I have never come across a worse online shopping platform than Amazon.in. I had ordered a mobile phone (Order No-**************158) on 26th Aug '19. Paid Rs 9,999- via my credit card (Citi) and waited for the delivery, which they said would be after 3-4 days (28th to 30th Aug '19). In the meantime I was in touch with them, almost every day, via the phone, just to ensure that the date they mentioned was correct so I should not miss the delivery, as I was scheduled to travel out of the city. On the final date of delivery, when I did not hear from them nor receive the item, I called them. Their excuse was that they had not received the money. This was not true as, when I checked with my credit card dept, the money and been taken. After many pingpong emails later, over the past months, Amazon promised to refund the money but only once the "back office" had done some investigation. Its now been 4 months. My money has been taken, I have not recd the item, and now their latest email states that they can do nothing but will be happy to cooperate with the police! Every time I email them for the refund they show no sense of responsibility--probably thinking that as a customer there's very little I can do! After this incident, why am I not surprised to hear more and more cases of back stabbing by Amazon.in?