MyHeritageReviews 6,486

My Heritage was the last of the paid subscriptions I wanted to try. I saw their free trial option (or I 'thought' I saw a free trial option) and I selected the most affordable plan at $10 something per month (on a Thursday evening). The process seemed to offer a dna kit but I didn't want the dna kit. I browsed around and the results were very basic for my family. I can't speak for other families but even the free website offered a lot more for my specific family than MyHeritage. When I received confirmation email I was charged over $100 (I think $129 plus tax). I thought that meant they charged me for the dna kit that I didn't want. I tried to reach customer service for three days. They emailed me and said they tried to call me but there was no phone call from anyone on my phone. I finally received a call from a live person on Monday afternoon. He explained that the $100+ charge was for a full year subscription and not the dna kit. I was relieved that there was not a dna kit coming to my house that I would have to travel to the post office to return and hope to get my money back. I told him that I wanted to stop the free trial and explained the lack of results on this website compared to the others. He told me that I didn't select the free subscription, I selected the annual subscription and all he could do was offer me additional months on my already paid for year for free. He offered something else but I don't remember what it was. When I told him I didn't want additional months on something I already didn't want to continue with in the first place, he offered me a refund of $20 something dollars. I told him the only option I have remaining is to talk to my bank. I don't immediately know if I can dispute with a debit card like a consumer can dispute with a credit card but I was going to try. He then gave me a full refund. I will have to monitor my bank account to ensure it goes through. Just a side-tip: Every genealogy site offers different perks. Some results are more extensive than others. I don't plan on volunteering my dna (see other articles on what known companies have purchased dna) but if you don't mind that, different companies provide varying results on your kit so definitely shop around. I would not recommend MyHeritage for basic genealogy research as Ancestry and even the free Family Search seems to provide a wider array of results for my family. Second side note: The gentleman said "I can see your searches." That makes me question how much they track every keystroke. Maybe they all do this but I'm not a fan of that much intrusion.

I am a satisfied user of My Heritage site since 2014. My family tree has 250 members and I made many amazing posters. Once I had a problem to regain access to this site because of my mistake of deleting my email account, I have received immediate help and support which made it possible for me to regain access to my account. Extraordinary customer support proved very efficient and remarkably kind. Thumbs up!

I was billed $191.40 for a year's subscription which I did not request. I received the email notifying me of this on 15 September but the email said I needed to advise if I didn't want this by 14 September. I emailed back and received no response. I also paid for two DNA tests and sent them more than 6 months ago and received nothing. I have serious concerns about how this company operates. I am trying to rectify these problems but contact is difficult (until now impossible)

There service is fantastic. But also I accidentally forgot to end my auto renewal end ended up paying for a full annual membership accidentally. I messaged through Facebook and within an hour got a message from Shane M telling me a refund had been authorised. Couldn't be happier with the customer service and the speed of reply. Well done.

Every time I call, I'm prompted to selected a number that best describe my needs but after making a selection the phone abruptly hangs up in my ear. Its nearly next to impossible to reach a sales agent on line phone and all the other numbers provided for this cite are disconnected. I think I'm better off with ancestry.com at least their agents answer and all their listed number are in working order.

Ich bedanke mich sehr für die kurzfristige positive Lösung meines Problems betreffend die erneute Herstellung einer DeepStory:
"Alle anderen DeepStories müssen vom Neuen erstellt werden. Da Sie vorher von dem Programmfehler betroffen waren, dass diese Möglichkeit in dem Stammbaumprofil nicht existiert hat, sobald Sie eine Storie erstellt haben, habe ich gute Nachrichten für Sie - dieser Fehler wurde von unserem Entwicklungsteam gelöst, und Sie können durch das Stammbaumprofil wieder DeepStories erstellen."

Vor allem jedoch bin ich begeistert vom Arbeit Iher Service-Abteilung, die mir auf meine fünffachen Reklamationen jedesmal, binnen kürzester Frist und detailliert auf jeden Punkt eingegangen sind (Ein Beispiel von vielen anbei).

Jetzt konnte ich auch einen Modus finden, für Personen, deren Fotos in zu geringer Qualität vorliegen, eine DeepStory zu erstellen (siehe Beilage).

Remboursement rapide suite à une erreur de ma part. Merci à MyHeritage pour la rapidité et la simplicité de la procédure

My program isn't working properly in that the Smart Match feature has stopped working. I phoned to get help with this and the person I got did not know what the Smart Match feature was. Considering it is a main selling feature of the program I do not know how she was competent to provide support. I spent sometime explaining in detail the smart match feature and explaining how mine wasn't working. Eventually she said she would send an email to the programmers. Not much help.

I have been in contact with the My Heritage support group for years. Again, it was Ron who took charge of my problem, which he fixed very quickly. Ron's letter has a friendly and helpful tone, which I appreciate.
Thank you Ron for your quick help and I'm glad that My Heritage works with a great team.
Marcsi

MyHeritage paid subscriptions problem.
Internet full of comments of people which suffered from unauthorized paid subscriptions initiated by MyHeritage.

I have same problem yesterday, they charged me at 120 Euro.
I am wrote 4 letters them and this is not what I want to do in my vacation.
I think its no good way to work with clients, uh?
Looks like a scam and its no acceptable profit methods.
Should we escalate this case to make it more public?
PS. And how we can trust them about DNA test, if they are scammers?

I signed up for the 14 day free trail and honestly did not do much within that time frame. My "notice" went to spam and with the busyness of daily life, I forgot about the trail. When I called to explain the situation, I was told that they could do nothing about it, but to make it better they would send me a free DNA kit. It has been a month and it has not arrived. I feel scammed by the this company.

I was charged an entire year despite missing the deadline by 1 day. Since not being able to get a refund, I have played around a bit with the site. I do NOT recommend you spending your hard earned money on myheritage.com
Highly disappointed

Thieves... Charged my credit card $203.00 and say they have no record of it, to refund me. They say I have to supply them with Proof and then they will send it too billing... wtf... I WANT MY MONEY BACK!

I ordered a DNA-KIT but found out that paymenyt was too difficult and too risky. I asked for different solutions with a Swedish Klarna or with a Swedisk bankaccount. I do not trust and I do not feel safe with the Payment solutions that Myheritage offer. I had to cancel my order:(
Rolf

Here the thing they called me last year begging me to make a deal for a one year subscription. They are pushy! Than I see they automatically renewed me on the 27th at a 300.00. I called asking that same day and left a message tohave them contact me that same day. No call. Than I emailed and guy calls me back today saying nothing they can do but give 100.00 off. Give me a break! These people must work on commission. I have my dna on many sites and have never had them be pushy like this. They don't care that you can't afford it or don't need it. I didn't see a spot on their web page to leave a review.

Always a very helpful site to contact if you have issues and the service is just brilliant, A big tahnk you to Sophie.
I mostly use it for the photo section and I find thiis to be excerlent and always improving as the technolgy improves. Very impressive.

Never received notification that my results were ready, did not receive a hard copy report in the mail as advertised.

Not nearly as well presented or user friendly as other ancestry sites-for instance, does not state if DNA matches are maternal or paternal. Amateurish design values: does not explain its terms or visuals for instance.

They charged me $89 after I canceled. I know for a fact I canceled because I took a screenshot. They wont respond to me. I can't download their app (it just loads), won't let me login on the website, etc. When I called they didn't help me at all. On facebook they see and ignore my messages.

All for signing up for a free trial. Ridiculous. Now I have to dispute the charge with my bank.

I ordered a dna kit only, and apparently it came with a "free" 30 day trial of the full site. I didn't even see nor care about that, I just wanted strictly dna results. Suddenly I have a $150 missing from my account. I finally figured out it was this auto renewal that I was automatically signed up for bc of ordering a simple dna test. There was definitely NO advance warning that it was scheduled to renew or anything. As soon as I saw the charge I googled how to cancel this crap and did immediately. I immediately requested a refund as I DON'T want this "service". After DAYS I finally get a call, only to be told they won't issue a refund. They first offered another dna test, which I don't need, I just ordered one. Or longer subscription (which I don't even want to begin with. I just need my money back. All. They offered $40 and some change…. Like that's gonna do anything. Shadiest company I've come in contact with. Do not recommend!

זמן קצר אחרי שהעברתי את תיאור התקלה שחוויתי בנושא הגיבוי, התקשרו אלי ישירות ממייהריטאג ובשיחה קצרה פתרו לי את התקלה. תודה רבה למערכת העזרה ובמיוחד לחברה לידיה שידעה להדריך אותי וכך לפתור הבעייה במהירות. תודה רבה
גדעון הדרי