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Lulu U.

  • 2 Reviews
  • 15 Helpful Votes
  • 0 Thank Yous

Experience: Society, Shopping, Computers & Technology

Member since November 2017

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2 Reviews by Lulu

I have never come across a worse online shopping platform than Amazon.in. I had ordered a mobile phone (Order No-**************158) on 26th Aug '19. Paid Rs 9,999- via my credit card (Citi) and waited for the delivery, which they said would be after 3-4 days (28th to 30th Aug '19). In the meantime I was in touch with them, almost every day, via the phone, just to ensure that the date they mentioned was correct so I should not miss the delivery, as I was scheduled to travel out of the city. On the final date of delivery, when I did not hear from them nor receive the item, I called them. Their excuse was that they had not received the money. This was not true as, when I checked with my credit card dept, the money and been taken. After many pingpong emails later, over the past months, Amazon promised to refund the money but only once the "back office" had done some investigation. Its now been 4 months. My money has been taken, I have not recd the item, and now their latest email states that they can do nothing but will be happy to cooperate with the police! Every time I email them for the refund they show no sense of responsibility--probably thinking that as a customer there's very little I can do! After this incident, why am I not surprised to hear more and more cases of back stabbing by Amazon.in?
I hd ordered 4 kits on 5th Nov n pd £180 fr them all. Today I receive a postcard from the Post Office saying that I have to pay £8 for Customs. Really?
MyHeritage S. – MyHeritage Rep
Dear Lulu,

I'm sorry to read your low star review and I regret to find you were unaware of your country's policy on shipment and customs fees.

As you may know, MyHeritage has no control over the various local taxes involved when purchasing something online that is mailed from the United States.

If you have any questions on this or need any help, please feel free to e-mail me personally at rafael.vipsupport@myheritage.com.

Kind Regards

Lulu Has Earned 15 Votes

Lulu U.'s review of Amazon IN earned 13 Very Helpful votes

Lulu U.'s review of MyHeritage earned 2 Very Helpful votes

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Wish i could give them minus 5 stars I actually dislike the dishonesty of Amazon, i was charged...


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