what some other active member uploaded or attached to the family tree. If you are trying to get an obituary not found in Google, Forget It! That is what I originally wanted - nope, Non-Existent unless another member loaded it and not any even remote member of my family. As Far as the DNA Results, I think they do something VERY Intentional. They will hold on to your results until you get past the first "free" month, although you already paid for the kit and really only get the one month membership free if you paid $64 (inc shipping) for the DNA kit. I mailed mine back the very next morning after receiving the kit to make sure they couldn't claim it was my fault! My additional charge just went through for the Year ($149) and still no results. I read another review that if you don't renew or pay for the next period they won't release your results! I also heard they erase what you established if you cancel. So, I am going to invest in one year to have time to work with my tree and really see about these results. But, the Family Tree really seems to be the only thing I get. So, really think about what you want out of subscribing to something like this and compare to other companies - something I failed to do! I really feel like $149 (which they said is half of the real $299 price) is Quite Pricey. I think the $149 could be appropriate if it were a one time membership fee to start and keep your tree there, but per year when most of us won't use it much after initially checking out the family! On top of everything else, they are actually depending on the members to source information that they use!

My Heritage, where do I begin. My grandmother originally recommended this to me. This advice was the worse the she has ever given me. Yes even worse than her Christmas gifts. The platform was terrible and outdated. And when my free trial was over I canceled my subscription. A few days later I was charged $139, for no reason. It's a real shame I'll never find out what heritage my grandmother came from. I may never know what genes made her crazy enough to think this platform is anything but garbage! I would give you a zero but I can't do I give you a one.

Zeer prettig gesprek, waarbij ik ook de juiste hulp zover heb gekregen! Top en nu hopen op een goede oplossing!

Got this DNA kit in August 2021, and have been waiting for results now 6 month because tests can not go true customs in usa..

I highly appreciate the help of MyHeritage team that was qick and professional. It helped me to correct lost members of my tree.

I am writing a rating of 4 out of 5 just because there are a few flaws and bugs in the system that may only be important to me, only I noticed them. I'll be happy to change the rating to 5 as soon as they're fixed, as promised by MyHeritage.
The work of the support team is especially great. Requests are always answered quickly, helpfully and patiently (sometimes those questions are due to my lack of familiarity with the descriptions). Got in touch with Jonathan, Glenda, Shearley, Ron - thank you!

Nadat het aanvankelijk moeite heeft gekost om een telefoonnummer of e-mail adres te achterhalen is er daarna prima service verleend door MyHeritage

Had an issue which saw 4 tickets and was ongoing that had me near quitting the site until 1 party worker; Shayli, came and took over handling the issue. She showed efficiency throughout and resolved the problem that had her wondering why it wasn't resolved sooner.
An employee such as she is dependable and knowledgeable and can keep the site in very high standards as this is what is needed. Tickets need to be handled in a timely manner and Shayli did wonderfully and even explained what she had done.
I enjoy the site but there is a need for some improvements, like all businesses. I am really grateful to Shayli and hope My Heritage will continue to have employees as dependable, trustworthy, reliable and efficient.

Through a mistake of my own doing (wrong synchronisation configuration) and a bug in the back-up I lost the tags to the foto's on the site. Although it took a few weeks to figure out the mistake and how it could be fixed the support never let it drop and eventually came with a solution.