MyHeritage

I recently subscribed to MyHeriatge and downloaded their Family Tree Builder program. I had some issues trying to download and upload fliles and well as syncing them. Tech
A Alon was very helpful. She was very knowledgeable about the programs and was a great help in getting me up and running with my new program. Thank you Alon for your help.

They helped me right away without trouble and I didn't have to wait more than a day to get an answer. Within three days my problem was solved. That's how services are supposed to be.

How encouraging that they even have phone support, let alone a staff that one senses really cares. Got my questions answered. Will probably call back again later.

Top Notch helpline. The help staff (who all seem to have Irish accents) have endless patience and good humor, even with an idiotic old codger like myself.

Have had the best service from MyHeritage... great communication and prompt replies to my questions! Now I'm eagerly waiting DNA results for my parents :)

Was given dna test as a gift didn't want 24 day trial I don't need to find anyone no notification £114 out of my bank cannot afford his really upset phoned emailed no reply

I wanted to remove an unwanted tree from my website. The service provider gave precise and succinct instructions on how to achieve this. Problem fixed.

Problem promptly resolved with only 1 e-mail. Have had other minor issues over the years & always the same prompt respectful correct resolutions. Thank you staff.

Excellent service, very friendly and professional. Very patient with while helping find the right buttons as I have a vision problem.
Thank you so much

Taking more than two weeks already and not kit delivered. Called customer srrvice nobody amswers. They dont take cuatomers serously. Stay away frm this business. I can even request my money back. I will talk to my bank to reverse charges.

I would appreciate online help explaining the process of reviewing and confirming. For instance when you confirm and import to tree, where does it show?

My request was only for a change of email contacts, but the help provided was very good, also talked me through my computer and it settings, some thing I would not have done by myself
Thank you

Even though i had a basic account from many years ago, they assisted me by telephone in recovering my info. It was complicated, but the agent was extremely knowledgeable.

I hd ordered 4 kits on 5th Nov n pd £180 fr them all. Today I receive a postcard from the Post Office saying that I have to pay £8 for Customs. Really?

Gives me Smart matches almost everyday. My family tree has grown more than ever than with any other program. It was the only one who found my Great grandmother and all her relatives from Sweden.

Thanks for all your help and assistance through the registration process for our DNA kits after I made a mistake on line. So easily fixed when one knows how. Thank you.

Family Tree utility that is easy to use. Different levels of assistance are available including a DNA kit to aid matching various people.
Very professional and helpful organization.

OK, how can you fault something they are giving you for free? Easy when you are met with a page demanding payment to use advanced features at just about every click. "Enjoy FULL access to ALL historical records "FREE for two weeks? EVIDENTLY NOT. This site is so frustrating to try and navigate and input information that I can't last the remainder of my "Free" trial period.