MyHeritageReviews 6,486

MyHeritage.com has been a huge help to me in compiling a genealogy of my mother's lineage. I've met cousins she or I never knew existed, learned about my maternal grandmother's and maternal grandfather's families, found 1910, 1920, 1930 and 1940 US Census Data for many family member which allowed me to look up their addresses to see what their residences looked like (then or today), and them most amazing aspect of MyHeritage is that it's allowed me to colorize old black and white photos as well as animate several photos--the project I'm working on includes data, family stories, and photographs, so seeing old black and white photos come to life in color has been striking--and has added tremendously to the project.

Thanks for excellent support understanding and finding a solution to my problem when testing MyHeritage's Family tree Builder.

Het programma MyHeritage werk voor mijn gevoel goed en is makkelijk bij te werken of te veranderen. Het beoordelen van de Smart Matches is ook makkelijk te doen en het eventueel overnemen van gegeven werkt ook goed. Alleen is het jammer dat er soms Matches die beoordeeld zijn in de lijst met ontdekkingen blijven staan als zijnde nog niet bekeken. Ga je deze trachten te bekijken is er echter geen matches te vinden. Bij mij blijven al meer dan een half jaar zo matches in de lijst staan en dat is wel jammer.

About 2 years ago I bought a DNA Testing Kit for $100.00, which I did and posted off. I never heard anything back, but I thought it would take a long time because of covid and so on. Eventually, I contacted the Help Centre at myheritage.com and was assisted by a very kind lady who told me I would be sent a new Kit for FREE! Yay! I think the problem was to do with the cost of posting the Kit to Houston, Texas. You get an addressed envelope with the Kit, but I'm sure that's only viable for people in America. And, if you live in Melbourne, Australia, then you need to pay extra postage to make sure that your DNA Testing Kit gets to the right place. Anyway, I'm very pleased with the service I received. Thank you My Heritage. Yours, Amanda Jones.

Momenteel bezit ik 2 jaar de MyHeritage applicatie en heb de meest uitgebreide licentie genomen. Deze keuze heb ik gemaakt om gebruik te kunnen maken van diverse databanken en van de resultaten van andere gebruikers die een stamboom opbouwen. Ik vond het verrassend dat er zoveel mensen bezig zijn met het opzetten van een stamboom en daarbij kan ik ook gebruik maken van hun kennis. Ik heb veel voorouders kunnen achterhalen met de hulp van andere MyHeritage gebruikers en de uitgebreide beschikbaarheid van informatie binnen de MyHeritage applicatie. Van tevoren had ik niet gedacht dat MyHeritage over zoveel informatie beschikte over mijn voorouders. Ik vond het opmerkelijk te zien dat er zoveel verwantschappen bestaan met anderen waarmee ik op de lagere school en middelbare school heb gezeten. Zelf gebruik ik MyHeritage meestal als webapplicatie omdat ik daarmee op elke computer beschik over mijn totale stamboom zonder dat een sync noodzakelijk is. Verder is de MyHeritage app op mijn mobiel leuk om even iets op te zoeken in mijn stamboom en te tonen aan anderen.

I had a free trial and failed to end my subscription with one day. I immediately contacted customer service to get
Help with this and had hope for understanding. I had ordered a DNA kit and clicked that I would get a free trial, and missed to cancel it with one day. I was surprised that I didn't get any more e-mail about this before they charged me a lot of money.

MyHeritage's customer service refused to cancel my subscription and give me a full refund. I almost beges them too, and after not answering my emails I got a call and talked to a Costumer service agent that said all they could offer was 40% refund. I lost 60% to a service I don't use.

Customers make mistakes, and the fact that they could not understand that it is a lot of money to lose made me really disappointed. No understanding and no e-mail before charge. I am a dissapointed costumer and I almost feel fooled.

I completed the DNA test (heritage part, not health). While I acknowledge everyone's findings and experience differ, for me it was a waste of money. I got many emails (often the same information repeated) alerting me that due to the DNA results they had found a relative - but that information was item information I had added to my family tree BEFORE this test. Things like - hey, we found your dad - when I had already known who he was and provided THEM with this information. You'll also get thousands of 3rd and 4th cousins which if that's what you're looking for, then go for it. I also subscribed to their search website for my 14 "free" days. There were gaps in my in moms family history I was looking to fill. I found nothing. Literally nothing - when I say my moms side, I included her in my searches and found nothing. After I subscribed to my free trial, I was sent an email saying they let me know when my 14 days was almost up so I could cancel if I wanted. Only, they DID NOT send me an email. On day 14, I went to cancel and found they'd already charged for a full year. I emailed them to ask for a refund - they did not respond. I wouldn't mind if the site was useful, but, as previously stated, I found their site worthless. When performing a search, anywhere, you need ways to narrow results (after all, who wants to search through 10,000 results). However, on their site i seems impossible to narrow search results effectively. For example if you search by a first and last name, state specially you want to look at records only from the 1930s in Scotland - your search results will include things like results from the 1800s from AND from other countries. Their filters don't work. I went on another site and paid for the info I wanted.

Rip-off artist: My MyHeritage Webb site stopped synchronizing with "MyHeritage Family Tree Builder". I contacted their support team to rectify the problem, but to no avail. It was obviously a corrupt database, and the only way to rectify this was by deleting the site and starting afresh. To may horror the account was deleted at the same time. On contacting MyHeritage to transfer the remaining subscription to a new account, I was told no problem just send the original payment details, which I did including the payment conformation receipt from them. Then the communications go dead, no response from any of my emails. They owe me 5 months subscription plus and extra 6 months given to me originally by their management due to an error on the original renewal, plus a gift card of $30 (valid until 17/08/2023) I am highly infuriated by this treatment of their incompetence to rectify the database and then the non-communication after promising to rectify the account. Think twice before you sign up with them and do not believe a word that comes out of their mouths.

A special "thank you" for Julia, who, with patience and efficiency, untangled all my problems... Now, I am reconciled with my genealogy, left aside for quite a while, because I just could not fix the problems by myself (I am no GEEK!). I must add that some of your correspondants are more efficient than others... Thank you again Julia!
Just one regret: so sorry not to be able to have a direct phone line to get in touch IMMEDIATELY when there is a crucial question... try not to let us on tender hooks too long...
On the whole, am very pleased with My Heritage... greetings from Paris, m. Meier

I used MyHeritage for a few years off/on before deciding to purchase a yearly membership for $199. I attempted to log in the following December and THOUGHT I cancelled the subscription but apparently not. IF it was my mistake, I get it BUT they sent NO NOTIFICATION that the membership would renew AND it increased by $116. WITH NO NOTICE. How dare they?! A day after the renewal charge I called and they refused to cancel /refund. SO I had to pay $315 for something I didn't want nor could I afford. I deleted my account and will tell everyone I know to avoid this unscrupulous company. There are other more reputable companies out there.

Made a complaint to the BBB.

I submitted 4 things: bank a statement, a google receipt, a bank notification of withdrawal email and a screen shot of my active subscription (it shows date paid, date of renewal.)

Myheritage responded with: "After looking into this for you I am able to see that you have spoken with a representative about this issue."

No kidding? I spoke to someone, yes. Finally some truth. Did you look at the evidence? Nope because your unsatisfactory reply is final.

ABSOLUTELY NO resolution

MYHERITAGE just wants your money. Judging by the negative reviews they won't give refunds. Or notifications that they are going to charge you. Then pretend you didn't.

Greedy SCAM

Save your money folks, save your heart ache and wasted breath, not worth it

As I read these reviews, I realize I should have read them prior to any service. First, all I ever got was 3rd to 5th distant cousins.
Second, and most importantly, they are nothing but scamming thieves.
I emailed and got a response when they charged my account 300.00 without permission. It overdrafted my account causing more fees. The card they charged was a new card. Not sure how they did it. I'm a single parent/foster parent for special needs and medically fragile kids. I'm also disabled. Everything they do is sneaky and full of loop holes. When I spoke to someone I could not understand, he tried to be all nice and offer me more subscription time. Then, a 25.00 gift card. Then, 100.00 refund. When I demand a full refund and cancelation, he got quite nasty. He kept going up in small increments... pretending to talk to a supervisor...
I demand to speak to the "supervisor ". He pretended to transfer me. It was still him. I told him I was recording the conversation and had all my records canceling what they were charging me for. He got really nasty. He said I would have a full refund in 7 to 10 business days and literally dismissed me!

They took $159 from my account without my approval. You will be on the phone forever. DONT DO BUSINESS WITH THIS BUNCH OF CROOKS.

Great site, lots of awesome features, discovered some l new family members, brought old family to life.
And true, real support, I had an issue (by my fault,) and got the result ion quick and to my satisfaction.
I will totally renew and recommend the subscription

Problemen met inloggen. Verkeerd e-mailadres opgegeven bij registratie. Snel opgelost. Vlot en vriendelijk geholpen.

I'm very unhappy with the 'resolution' to my problem. I was on auto-renew, but received NO advance warning that it was scheduled to renew. The DAY it renewed, I called to cancel and request a refund. After 8 DAYS of me calling/emailing, I finally get a callback, only to hear they do not cancel or issue refunds once a subscription renewed. The best offer I got was a reduction in subscription price with a few extra months tacked on. Which, if I'd wanted to keep the subscription, would be great, but I will be paying for a service that I won't use. Very frustrated, and will not be recommending MyHeritage to anyone.

I had cause to use this service recently and was pleasantly surprised to at the speed and compertency my enquiry was delt with.

Waited 2 weeks to receive it and i had no idea it's coming from USA now i have to pay for the postage back to the lab in USA!